Chatham Health And Rehabilitation Center

Jessica Fowlkes

2021-10-01

My granny went here and there therapy was exceptional she was able to return home after 3 weeks ❤️ Highly recommend

Kennedy W

2021-07-01

Chatham Health & Rehab is a wonderful facility! Amazing workers who truly care for their patients and everyone is so welcoming and friendly!

phyllis harris

2021-02-01

My dad was a resident at this facility for several months and at first received great care but then they began to have staffing changes and that is when everything changed for the worse. My dad has congestive heart failure and began gaining 1,2,3 pounds and more daily which was fluid. I called the nurse and was told they would contact the doctor. I waited two days and he continued to gain weight so I called again and was told the same thing. Two more days passed and he continued to gain weight and I called again and asked the director of nursing to call me. Another two days passed and nothing so I went to the center and was told just to call the nurses station with my concerns. Every time I called I got an answering machine, I left messages and still no return calls. By this time my dads had swollen with fluid to the point he could no longer walk and had to be in a wheelchair. I then went to the website for this center and filed an official complaint. 24 hours later still no response. I then called my dads cardiologist and they wanted to see him immediately. I called the center and was told they needed 5 days to set up transportation. My dads doctors office even called the center but they would not budge. My dad continued to gain several pounds of fluid a day and had severe breathing issues. I met him at his doctor and his transport was a hour late for his appointment. The doctor sent my dad straight to the hospital where he spent the next 7 days and lost almost 20 pounds of fluid. Upon arrival at the hospital my dad had also developed a severe rash on his bottom and had several open leg ulcers which were not treated at the nursing home. When released my dad went to another facility with the Saber group which he has given him excellent care and communicate with me on a very consistent basic. I then went to pick up my dads items from Chatham.. Several of his items and money was missing. I reported to the director only to be given one poor excuse after another. One of the items missing is a hand painted picture our preacher painted for my dad. Guess what its still not been found along with many other items. This facility does have some wonderful people who truly care but in all my dealings with the director I was treated rudely, poorly but most important my dad suffered needlessly because of her lack of communication and follow through. I have text messages, copies of complaints i have filed, doctors notes. I was given every excuse under the sun but these people we put our trust in to care for our loved ones and they let my dad down and he was not the only patient this happened to. If you have someone you love at this facility please I beg you check on them, follow through, do not accept this poor level of care. I also believe it is a serious conflict of interest when the director of this location, Sarah post a review on here about how great the staff is just to try to get ratings up. And other staff on here too that has given this location 5 stars.

Lisa Rae Ring

2021-01-01

My mom had been there for over a year now. She is in the mid stages of dementia. It takes a lot of time to comfort and help these patients. They are always kind and never have I seen them not respect her in ever way. She and her room are kept nice and clean. She has three good meals and snacks. In a world of horrible nursing homes this one is one of the best!

Sarah Chocklett

2021-01-01

This building is absolutely amazing and deserving of its 5 star rating! The staff are truly passionate about their patients and take pride in what they do!

E Jeter

2020-01-01

Provided me with excellent care and helped to speed up my recovery process so that I could return home.

Cody

2020-01-01

I love you sue

AnTori Brown

2019-01-01

I love this facility! The DON is awesome! Great staff! Kelli, Phyllis, and Mary are quite commendable! If by chance my loved one becomes incapacitated, I Would send them here with NO reservations!

