Heritage Hall Leesburg

Heather P.

2020-11-22

Great staff. Very thoughtful and caring. The best therapy team. Everyone works together for their residents! They make the transition from home or hospital to the facility seamless. The social workers are amazing and getting everything set up for discharge to home. Overall, highly recommended!

Mister P.

2019-01-26

I would not recommend Heritage Hall to care for an elderly relative.  My father was there for a couple of months and it was a terrible experience. We had problems with both the staff and the administration.Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them.  I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions.  She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck.  The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it.   Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection.  Sarah continued to work there even after this.Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more.  She was relentless to the point where he really became upset by her persistence.  I also complained to Maureen about this but as in the other issue, she just brushed it aside.I had elected to do my father's laundry instead of having it done on site by their laundry service.  My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing.  Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing.   When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes  & that I would like them back but they never responded.  Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

Jlynn N.

2018-09-21

If you love your family member - find them a better place - Or Make sure you visit them DAILY Or even a few times a day. And add a nanny cam or 2.  Do not have them do the laundry, clothes get lost, ruined, on a regular basis.   Meals are abysmal. Little variety or only 1 meal option. If you don't like what they are serving, too bad.  And hope you like beets, sauerkraut and red jello with marshmallows because if they don't have it at lunch, then it will likely show up at dinner.  There is a reason most hospitals and care centers DON'T  serve beets or red jello - they can look like blood, or cover up blood if patient regurgitated and for beets in bowel movements. Staff responsiveness..... SLOW, and VERY SLOW. Mom's roommate was not allowed out of bed without assistance. She is supposed to push the button when she needs to bathroom. One evening while I was visiting Mom, she waited 45 minutes, I went to the desk after 20 minutes to tell them she really had to go and was getting uncomfortable, 25 minutes later they showed up, give her a tsk tsk because she was now soiled (and physically uncomfortable, and embarrassed, defeated, sad).  About another 45 minutes later they finally came to clean her. Those 90 minutes were so difficult on her, she went from smiling and pleasant, to miserable and withdrawn.  That had an impact on Mom and me, a negative impact.  And NO, they were not understaffed, at least from the standard that all the scheduled employees were on duty, and NO they were not busy helping others.The staff seems pleasant enough, but the standards of care and quality of food is really poor.Forget snacks. Forget evening activities.If your loved one has to be there you need to plan to be there DAILY (usually bringing meals, drinks, snacks) if you want them taken care of.Final insult, notified them 7 days in advance when Mom would be leaving - they had nothing ready (paperwork, doctors orders etc) and NONE OF HER PRESCRIPTIONS. The next day I went back to get her prescriptions and instead of medicine they handed me paper prescriptions to go get filled, so I went to the pharmacy, where I was presented with a huge bill because the insurance company refuse to pay because they had just paid the Care Center for her monthly refills. The insurance company told me to go back to the center and get her prescriptions there I went to the center and they refused saying they did not dispense medications. I called Insurance back they did an emergency authorization and filled mom's prescriptions. Then a few days later the center called to say I could pick up Mom's prescriptions but when I went they just gave her a few of her cheap generic prescriptions they kept all of the expensive medications and  especially noticeable, they kept all of her pain medications which had just been filled for a full 30 day supply. They did not refund her bill or her insurance company for any of those medications. I'm sure they either sold them to another patient,  and the pain medication I'm sure they did something else with. Highly Questionable Behavior and I do not think we are the only ones this is happened to. Someone else I spoke with, her mom had passed away there and a lot of that person's better clothes vanished , and they never sent her medication back home. She didn't even think the medication at the time only afterwards when she saw how much the insurance had paid for it just a few days before her mom died, and wondered what happened to that medicine that had been paid for. Some of it was very special and very expensive medicine.

KJ E.

