Elm Crest Senior Living Community

Positive Feedback:

• Residents and their families have expressed joy and emotional connection with the facility's activities, highlighting a video that was both entertaining and touching.
• Many reviews commend the friendly, helpful staff and the clean, organized environment of the facility.
• Family members have noted the good care their loved ones receive, mentioning that residents are happy, engaged in activities, and enjoy the food, leading to improved health and well-being.
• The care quality is described as unparalleled by some, indicating a high level of satisfaction with the services provided.

Negative Feedback:

• Concerns have been raised about safety and negligence in care, particularly for residents at risk of falls. Incidents where residents were left unattended with serious consequences have been reported.
• Communication issues with staff, especially in critical situations, have been highlighted as a significant concern by family members.
• There are mentions of the facility sometimes having an unpleasant odor, which could be indicative of cleanliness or maintenance issues.

Mixed Feedback:

• While the facility generally receives praise for its appearance and the quality of care, there are serious concerns about specific policies and staff actions that could compromise resident safety.
• The transition to assisted living has been positive for some residents, who have adapted well and found a supportive community, contrary to their families' initial concerns.