Garden City Healthcare Center

Julie M.

2020-12-24

This facility is a horrible place to send anyone. My stepfather recently stayed here and expressed how unhappy he was although we didn't know why. When he finally was able to leave after a few weeks and go to another private care home, he expressed to the new care worker in tears how horrible they neglected him, leaving him in his soiled adult diapers for hours and miserable. This is totally unacceptable for any human let alone animals in a barn. This is just one of the things that happened and I'm sure there are other issues that happened while he was there.  This place needs to be investigated for their inhumane treatment of elderly human beings when they are unable to

v

2021-12-01

Awful awful staff. Had to wait in physical therapy room waiting for the physical therapist assistant that was working with my mom in the facility. While I was waiting for the PTA, the other two ladies by the computers (i’m not sure what their job titles or names are) were sitting there talking BADLY and laughing about a patient (I recognized the name as my mom’s roommate in the facility). they were talking about the woman’s physical therapy experience LAUGHING about the older woman’s lack of mobility and making fun of her stumbling and how she fell.it was so disrespectful to hear these so called ‘professionals’ mocking a patient. They were openly talking about how they failed her. I later found out that day the older woman (my mom’s roommate, the woman the workers were talking badly about) had a STROKE! If these ‘professionals’ noticed her physical signs and showed a little bit of human decency and care, they could’ve seen symptoms of this! I find it so tacky and unprofessional how these two woman were talking so badly about their patient in front of me. And the older woman knew I was standing there. The girl with blonde dyed hair didn’t see me standing there & as soon as she saw me she said “oh I didn’t know you were there” the older woman said to her coworker “it’s okay we didn’t mention any names’ yet i was literally standing there and heard them mention my mom’s roommates by name. They clearly do not care about this patient and I would hate to have these woman care for any of my loved ones. I wouldn’t want these two woman caring for even my worst enemy. The staff has no regard for human life or feelings.

josiah harris

2021-11-01

Nobody in this facility were wearing mask and no Covid vaccination verification cards were checked. This facility is a petri dish for Covid. The smell of this place was horrid. It is supposed to be a physical therapy facility but yet there was no patients at all doing any physical therapy at 4 PM. Be advised, this is no place for your love ones!

Allie S

2021-08-01

I HAVE TRIED OVER THE LAST 4 DAYS TO GET AHOLD OF MY LOVED ONE , BUT IT SEEMS NO ONE IS MANING THE DESK. I AM SICK AND TIRED OF TRYING TO GET A HOLD OF SOMEONE TO FIND OUT HOW SHE'S DOING.

Michele Vasquez

2021-07-01

DO NOT LEAVE YOUR LOVE ONES HERE...i only gave them a one star because I had to, to post this.My dad recently had a stroke and after reading reviews and Garden City was named best rehabilitation facilities in the area, we went with them. Due to covid, only 2 people were allowed one 30 minute visit a day, outside. Never saw or talked to any of his Therapist or even a Doctor, even after asking to have someone call. When you call, it goes to a full voice mail so you can't leave a message and you cant check on loved one through out the day. Got no updates, we would ask continuouly how is he doing? One nurse would say he's ok, he is walking with a walker the next day a different nurse would say the opposite. His 2nd or 3rd day there we notice a small skin irritation on his heel and we informed his nurse, the next day it was wrapped. We asked everyday about it they said it is getting better. A week and a half later we insisted on seeing his heel, they gave us the run around but we said we are not leaving until we see it even if I remove his bandage myself. OMG the wound was the size of a quarter, and then next day his bandages were sopping wet because they finally gave him a bath after a week, my dad is diabetic and a wet wound....that can turn really bad fast. He even has caddle scalp now from not bathing regularly. The day we were to pick him up they made no arraignment for a wound nurse to see him and they had him dressed in some other person clothes, you can clearly see the name written on the t-shirt that said Benjamin Lopez my dad's name was written on all his clothes and it's not Benjamin and the short fall off of my dad when he stands, do they even know who they working on. What else did they mixed up. Meds, treatment, dietary meals?I trusted this facility to take care of my dad and they failed horribly. My dad is worse off now then he was when he went in.People are not allowed inside so no one is doing there jobs and no one is being held accountable. Who is running this place?

