Colonial Manor at Panther Valley

Residents and their families have shared varied experiences at Colonial Manor, highlighting both the positive aspects and areas of concern. Many reviews praise the attentive and caring staff, the clean and homey environment, and the range of activities and amenities available, such as a library, movie theater, dining room, and ballroom. The staff, including managers Nicole and Andrew, are commended for their involvement with residents and their families, ensuring a high level of care and communication.

Several testimonials specifically mention the excellent service provided by the staff, the cleanliness of the facility, and the sense of community and family that Colonial Manor fosters. The facility is described as a wonderful place that feels more like a home than a facility, with staff members treating residents like their own family. The dedication of the staff during challenging times, such as the Covid-19 pandemic, is also highlighted, with measures in place to keep residents safe and healthy.

However, some reviews express concerns regarding the management and the fulfillment of services promised. Issues such as infrequent bed changing, unresponsiveness from the owner, and charges for services not rendered are mentioned. One review criticizes the facility for its handling of financial matters and for not being upfront about policies regarding wheelchair use. The importance of ethics and the provision of daily care as promised are called into question by some families.

Overall, while many reviews reflect a positive and caring environment at Colonial Manor, there are notable criticisms regarding management practices and the consistency of care provided. Prospective residents and their families are encouraged to consider both the commendations and the concerns raised in these reviews.