📞 Call for pricing and availability: (800) 780-8101
Hilo Medical Center
1190 Waianuenue Avenue, Hilo, HI 96720
For Pricing & Availability
(800) 780-8101To Reach a Resident
(808) 932-3000Estimated Pricing
Price Comparison
Hilo Medical Center Description
As the Big Island’s leading provider of inpatient and outpatient care, Hilo Medical Center delivers a full range of services and programs on our 20-acre campus. Hilo Medical Center is licensed for 157 beds for acute care and 35 beds for long-term care. We have 1,200 employees and a medical staff comprised 250 community physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. As a medical center, we have a network of 9 outpatient clinics offering primary and specialty care. The hospital is a Level III Trauma Center which includes the second busiest emergency room in the state that provides 24-hour care to more than 46,000 patients annually.
Hilo Medical Center has been nationally recognized for exceptional care as a “Top Performing” hospital. CMS ranked HMC 5 stars for Overall Quality, putting HMC among the top 20% of hospitals in the nation. Our hospital is designated as a Level III Trauma Center and a Primary Stroke Center. We are also the only hospital in the state to have earned two Beacon designations in our Intensive Care Unit and Progressive Care Unit.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of the medical center show a mix of experiences. Some visitors express gratitude for the excellent emergency services received, highlighting the professionalism and kindness of the staff, including specific mentions of efficient and compassionate care during emergency visits. Positive experiences also note the facility's ability to provide prompt and thorough medical attention, even during high-volume days, and the presence of friendly and efficient doctors, nurses, and support staff.
However, there are significant concerns raised about the center's billing practices, with complaints about high costs for procedures and a lack of transparency in pricing. Some reviews describe difficulties in getting responses from the medical records unit and dissatisfaction with the handling of personal and sensitive situations. There are also accounts of negative interactions with some staff members, including perceived rudeness and a lack of proper diagnosis or care.
Several reviews specifically criticize the emergency department for either misdiagnosing conditions or not providing adequate treatment, leading to prolonged suffering. Concerns about the facility's capacity, including the need for more beds and doctors, are mentioned alongside instances of perceived negligence.
Despite these criticisms, there are stories of exceptional care, with some patients and their families feeling that the staff went above and beyond in their duties. The commitment to wellness and quality care, as well as the cleanliness of the facility and the quality of the food, are praised. The mixed reviews highlight both the strengths and areas for improvement within the medical center.
Reviews
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Hilo Medical Center Videos
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 5
Health inspection rating: 4
Staffing rating: 5
Quality measure rating: 5
Long-term quality measure rating:
5
Nursing Home Overview
Participation
date: Jan. 1, 1967
Ownership type: Government
Provider
type: Medicare and Medicaid
Nursing home capacity: 40
Total current residents: 41
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 1
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $23783
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-11-08 | 2022-12-31 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-11-08 | 2022-12-31 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
| 2022-11-08 | 2022-12-31 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2022-11-08 | 2022-12-31 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2021-12-07 | 2021-12-31 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-10-28 | 2021-12-16 | F | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-10-24 | 2022-12-16 | D | Resident Rights Deficiencies | Give the resident's representative the ability to exercise the resident's rights. |
| 2022-10-24 | 2022-12-16 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-10-24 | 2022-12-16 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-10-24 | 2022-12-16 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-10-24 | 2022-12-16 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2022-10-24 | 2022-12-16 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-10-24 | 2022-12-16 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-10-28 | 2021-12-16 | D | Quality of Life and Care Deficiencies | Assist a resident in gaining access to vision and hearing services. |
| 2021-10-28 | 2021-12-16 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2021-10-28 | 2021-12-16 | G | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-10-28 | 2021-12-16 | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2021-10-28 | 2021-12-16 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2020-10-01 | 2020-12-14 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-12-20 | 2020-02-14 | D | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2019-12-20 | 2020-02-14 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-12-20 | 2020-02-14 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-12-20 | 2020-02-14 | D | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2019-12-20 | 2020-02-14 | D | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2019-12-20 | 2020-02-14 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-12-20 | 2020-02-14 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-12-20 | 2020-02-14 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-12-20 | 2020-02-14 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-10-01 | $5,330 |
| 2021-10-28 | $11,855 |
| 2022-10-24 | $11,928 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2018-11-16 | 23 |
What is in the Neighborhood
- The closest city is Hilo which is 1.7 miles away and has a population of 43,263 (mid sized town).
- The average income is $60,653, which is average compared to other zip codes.
- Weather
- High Temperature: 74
- Low Temperature: 67
- Average Temperature: 71.0
- Day Breakdown: The area gets 299 days of rain and 65 days of sun
- Precipitation: 2.7 inches a year
- The average life expectancy in zip code is 80.73 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 207.0, Moderate Days 2.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Sack 'n Save
1.6 miles awayKTA Super Stores
1.8 miles awayCost U Less
1.9 miles awayKilauea Market
2.4 miles awayIsland Naturals Market and Deli
2.5 miles awayNone Found
None Found
Banks
Hawaii County Employees Federal Credit Union
1.1 miles awayHomeStreet Bank
1.7 miles awayHFS Credit Union
1.8 miles awayCentral Pacific Bank
2.1 miles awayBank of Hawaii
2.1 miles awayNone Found
Pharmacies
Shima Pharmacy
1.9 miles awayLongs Drugs
2.1 miles awaySack ‘n Save
3.5 miles awaySafeway
3.6 miles awayDentists
Keiki Dental Group
2.5 miles awayBay Clinic Dental Center
2.5 miles awayOhana Endodontics
2.6 miles awayKawili Dentist
2.7 miles awayParks
Wailuku River State Park
0.2 miles awayGilbert Carvalho Park
0.6 miles awayDowntown Hilo
1.3 miles awayKaumana Lani Neighborhood Park
1.3 miles awayClem Akina Park
1.5 miles awayNone Found
Shopping
Hilo Shopping Center
2.4 miles awayManono Marketplace
2.8 miles awayWaiakea Kai Plaza
3.2 miles awayWaiakea Center
3.4 miles awayPrince Kuhio Plaza
3.4 miles awayCulture
East Hawai‘i Cultural Center
1.5 miles awayOld Police Station
1.7 miles awayPalace Theater
1.8 miles awayExtreme Exposure
1.8 miles awayDreams of Paradise
1.9 miles awayRestaurants
Tabaraka Lebanese Food
1.5 miles awayYen's Restaurant
1.6 miles awayNew Chiang Mai Thai Cuisine
1.7 miles awayJimmy’s
1.7 miles awayミヨズ
1.7 miles awayGet exact pricing & check availability
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