Dignity Health East Valley Rehabilitation Hospital

Positive Reviews:

• Many patients have praised the facility for its excellent care, particularly highlighting the dedication and effectiveness of the therapists and nursing staff. Patients felt their goals were prioritized, and they appreciated the push to improve.
• Several reviewers noted the supportive and motivating staff, stating that the care they received played a significant role in their recovery. The staff's kindness and encouragement were frequently mentioned, along with the quality of the food and the overall environment.
• Patients who underwent rehabilitation for various reasons, including surgery and accidents, reported significant improvements in their mobility and health. The comprehensive care from therapists, nurses, case managers, and other staff members was highly valued.
• One patient specifically mentioned the facility's motto, "hello humankindness," as a true reflection of the care provided, emphasizing the staff's passion for their work.

Negative Reviews:

• A review detailed a negative experience, criticizing the medical team's competence and accusing them of neglect. The reviewer expressed frustration over the lack of communication and proper care, particularly highlighting issues with medication management and scheduling.
• Another review shared a similar sentiment, pointing out failures in scheduling important appointments and a lack of accountability from the facility. The reviewer felt neglected and expressed concern for patients who might not be able to advocate for themselves.

Mixed Reviews:

• While most reviews were positive, praising the staff's dedication and the quality of care, the negative reviews raised serious concerns about medical competence, communication, and patient safety.