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Hannah Duston Healthcare Center

126 Monument Street, Haverhill, MA 01832

Nursing Home
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(978) 373-1747

Estimated Pricing

Studio
Estimated $10,070

Price Comparison

  • Average City Price: $9,997
  • Average State Price: $7,915
  • Average National Price: $7,508


  • Hannah Duston Healthcare Center Description

    The professionals at Hannah Duston Healthcare Center are dedicated to providing high-quality long-term nursing and subacute care to the Merrimack Valley since 1982. Our goal is to open the doorways to a functional and fulfilling lifestyle for every one of our residents.

    Hannah Duston is situated on lovely grounds in Haverhill, Massachusetts, in a setting described by residents as “pleasant and comfortable.” Hannah Duston offers elegant dining, common social rooms, and finely decorated living accommodations. Also, nursing and therapeutic services are second to none. Programs are comprehensive, offering residents the most modern, innovative therapies available.

    Hannah Duston is proud the be the home of a Whittier Health Network Transitional Care Unit. The Whittier TCU at Hannah Duston provides patients with that extra bit of post-hospital care and physical rehabilitation they need to transition back home safely after a hospital stay or orthopedic procedure.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Haverhill


    Community Reviews

    6.8
    Hannah Duston Healthcare Center
    Based on My Caring Plan's proprietary scoring, including 40 reviews across the web

    Ranking

  • Ranking in City: 5 out of 9 communities in Haverhill
  • Ranking in State: 502 out of 654 communities in MA
  • Facility and Grounds B

    Care B

    Staff B

    Cleanliness A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    The reviews for the senior living facility present a mixed picture, with some expressing satisfaction and others detailing negative experiences.

    • Several reviewers praised the facility for its care, mentioning progress and recovery of their loved ones, clean environment, compassionate staff, and effective rehabilitation services.
    • Positive remarks highlighted the facility's ability to provide a comfortable and supportive end-of-life experience, as well as the cleanliness and the range of activities available for residents.
    • However, numerous reviews raised serious concerns about the quality of care, including instances of neglect, poor management, and inadequate staffing. Complaints included unaddressed health issues, lack of personal attention, and failure to maintain basic hygiene and comfort for the residents.
    • Some reviewers specifically criticized the facility for its handling of COVID-19, alleging that inadequate precautions led to infections and, in at least one case, a death.
    • There were also complaints about the food quality, with one reviewer noting a reliance on artificial ingredients and processed foods.
    • One review mentioned a positive turnaround after a stay at the facility, contrasting it favorably with previous experiences at other rehab centers.
    • Concerns were also voiced about the facility's communication with families, with some reviewers feeling that their concerns and inquiries were not adequately addressed.

    In summary, while some families have had positive experiences with the care provided, a significant number of reviews express dissatisfaction with various aspects of the facility's operations, particularly around care quality and staff responsiveness.


    Reviews

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    Health

    Therapists

    Primary Care

    Discharge Planning

    Podiatry Services

    Transitional Care Unit

    Home Health Care


    Activities

    Support Groups

    Fitness Programs

    Religious Services

    Arts And Crafts

    Outings

    Activities Room


    Community Amenities

    Library


    Room Amenities

    Internet


    Dining

    Cookouts



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 4
    Quality measure rating: 2
    Long-term quality measure rating: 2
    Short-term quality measure rating: 2


    Nursing Home Overview

    Participation date: Nov. 26, 1986
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 128
    Total current residents: 105
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 1
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $35328


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-25 2023-06-03 D Services Deficiencies Have elevators that firefighters can control in the event of a fire.
    2022-04-01 2022-05-16 D Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2022-04-01 2022-05-16 D Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2019-09-23 2019-11-01 F Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-09-23 2019-10-11 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-09-23 2019-11-04 D Services Deficiencies Install properly constructed and protected linen or trash chutes.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-06 2023-05-12 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2023-04-06 2023-05-12 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2023-04-06 2023-05-12 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2023-04-13 2023-05-26 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2023-04-13 2023-05-26 E Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2023-04-13 2023-05-26 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2023-04-13 2023-05-26 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2023-04-13 2023-05-26 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2023-04-13 2023-05-26 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2023-04-13 2023-05-26 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2023-04-13 2023-05-26 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2023-04-13 2023-05-26 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2023-04-13 2023-05-26 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2023-04-13 2023-05-26 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2023-04-13 2023-05-26 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-03-14 2022-04-20 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2022-03-14 2022-04-20 D Resident Rights Deficiencies Ensure residents have reasonable access to and privacy in their use of communication methods.
    2022-03-14 2022-04-20 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-03-14 2022-04-20 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2022-03-14 2022-04-20 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2022-03-14 2022-04-20 D Resident Rights Deficiencies Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    2022-03-14 2022-04-20 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-03-14 2022-04-20 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-03-14 2022-04-20 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-03-14 2022-04-08 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-03-14 2022-04-20 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2022-03-14 2022-04-08 G Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2022-03-14 2022-04-20 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2022-03-14 2022-04-20 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-03-14 2022-04-20 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2022-03-14 2022-04-20 D Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2022-03-14 2022-04-20 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-03-14 2022-04-20 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-01-25 2021-02-26 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-08-13 2020-09-04 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-07 2021-06-13 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-04-07 2021-06-13 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-07-19 2019-08-28 D Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2019-07-19 2019-08-28 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2019-07-19 2019-08-28 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2019-07-19 2019-08-28 F Nutrition and Dietary Deficiencies Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Fines

