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Hearts & Hands, Post Acute Care & Rehab Center
2990 Soquel Avenue, Santa Cruz, CA 95062
For Pricing & Availability
(800) 780-8101To Reach a Resident
(831) 479-9000Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- Staff praised for amazing support, helping residents recover faster and providing exceptional care.
- Facility cleanliness and professional rehabilitation services highly recommended.
- Supportive and friendly staff, with special mention of the rehabilitation team's knowledge and advocacy for patient care.
- Efficient handling of COVID-19 precautions and commendable efforts in keeping the facility well-maintained and clean.
- Positive experiences shared by family members regarding the care of their loved ones, highlighting the staff's dedication and kindness.
- Facility renovations and updates noted, contributing to a welcoming and accommodating environment.
Negative Reviews:
- Complaints about staff language barriers and delayed response times to requests.
- Issues with medication errors and concerns over patient neglect.
- Reports of a hostile work environment and poor patient care, including lack of necessary care items and malfunctioning equipment.
- Facility described as dated, with a heavy scent of cleaner and cramped living conditions in some areas.
Mixed Reviews:
- Some reviews express gratitude for the staff's efforts and care, while others raise concerns about the facility's environment and management.
- Experiences vary widely, with some highlighting excellent service and care, and others pointing out areas in need of improvement.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 1
Staffing rating: 4
Quality measure rating: 5
Long-term quality measure rating:
5
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: June 1, 1970
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 144
Total current residents: 106
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 5
Number of
substantiated complaints: 6
Number of payment denials: 0
Number of fines: 1
Total cost of fines: $54704
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-02-23 | 2022-03-01 | D | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2022-02-23 | 2022-03-01 | D | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2022-02-23 | 2022-03-01 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-02-23 | 2022-03-01 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2019-09-11 | 2019-09-24 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2019-09-11 | 2019-09-24 | D | Smoke Deficiencies | Have properly installed hallway dispensers for alcohol-based hand rub. |
| 2019-09-11 | 2019-09-24 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-09-11 | 2019-09-24 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2018-09-12 | 2018-10-02 | D | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2018-09-12 | 2018-10-02 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-09-12 | 2018-10-02 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2018-09-12 | 2018-10-02 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-04-05 | 2023-04-21 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-04-04 | 2023-04-14 | D | Resident Rights Deficiencies | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| 2023-03-06 | 2023-03-20 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-02-23 | 2022-04-19 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2022-02-23 | 2022-04-19 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-02-23 | 2022-04-19 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-02-23 | 2022-04-19 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-02-23 | 2022-04-19 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2022-02-23 | 2022-04-19 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2022-02-23 | 2022-04-19 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-02-23 | 2022-04-19 | F | Nutrition and Dietary Deficiencies | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. |
| 2022-02-23 | 2022-04-19 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2022-02-23 | 2022-04-19 | L | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-02-23 | 2022-04-19 | F | Nutrition and Dietary Deficiencies | Have a policy regarding use and storage of foods brought to residents by family and other visitors. |
| 2022-02-23 | 2022-04-19 | F | Nutrition and Dietary Deficiencies | Dispose of garbage and refuse properly. |
| 2022-02-23 | 2022-04-19 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-02-23 | 2022-04-19 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2022-02-23 | 2022-04-19 | F | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2022-02-11 | 2022-03-03 | D | Resident Rights Deficiencies | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| 2021-12-21 | 2021-12-28 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2021-08-18 | 2021-08-26 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-07-17 | 2019-08-09 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2019-07-17 | 2019-08-09 | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2019-07-17 | 2019-08-09 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-07-17 | 2019-08-09 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-07-17 | 2019-08-09 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-07-17 | 2019-08-09 | D | Quality of Life and Care Deficiencies | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| 2019-07-17 | 2019-08-09 | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2019-07-17 | 2019-08-09 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2019-07-17 | 2019-08-09 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-07-17 | 2019-08-09 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2019-07-17 | 2019-08-09 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-07-17 | 2019-08-09 | D | Nutrition and Dietary Deficiencies | Provide special eating equipment and utensils for residents who need them and appropriate assistance. |
| 2019-07-17 | 2019-08-09 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-07-17 | 2019-08-09 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-07-17 | 2019-08-09 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2020-12-01 | 2020-12-08 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-11-18 | 2020-12-31 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-06-28 | 2021-07-01 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2021-06-28 | 2021-07-01 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2021-03-30 | 2021-04-27 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-03-30 | 2021-04-27 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2021-03-24 | 2021-05-28 | D | Resident Rights Deficiencies | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| 2021-03-11 | 2021-04-09 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2018-06-14 | 2018-07-07 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-06-14 | 2018-07-07 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-06-14 | 2018-07-07 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2018-06-14 | 2018-07-07 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2018-06-14 | 2018-07-07 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-06-14 | 2018-07-07 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2018-06-14 | 2018-07-07 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-06-14 | 2018-07-07 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-06-14 | 2018-07-07 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-06-14 | 2018-07-07 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-07-22 | $13,000 |
| 2022-02-23 | $84,160 |
| 2022-02-23 | $54,704 |
What is in the Neighborhood
- The closest city is Live Oak which is 0.3 miles away and has a population of 17,158 (small town).
