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Consulate Health Care Of Windsor
23352 Courthouse Hwy, Windsor, VA 23487
Based on 13 reviews
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Services and Housing OptionsMemory Care, Nursing Home, Respite, Skilled Nursing, Rehabilitation
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Consulate Health Care Of Windsor DescriptionConsulate Health Care of Windsor is a place where you can get better and start living again. We are a 114-bed skilled nursing center that provides top-notch care to our patients and their families. We're proud to be a part of the Consulate Health Care family! In 2010, we opened our doors to 16 private rooms and 96 semi-private rooms. CHC of Windsor offers many great features, including an outdoor recreation area, garden and patio, a rehab gym, a beauty/barber shop, pastoral support and transportation services. Residents and their families can enjoy planned activities such as excursions, various arts and crafts, gardening, group movies, discussion groups, visiting performers and intergenerational programs.
Assisted LivingOur assisted living program is designed to provide a supportive environment for mature adults to enjoy life to its fullest potential, while still receiving the assistance they might need. Here, they can enjoy their privacy and peace of mind while remaining as independent as possible. Our assisted living centers strive to create an environment of mutual respect and friendship, where residents can receive the assistance they need, when they require it.
Memory CareAlzheimer's disease and other types of dementia can have a devastating impact - not only on the patient, but also their family members. As Alzheimer's disease progresses, it can become increasingly difficult and eventually impossible for family members to provide care at home. We understand the challenges that come with Alzheimer's disease and other dementias, both emotional and physical. We're here to help you through them.
RehabilitationCare centers offer post-acute services for those patients who have been discharged from the hospital but are not ready to go home. Our rehabilitation therapy programs help patients rebuild the strength, function and mobility needed for a successful return home. At every Consulate Health Care center, we provide comprehensive rehabilitation services on-site.
Skilled NursingThe professional team at each center provides comprehensive skilled nursing and rehabilitation services, including Registered Nurses, Licensed Practical Nurses, Rehabilitation Therapists, Certified Nursing Assistants, and more.
Parent OrganizationConsulate Health Care Of Windsor is a member of a larger group of communities called Consulate Health Care
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Memory Care Services and AmenitiesConsulate Health Care of Windsor provides personalized care and attention to patients with dementia, with caregivers that have specialized training in their needs. These caregivers strive to understand the patient’s past, including prior interests, hobbies, belief systems, and family dynamics. To help stimulate the minds of residents, activities are provided that offer a multi-sensory experience for each resident. With this approach, Consulate Health Care of Windsor seeks to provide the best care possible for their patients with dementia.
Rehabilitation Services and AmenitiesConsulate Health Care of Windsor provides a comprehensive rehabilitation program tailored to individual patients, with the goal of helping them regain their independence and quality of life. Their team is made up of licensed therapists who are specially trained to meet complex needs and create a comfortable and supportive environment for recovery. Services include physical therapy, occupational therapy, and speech therapy.
Skilled Nursing Services and AmenitiesConsulate Health Care Of Windsor provides 24-hour skilled nursing services and amenities, such as enteral nutrition, post-stroke care, respite care, IV therapy, pulmonary care, trach care, bariatric care, advanced wound care, peritoneal dialysis, cardiac care, nutrition services, pain management, oncology care, hospice care and therapeutic recreation. They strive to provide the highest quality of care for their patients.
physical, occupational and speech therapies
comprehensive post-acute care
alzheimer's and dementia care
discharge planning program
care for medically complex patients
24-hour skilled nursing care
long-term care services
arts and crafts
Employee Reviews for Consulate Health Care in Windsor, Virginia
3.67 out of 5 stars. Based on 6 reviewsOverall, employees of Consulate Health Care in the Windsor, VA area generally have positive experiences. They appreciate the flat organizational structure, which allows for freedom of action with limited supervision. However, they note that due to the flat structure, there are few opportunities for advancement. Additionally, the healthcare industry is in decline due to Medicare and Medicaid cuts, making retention of staff a primary concern. Employees also note that the team worked side by side during Covid with little community support, and that they do their best to equip employees for success. Other pros include the availability of extra hours, the ability to call out with an emergency, and the ability to take on a full-time position. Cons include long hours at times, the facility often being dirty and having a smell, and the difficulty of using PTO. Employees must love people and be willing to learn in order to be successful.