Niki Fleshman

2018-01-01

First of all let me say I wouldn't have any of my family members in any nursing home to begin with because of the Nurse/C.N.A to patient ratio is quite an overload for one person on any day of the week! Lowering the high quality of care that I personally want my loved ones to have! It is extremely difficult sometimes to care for just one loved one around the clock once their health begins to decline! JUST ONE! Obviously this is why so many are sent to nursing homes or other facilities because it takes too much time or money or work! Juat like any nursing home falls happen! Period! We are also supposed to promote independence in residents as a part of some care plans because if a nurse or aide is doing everything for a resident they will lose whats left of their abilities! If you don't use it you lose it! So if you're able to go to the bathroom on your own and there is no order or instructions to assist resident then YES they need to go on their own. As far as being rude and/or disrespectful to residents and family members, I personally have not witnessed this "accusation" however I have witnessed residents and family members being EXTREMELY rude, disrespectful, and very belittling toward staff! Nurses and aides doing ALL of the work running themselves to death for residents and family members at times because most of them do care! Most of the time it is the resident or family member who are expecting some kind of superstar, private, one on one care for themselves or their loved one but this doesn't happen in ANY nursing home! Residents use the same cup provided by the facility EVERYDAY 😮 IT IS ALSO FILLED WITH FRESH ICE AND WATER EVERY SHIFT! They are also cleaned! Family members and friends are more than welcome to purchase disposable cups or they could just make another little request and Im sure your wish will be granted! I have worked in nursing homes, assisted living facilities, and mentall health facilities in various locations in Virginia for 10 years and I know there will be very rude and nasty people no matter where we go whether it be an employee or coworker or resident or family members but there is a right and wrong way to deal with them and venting on social media or attempting to ruin a reputation of a facility or a individual is the wrong way and it fixes NOTHING! Most of the time when people are rude it is because they have been disappointed or offended and this still doesn't justify being rude or treating someone with disrespect or using a few bad experiences to attempt to ruin a facilities reputation because of personal issues! I know this is a GREAT facility with some really hard working nurses and aides who care very deeply about every resident in the building! I also know for a fact that most people who are making ridiculous complaints and request have no clue whatsoever all of the GOOD that nurses and aides do! How many falls we actually PREVENT and how some of us go above and beyond our " job description" to serve residents and their families! Some residents and family members really know how it is and show how thankful they are for all of us and they know that they can't even do HALF of what we all do in a day! Not even half! They show appreciation! Thanks to them! This is how I sleep well!🙏😇🙏

Jared Philbrook

2018-01-01

My mother is a resident. For the most part I like the staff here but the things she needs doesn't get done unless I say something. There is a male nurse who works mostly second shift, who is extremely rude toward my family and I. Currently there is an issue with my mom's catheter needing to be irrigated and the staff is refusing to do anything about it. Her urologist gave instructions to someone at the facility on how to irrigate the catheter and whoever he talked to said it is no problem and that they could do this, but they are not. This is another task on my list that I will have to talk to the Director of Nursing about.

Morgan Touchstone

2018-01-01

Physical therapy is the only thing good.here

SeaBreeze

2018-01-01

Where to start? This facility is a pig with lipstick on it. At first glance it looks clean and very nice. It ends there. The nurses are lazy and verbally abusive. My grandfather broke his hip within his first month there. Then he developed sepsis and is now under hospice care. I truly believe if I hadn't brought hospice on board they would have let him suffer to death. I had to call daily and argue and threaten the management to give him his comfort medicines that were ordered by hospice. And they still wouldn't give them. Hospice was the one who fought the fight to get the meds ordered by their own doctor. This is unacceptable! Fast forward a few months and my grandmother wants to go here to be with him. Within the first month she's fallen 3 times and has two broken bones. The nurses have been verbally abusive and downright rude to her and to me. There are a very few staff who are actually very caring but not enough to make this place safe. I've seriously considered moving my grandfather to a hospice facility and getting my grandmother out. I still might if it can be done fast enough. Run, don't walk away from this trap. I'm not a fan of suing just for the heck of it but they deserve to be sued for the neglect of my loved ones and God knows how many others. I would give them negative stars if that was possible.

Brenda Hill

2018-01-01

Worst place ever!! Staff yells and argues with residents. No respect for patients and family members. Rude and unorganized...

Sheila Emerson

2018-01-01

Residents have to use the same water cup everyday . Staff could care less if anything is done regarding work . Even if you request something over and over it doesn't get done . Can't get in touch with management and they're never there ! Ask for help to go to the bathroom and CNA says "get up and go yourself " . Takes forever to get laundry back . This is just a hole in the wall to make money. They don't care about your family there !

Hayden Wright

2017-01-01

Excellent facility in the Chatham area. Great staff and well run. Highly recommended!