2018-02-13

My mother recently spent 2 weeks at the Heritage Hall in Leesburg VA for rehab.   As far as these type of facilities go, Heritage Hall really delivered... and unfortunately we have experience due to prior stays at two other rehab facilities in the DC area.     We were very fortunate to have a wonderful primary nurse with a great bedside manner,  which made my mother's stay comfortable and easy to manage.  Our assigned social worker was very responsive to my questions and concerns despite her very busy schedule.   My mother was also very pleased with the PT/OT & speech therapists. Often times the experience of being in skilled nursing care is less than perfect, but Heritage Hall in Leesburg really did very well given the grim circumstances that often put our loved ones there in the first place.   It's a hard job and I am grateful for their help in getting mom back to the point she could be at home again.

Carole N.

2017-01-25

My mother-in-law is at the memory care unit at Heritage Hall in Leesburg.  The staff is so kind and lovely to her.  She is well cared for and they update us regularly with any issues or concerns.  They couldn't be nicer to her or us.

Deb D.

2016-05-04

We have had some horrible experiences at other places so I am happy to give Heritage Hall the highest rating.  I never would have selected it based on first impressions.  As a matter of fact, the first place my mom lived was a brand new one BR apartment.  However, the care was completely lacking.  At Heritage, the entire staff is miraculous!  From administration to nursing staff to housekeeping to dining staff, every person I have encountered has been a Godsend!  They all know her and treat her with dignity and respect--and love.  Everyone has a smile and a hug for her--and for me!  I have complete faith in their care and am more at peace with her safety and wellbeing than ever.  The administration just changed after many years in the same hands.  Sometimes a change is disappointing but in this case, things are even better.  Can't say enough good things.

Lanese A.

2016-04-09

My husband and I were looking for a facility for my father in law and we found this hidden Gem in Leesburg.  We were put on a waiting list, which was ok with us.  We get a call a few months later and THANKFULLY THEY HAD ROOM!! Natalie is amazing and very compassionate when it comes to listening and showing a HUGE amount of Empathy.  My father in law had alzheimers/dementia and was a challenge upon arrival and for the first few months, but Heritage Hall staff made him comfortable and tried all methods to keep him comfortable.  We have shown up night/day/weekends/early mornings and the facility has always been clean, smelling great.  (Of course when they are changing residents, you will get that smell, but that is all homes/hospitals etc..) They work hard to make everyone a priority and feel as such!!NATALIE TYWMAN IS GREAAAAAAAAAAAAAATTTT!!!! ADMISSIONS The food always smells wonderful and the dining room is immaculate.  I am very pleased and never concerned when it comes to his health and or safety.  Everyone there is top notch and it makes a family feel great when all staff members know who we are and all call my father in law by his name.  We are totally satisfied and would recommend this facility to anyone!  FYI - He has been there almost 2 years without incident.

Dave L.

2014-10-12

By The Way, a super clean and well organized place in Leesburg that is filled with friendly and caring staff member who are 100% devoted to giving the best of care to your loved ones and other family members. There was nobody at the front reception desk at the main entrance at 3:46PM on a Sunday.a

Beryl Bartakke

2021-12-11

I spent 3 weeks post op at Heritage Hall and had excellent care. Every nurse on every shift did all they could to help me heal . Tywanda even stayed overtime to make certain my doctor’s appointments were scheduled, in fact many of the nurses made certain any medical issues were resolved before they left their shift. Romana , the wound nurse did an excellent job. Hitoki gave me a good shower , my first in weeks, without getting my dressing wet. There were many others , Evie,Wendy, Cathy & some whose names I forgot. I also must mention the O.T. & P. T. Departments, they worked as a team & made sure that you spent everyday doing the exercises needed to reach your goal. My experience at Heritage is that they should be rated as one of the best rehab centers in Northern Virginia.

Steve Berger

2021-12-11

Outstanding service from the staff. Always professional and courteous. They did everything possible to make comfortable. Immediate response when I needed assistance.