Julie Mendez

2021-01-01

This place has been nothing but a big disappointment for my mom and her husband. The most recent stay for my stepfather was less than acceptable. He stayed there after coming from the hospital with a kidney and other infection and ended up acquiring Covid while there. He did recover thankfully but couldn’t wait to get out of there. After he left the facility, the workers could not locate any of his clothes for days and they have yet to be located. My mom was very frustrated because almost every time she called, the phone would ring and ring And she couldn’t get ahold of the facility for days. This was extra bad because at the time of Covid, visitors are not allowed, so therefore she could not talk to my stepfather at all for days on end. And then when my step father finally left, he told the new care home that the workers would leave him soiled in his adult diapers for hours miserable and would not check on him. This is the reason why he begged my mom not to let him go back to Garden City even though this was the only place locally that was available for him. This is horrible and totally unacceptable. I would never recommend this place to anybody human or even an animal. I’m sure animals in a barn or treated better than people in here.

Anna Christiansen

2021-01-01

When my daughter-in-law was there for a very short time several of her items were misplaced because no one lets social services know when a patient returns. Several of her items were missing and have yet to be found. If people have to go out for appointments they have a very poor scheduling setup. I I recommended this facility to my son because of the care they gave my husband for a short period of time. Unless there's a big change in their administration I would not recommend this facility again.

Gustavo Rojas

2021-01-01

OJALÁ NO ME ENFERMÉ SI NO SERIA COMO ESTAR EN INFIERNO.ESTE LUGAR

Omar Conger (Google User)

2020-01-01

This is a tough review for me. The employees are generally friendly and they do the best they can for their patients, but the environment and decor of the facility sucks the morale and life out of everything. The facility can use a modern renovation: new flooring, rather than carpet; brighter paint etc etc. I'm pretty sure the sliding glass doors in the patient rooms are still single pane, rather than dual pane/energy efficient. There is also an aroma or smell to the facility that just isnt very comfortable.

Kari C.

2020-01-01

This place is horrid. Extremely dirty. My dad was here for 7 days, I came each morning and each evening, not once was there soap in the bathroom. It smells like feces. I had to bring my dads meals because the food was not good, which was the least of my worries. He had to call me at home to come help him because the staff would not respond to the call button, several times he tried for over 30 minutes with no response. Every pair of underwear he had was missing when we got ready to come home, I'm assuming the staff took them for other patients since they were new. Glad I brought home his wallet, watch & other valuables when he checked in. They didn't do his intake paperwork until the night before he came home. He was supposed to be under the care of the physician & the staff said the doctor ordered different stuff but not once did he see a doctor while he was there, he didn't meet him once! Some staff was nice but most were rude, cold & hateful. I tried to speak with the director of nursing, Martha, but she made it very clear that she did not care and had no intention of doing anything about any problems my dad had. She was very short and rude with me. If you care about your family member or friend, I would recommend somewhere else, the staff here is not caring or clean and it infuriates me these people get paid to treat the elderly & disabled the way they do. They do not take care of patients.

a medrano

2020-01-01

My dad lasted a day they didn't give him his breakfast ...because they forgot his plate it was after 9 am and he's diabetic floors are dirty ..people are wandering around like an asylum .there was a old lady stuck at the entrance door yelling for help ..staff just kept looking at her and laughing ..I wouldn't recommend it here period

Alexis Jesús

2020-01-01

Anybody random could just walk in, bad staff, dirty place(rooms), and lack of attention toward clients such as not cleaning them and not feeding them!!!!

Peggy Phelps

2020-01-01

I give 3 stars simply because the outside backyard area is beautiful. My Dad was here for about 2 weeks after a hip replacement. He is a little confused due to other issues. I was not happy at all to learn that he was found across the street from the facility, headed to the store. They then had to put an ankle alarm on him. His room was DIRECTLY across from the nurses station! They lost his leg wedge, which he needed following a hip replacement, specifically to keep his legs straight, and didn't even "realize" it until my mom said something. They then brought him another one, not his. Three patients to a room and pleanty of space. If the family is there, they don't come in. Better put on your running shoes to track someone, or your loved down!

Ivy Parker

2020-01-01

Excellent staff. Very clean and well maintained. My Mom has received excellent compassionate care. Very happy with the responsiveness when I call. Each staff member has always been available to help when needed.

Jakki Lineaweaver

2020-01-01

Right now I'm very dissatisfied. I have alot of issues that I will deal with when someone has time.

Danny Kahklen

2020-01-01

I called 4 times to try and find a patient each time was put on hold for more than 5 minutes.Hope that they hire better health care for the patients .And the first time I called the woman was extremely rude with me.

Karen Butler

2020-01-01

The staff is very friendly and listen to what i needed and was able to help me with my pain management! Nice rooms semi private clean happy 😊 staff! I am so glad Kaiser Permanente sent me here.