Hanover Guest Home

Positive Reviews:

• Many reviewers found the facility to feel like home, highlighting the friendly and caring staff, and the comfortable environment for residents.
• Residents enjoy three home-cooked, fresh meals a day, plus afternoon tea, with some noting the local and delicious food.
• The facility is praised for its ample outdoor area with fruit trees and rose bushes, and for providing musical entertainment and birthday celebrations.
• Staff stability is commended, with low turnover rates and efforts to support employees in the housing market.
• The small size of the facility is seen as a benefit, allowing for a close-knit community where everyone's needs are met and friendships can flourish.
• Some reviewers appreciate the cleanliness of the facility and the provision of personal care, including medication administration.

Negative Reviews:

• Some visitors reported a pungent smell of urine and a lack of activities for residents.
• Concerns were raised about the facility's ability to accommodate wheelchairs and the quality of meals, with one reviewer noting a dinner of corndog and fries.
• There were complaints about lost items, including large items and medications, and concerns about the facility's old condition and lack of improvements.
• A few reviewers found the facility to be run down, with old, unkempt furniture and small, inadequate facilities for the price.

Mixed Reviews:

• While some found the facility to be clean and the staff friendly, others noted a faint trace of urine odor in the community room and a lack of scheduled activities.
• The outdoor patio area and landscaping were praised, though one reviewer mentioned an area of uneven concrete that needed repair.
• The approach to nutrition and fitness received mixed feedback, with some appreciating the fresh, natural ingredients but others missing a published menu.