Employee Reviews for Consulate Health Care
2.3 out of 5 stars. Based on 1000 reviewsEmployees of Consulate Health Care report that the residents are nice and the staff care about them. However, they experience very low pay, unorganized schedules, and management that is oblivious to the extraordinary work of the staff. The company is disorganized, there is a lack of advancement opportunities, and the pay is low. Employees report feeling overworked, undervalued, and disrespected. They experience a lack of resources, poor building maintenance, and a negative work environment. Advice to management includes valuing employees, providing mental health days, buying meals, increasing raises, and training new employees.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 2 stars on its health inspection, 2 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 3-star short-stay rating and a 2-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 08/01/00 and is run by a for profit organization. It is a large-sized nursing community with 114 nursing beds. Currently, there are 108 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis community has been cited for abuse by The Center for Medicare and Medicaid Services. Either the facility has been cited in inspection reports for abuse that caused a resident harm within the past year or abuse that could have potentially caused residents harm in the past two years. This facility has not been given a health inspection within the last 2 years. This facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $1,625.00.
Overall RatingsConsulate Health Care Of Windsor is a nursing home that unfortunately chains itself to the lower end of rating scales. With a 1-star overall rating, the lowest possible, it ranks in the bottom 20% of all facilities in terms of overall performance. Its overall score is sadly also less than the state average. Similarly disappointing is the nursing home's health inspection rating. Garnering just two stars, the second lowest possible score, it places itself within the bottom 40% of facilities in relation to health inspection standards, scoring below the average rating for the state. Adding to this underwhelming performance, the Consulate Health Care Of Windsor holds a 2-star quality rating – the second lowest achievable as well— ranking within the bottom 20% of statewide facilities for quality. This score, too, is lower than the state's average.
Staff RatingsConsulate Health Care Of Windsor, a nursing home facility, has unfortunately earned a 1-star staff rating, the lowest possible. Statistically, this facility falls within the bottom 10% in terms of nursing aid staffing hours per resident per day, providing only 1.59 hours compared to the state's average of 1.94 hours. It is also in the bottom half of facilities when it comes to LPN staffing hours, offering 0.82 hours as opposed to the state's average of 1.02 hours. Furthermore, Consulate Health Care Of Windsor is in the lowest 20% of facilities in providing RN staffing hours per resident per day, with an average of 0.29 hours, considerably less than the state's average of 0.6 hours. This trend continues as the facility is also in the bottom 20% when it comes to licensed staffing hours, offering 1.11 hours when the state's average is 1.62 hours. Finally, the facility falls in the bottom 40% regarding physical therapist staffing hours per resident per day, delivering 0.04 hours compared to the state's average of 0.08 hours. Overall, this presents a concerning picture of staffing levels at the Consulate Health Care Of Windsor nursing home.
Covid DataConsulate Health Care Of Windsor is ranked among the top 20% of nursing homes in terms of having its residents up to date with the latest vaccination rates. With a high vaccination rate of 90.2%, it far exceeds the state average of just 61.9%. It is not just the residents who have a stellar record in this regard; the staff at this care facility are just as commendable. In fact, Consulate Health Care Of Windsor is in the top 10% of facilities in terms of staff up to date with the latest vaccination rate. The staff vaccination rate is an impressive 85.6%, significantly higher than the state's average staff vaccination rate of just 25.9%.
Quality MeasuresConsulate Health Care of Windsor, a nursing home holding a rather low 2-star quality measure rating, stands in such a position that its percentage of residents with depressive symptoms places it in the top half of facilities, albeit at 2.57%, still under the state's percentage of 5.84. Despite this, it shows a strikingly low performance regarding immunization, being part of the bottom 20% of facilities in measures of pneumococcal and flu vaccine administration, with percentages of 75.0 and 90.86 respectively, which are considerably below the state averages of 88.02 and 94.02. Additionally, a concerning 9.3% of its residents have ulcers, situating it in the bottom 40% of facilities for this health issue, and surpassing the state average of 8.3%. It is evident, that while mental health care seems to fare better than the state average, a significant gap exists in terms of primary health care and disease prevention.