- The average income is $102,999, which is very high compared to other zip codes.
- Weather
- High Temperature: 70
- Low Temperature: 53
- Average Temperature: 62.2
- Day Breakdown: The area gets 79 days of rain and 285 days of sun
- Precipitation: 1.2 inches a year
- The average life expectancy in zip code is 81.41 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 170.0, Moderate Days 11.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Live Oak Super
0.7 miles awayTrader Joe's
0.9 miles awaySafeway
1.2 miles awayGrocery Outlet
1.2 miles awayStaff of Life
1.4 miles awayNone Found
Bus Stations
Soquel Drive & Paul Sweet Road
0.2 miles awayDominican Hospital
0.2 miles awaySoquel Avenue & 7th Avenue
0.3 miles awaySoquel Drive & Mission Drive
0.3 miles awaySoquel Drive & Thurber Lane
0.4 miles awayBanks
Rabobank
0.3 miles awayWells Fargo
0.4 miles awayBay Federal Credit Union
1.0 miles awaySanta Cruz Community Credit Union
1.1 miles awayCitibank
1.2 miles awayHospitals
Dominican Hospital
0.2 miles awaySutter Maternity & Surgery Center
0.4 miles awaySanta Cruz Post Acute Rehab
0.6 miles awayDoctors on Duty
3.5 miles awayWatsonville Community Hospital
11.2 miles awayPharmacies
KindPeoples
0.1 miles awayCapitola Healing Association
0.6 miles awaySanta Cruz Veterans Alliance
0.8 miles awayWalgreens
1.0 miles awayCVS Pharmacy
1.4 miles awayDentists
Joseph S Kim, DDS
1.6 miles awayOpal Cliffs Professional Building
1.9 miles awaySanta Cruz Pacific Dental
1.9 miles awayWestern Dental
2.1 miles awayDr. Alan Heit, DDS
2.5 miles awayParks
yes
0.2 miles awayRodriguez Neighborhood Park
0.3 miles awayArana Gulch Creek / Brookwood Drive
0.3 miles awayChanticleer County Park
0.4 miles awayDeLaveaga Park
0.5 miles awayNone Found
Shopping
Capitola Mall
1.0 miles awayWalt Eller Center
1.9 miles awayOld Town Center
16.4 miles awayPrinceton Plaza
18.5 miles awayWestfield Oakridge
19.5 miles awayCulture
Santa Cruz Shakespeare
0.9 miles awayRio Theatre
1.5 miles awayMarket Street Theater
1.9 miles awayBroadway Playhouse
2.0 miles awayTyrrell Park Amphitheatre
2.0 miles awayRestaurants
Erik's DeliCafé
0.3 miles awayUpper Crust Pizza & Pasta
0.6 miles awayEl JardÃn
0.6 miles awayEl Chino
0.6 miles awayThe Jerk House
0.6 miles awayGet exact pricing & check availability
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