Hillsville Health And Rehabilitation Center

The reviews for Hillsville Health and Rehabilitation Center offer a mixed perspective on the quality of care and management at the facility. Positive comments highlight the dedication and kindness of the staff, with several reviewers noting the exceptional care their loved ones received. The therapy department and the team's efforts to treat residents with dignity and respect were particularly praised. Leadership changes and the team's commitment during challenging times, such as the COVID-19 pandemic, were also mentioned positively.

However, there are significant concerns raised by some reviewers regarding management, staff behavior, and the overall quality of care. Issues such as negligence, particularly in handling serious medical conditions, and staff being distracted by personal cell phones instead of attending to residents, were pointed out. One reviewer expressed distress over seeing staff prioritizing social media over resident care. Concerns about the facility's physical environment, such as its dated appearance and the accessibility of bathrooms for wheelchair users, were also mentioned.

Several reviews discuss the challenges faced by the staff, including being understaffed for the number of residents and dealing with difficult patients. Despite these challenges, there are accounts of staff going above and beyond, such as helping with meals and providing support to both residents and their families during end-of-life care.

On the more critical side, some reviewers shared experiences of poor management, inadequate response to resident needs, and instances of residents not receiving timely help or appropriate care. These reviews suggest a need for improvement in certain areas, particularly in staff responsiveness and facility management.

Overall, while there are many accounts of compassionate and dedicated care, the reviews also suggest areas for improvement, especially regarding management and ensuring consistent, high-quality care for all residents.