Emergency and Hospitalization Quality MeasuresConsulate Health Care Of Windsor, a nursing home, ranks among the top half of similar facilities when considering the rate of hospitalizations and outpatient emergency department visits per 1,000 days. Its hospitalization rate is 1.65 per 1,000 days, slightly higher than the state's average of 1.49. Furthermore, its outpatient emergency department visits occur at a rate of 0.93 per 1,000 days, which, interestingly, is less than the state's average of 1.11. Despite these rankings, the facility falls within the bottom 30% and 40% in categories related to short-stay residents. Specifically, 15.38% of its short-stay residents have had outpatient emergency department visits, exceeding the state's percentage of 13.11%. Additionally, it has a 25.46% rehospitalization rate for short-stay residents following a nursing home admission, higher than the state's rate of 22.09%. This places the Consulate Health Care Of Windsor in the bottom 40% of facilities for this criterion.
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General Staff Rating
Care Staff Rating
Was hired and told at the time they could work with restrictions. I was up front when hired. Then I started asking legitimate questions that wouldn't go against HIPAA. Then told I wasn't a good fit. My questions were valid and related to how things were done. Was excited but guess questions aren't ok. Thanks anyway.
I transferred to this facility from another location to be closer to home. I can say truly that the management team is awesome. With all of the challenges of healthcare and past reputation of this facility, this team cares. There will always be a challenge to build up what has been broken over the years here. I enjoy working here. The team is new and so am I .We are here early and stay late to provide excellent care and we are continually improving to give them even more the better care. We also have members of the management team who have family members as residents here. That speaks volumes. Come give us a try.
Not a good place there needs to be a lot of changes made. Please concider another choice these ratings are here to help you avoid a bad experience. Company needs a complete reorganization. Many negative incidents of violence and neglected residents, the building is unacceptable and out of date they are short staff on RN and CNA. They make mistakes with employee pay and my ratings are based off of personal experiences with this place. They're always being reviewed by state board , they improve while state is there and then they slack off again. This is the check for yourself with BBB or State for information about the incidents and issues.
Went to visit a friend in the memory unit and while in their noticed a pile of water on the floor and the friend had one shoe on and one off and the sock was non-skid The rooms were disgusting dirty walls chipped up furniture I would not recommend this place for any love one
Today I went to visit my friend at the Windsor consulate, my 4th visit there and today I was happy to see my friend moved out of the hellish peach unit due to a hospital stay, she moved to the blue unit she seemed to be highly medicated but she was very clean and recieved a much needed haircut and the nursing staff were way more friendly then in the peach unit, so thank you to the nurses aid too for keeping her in clean clothes
The first time we saw my sister she was on the floor naked. She hit her head more times than I like to think about. We never saw a doctor and she was ignored when called for help. Aide (long thick fake red braid and heavy stayed on phone for personal calls and ignored when I needed her help. and help when my sister fell in bathroom. She ran the one nurse they had ragged and even made her mop up and accident in a man's bathroom. I am sure you do not have to be a nurse to clean bowel movements and such. Redbraid was too busy on her phone call to help at all with anything. Severe shortage of nurses and very little care to patients including fixing the bed from the hole in mattress they had her sleeping in which was causing back pain. They said they could not fix it, but my other sister fixed it the next morning by plugging it in.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-04-14||2021-06-02||E||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2021-04-14||2021-06-02||F||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2021-04-14||2021-06-02||E||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2021-04-14||2021-06-02||E||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2021-04-14||2021-06-02||E||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2021-04-14||2021-06-02||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2021-04-14||2021-06-02||E||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2021-04-14||2021-06-02||F||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2019-07-11||2019-08-12||E||Egress Deficiencies||Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.|
|2019-07-11||2019-08-12||D||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2019-07-11||2019-08-12||E||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2019-07-11||2019-08-12||E||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2019-07-11||2019-08-12||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2019-06-27||2019-08-06||C||Emergency Preparedness Deficiencies||Address subsistence needs for staff and patients.|
|2019-06-27||2019-08-06||C||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
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