Chowan River Nursing And Rehabilitation Center

Negative Reviews:

• Several reviewers expressed dissatisfaction with the staff's attitude, describing them as rude and unresponsive, particularly concerning the handling of background checks and communication.
• Concerns were raised about the treatment of residents, including allegations of neglect, mistreatment, and the inappropriate handling of residents' personal items to prevent communication with family members.
• One reviewer reported a serious incident involving a loved one's injury due to alleged negligence.
• There were complaints about the overall care quality, with some suggesting the facility should be shut down.

Positive Reviews:

• Many reviewers praised the staff for being attentive, caring, and professional, particularly highlighting the efforts of the rehabilitation team and the activities director.
• Positive experiences were shared about the care provided to family members, with specific mentions of the staff going above and beyond to make residents feel at home and prioritizing their needs.
• One reviewer appreciated the facility's responsiveness and professionalism in accommodating a request for a service dog visit, contrasting this with less helpful experiences elsewhere.
• Personal stories of rehabilitation and recovery were shared, with gratitude expressed for the friendly and caring environment, as well as the effective therapy services received.

Mixed Reviews:

• While some reviews highlighted excellent care and staff attentiveness, others pointed out specific areas or individuals within the staff that did not meet expectations, suggesting variability in service quality.