    Fine Date Fine Amount
    2018-08-10 $7,150
    2021-01-25 $3,250
    2022-03-14 $32,078

    What is in the Neighborhood

    General Area Overview
    • The closest city is Haverhill which is 1.8 miles away and has a population of 62,765 (large town).
    • The average income is $61,113, which is average compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 30
      • Average Temperature: 52.9
      • Day Breakdown: The area gets 107 days of rain, 30 days of snow and 227 days of sun
      • Precipitation: 0.8 inches a year

    Health and Safety Overview
    • The crime rate is 4.07 per 100 people which is average compared to other cities.
      • Violent Crime: 1.96 incidents per 100 people
      • Property Crime: 1.48 incidents per 100 people
      • Drug-Related Crime: 0.25 incidents per 100 people
    • The average life expectancy in zip code is 80.59 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 172.0, Moderate Days 9.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Market Basket
    0.9 miles away
    Shaw's
    2.0 miles away
    BJ's Wholesale Club
    2.1 miles away
    Aldi
    2.2 miles away
    Butcher Boy
    4.9 miles away

    Transportation

    Haverhill
    1.5 miles away
    Bradford
    1.8 miles away

    Bus Stations

    Broadway and Carleton
    0.4 miles away
    Hilldale and Monument
    0.4 miles away
    Haverhill Commons, Target and Lowes
    0.5 miles away
    Washington and Lowell
    0.9 miles away
    Westgate (Market Basket)
    0.9 miles away

    Banks

    Pentucket Bank
    0.9 miles away
    Santander
    0.9 miles away
    Haverhill Bank
    1.4 miles away
    TD Bank
    2.6 miles away
    People's United Bank
    5.1 miles away

    Hospitals

    Whittier Rehabilitation Hospital
    1.7 miles away
    Whittier Health Network
    1.9 miles away
    Holy Family Hospital at Merrimack Valley
    3.5 miles away
    Northeast Rehabilitation Center
    4.1 miles away
    Holy Family Hospital
    4.8 miles away

    Pharmacies

    CVS Pharmacy
    1.0 miles away
    Walgreens
    1.1 miles away
    Rite Aid
    2.0 miles away
    Hannaford Pharmacy
    7.5 miles away
    CVS
    9.2 miles away

    Dentists

    Pediatric Dentistry of Salem
    4.0 miles away
    Aspen Dental
    4.0 miles away
    Family Dental
    7.0 miles away
    Gentle Dental
    7.3 miles away
    3-D Dental
    7.9 miles away

    Parks

    Hannah Duston Memorial Park
    0.0 miles away
    Cashmans Field
    0.9 miles away
    Passaqua Playground
    1.1 miles away
    Haverhill
    1.4 miles away
    Columbus Park
    1.5 miles away

    Places of Worship

    The Church On The Plains
    10.5 miles away

    Shopping

    The Loop
    3.8 miles away
    DSM MB I LLC
    5.6 miles away
    The Mall at Rockingham Park
    6.3 miles away
    Endicott Plaza
    18.6 miles away
    Mall of New Hampshire
    20.0 miles away

    Culture

    Methuen Memorial Music Hall
    5.8 miles away
    Village Stage
    7.1 miles away
    Midway Stage
    7.2 miles away
    The Porch
    7.2 miles away
    Byfield Community Arts Center
    8.5 miles away

    Restaurants

    Oriental Garden
    0.9 miles away
    99 Restaurant
    1.1 miles away
    Papa Gino's
    1.2 miles away
    Krueger Flatbread
    1.4 miles away
    Olivia's
    1.5 miles away

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    Google map of Hannah Duston Healthcare Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

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