Bonnie Elliott

2021-11-01

As a Certified Senior Advisor, I've had the pleasure of partnering with the leadership team at Heritage Hall. I've been impressed with their committment to providing quality care. They do what they do with compassion and are dedicated to serving the Loudoun community!

Cortney Huffman

2021-11-01

My mother in law was in great care at this facility! Especially once she was placed in hospice. The staff was very kind and caring. Thank you for everything you did to help her and her family.

katie torres

2021-11-01

When we needed to put my mom into a facility before she passed. We chose Heritage Hall of Leesburg. The staff was compassionate and kind. They always answered our calls to ask about my mom when we were not there. They had the kindest aides that I had met in a long time.

Ines Vizzo

2021-11-01

Amy Cappa is the best.....thank you girl

Izzy Torres

2021-11-01

Took amazing care of my grandmother during her stay.

Natalie Twyman

2021-11-01

Wonderful place to work. This team takes pride in what they do everyday. Very fortunate to be a part of that.

Jeremiah F

2021-11-01

Heritage Hall Leesburg has a terrific reputation! The care is fantastic, and it is also a premier employer with opportunities for advancement. My personal experience with the team has been positive!

Christine O

2021-11-01

I’ve worked here for a month and I’ve NEVER felt more of a connection to a team before. I drive over an hour because of how amazing this facility is. Everyone listens to every praise and concern, huge amount of teamwork. I’ve seen facilities where residents look sad and depressed, no one talking to them etc. Here, every employee will acknowledge every person in the hallway, rooms and common areas. Residents look happy, cheerful and feel at home. There’s so much activity and life here, it’s so welcoming from the time you walk in the door. I can’t imagine going anywhere else!

Abbie Evans

2021-08-01

I have worked at Heritage Hall Leesburg for almost 5 years and let me tell you it is the best team I have ever had the pleasure to work with. The nurses and CNAs work hard and have caring hearts, they truly go above and beyond to ensure their patients receive the care and dignity they deserve. The housekeeping and laundry staff keep our building spotless and smell free. The rehab department is truly the best around, they know how to perform miracles! The dining staff work hard to feed our residents and our staff. The office staff and department heads are truly on top of their game every day, working hard to do admissions, billing, customer service and anything else that comes their way. Maureen Waters is truly the best social worker you will ever meet and makes every family and resident feel heard, special and individualized. Nancy Nicolson our own personal nurse practitioner is so intelligent, caring and hard working, I would trust any of my family members under her care. Lynn Winemiller has put her blood, sweat and tears into this building, she is truly number one it is an honor working on her team. Cindy, as our admissions director there is not much she won’t do, her kindness radiates through this building and her dedication is hard to beat. Natalie Largent our administrator, I can’t express enough how awesome it is to work under such an amazing leader, she is a godsend. These are just a few of the key members who run this building but just because I haven’t mentioned them by name doesn’t diminish the value that they bring to this building. Heritage Hall is family and I truly believe this team is unstoppable. #FiveStarFacility

Yasmin Sorto

2021-08-01

I first came to Heritage Hall as a Nursing Assistant Student and only spent 5 days there gaining experience to become a CNA and within those 5 days I fell in love with the place! All the staff members including those you don’t see much on the floor are so happy, sweet, and welcoming. Everyone is family there. I wasn’t even an employee and they wanted to get to know me and wanted me to feel welcomed even with just the short time I was there.After those 5 days were over, I knew I just had to go back so I decided to work there and it has been such an amazing experience. They truly do an amazing job to train you when you’re new here. Making sure you’re comfortable and have everything you need to succeed in your position. As an employee, I see how hard they all work to make everyday the best day for every single resident and staff member. This facility is 100% a 5 star facility.Your loved ones will be cherished, loved and taken care of by the best people ever!!

Cayden Swain

2021-06-01

My great grandma went to this facility and they kept us up to date on everything and they took great great care of her. They also held events that cheered all the elderly people up. Overall i would recommend this place.

Tanesha Long

2021-06-01

my grandfather went here and was cared for perfectly!!