Cascades Of The Sierra Senior Living

Lori Thomas

2020-05-21

It is evident that the staff here truly care about the residents, and that they love what they do. They've treated our dad / grandpa like family, which means so much to us. He loves his friends, activities, and takes advantage of things like the fitness program!

Jasmine Alexisse

2020-02-22

Management is trash and need to work on people skill. residents stink, only a few actually know what they are doing. Also new management TRUDY in the memory care unit is a stuck up cow. 🤷‍♀️

Jeannie Ash

2019-06-18

My dad loves it there❤️❤️ I love how social everyone is.

Onagh Ash

2019-05-01

My husband just moved into memory care ( The Lodge) , everyone is so caring and gentle.

El Dee

2018-02-03

If you"re looking for incompetent nursing staff, piss off management with a hash slinging restaurant at astronomical cost, dump dear ole Mom out here in the pits of Pyramid Sparks. Ask them about their senior tenant death rates.

Carl Morreale

2018-01-23

Catfish Carl will perform a variety of music this Saturday the 27th at 1;30 looking forward to seeing all my friends there to have a good time ; Luv ya, Catfish Carl

Roberta Anthis

2017-07-22

When our Beloved Hope lived there, we were impressed that the staff all knew her name and made sure they all stopped by to say Hello! It is a beautiful place, reminding us of a cruise ship, which Hope loved to take cruises with her husband. Thank you all!

Mona Martin

2016-11-21

The wood is beautiful. It smells very nice. My momma likes the staff. It is beginning to look a tad threadbare and stained with the carpets. I watched it being built from my backyard and it's time for some updating.

James A. Cox

2016-11-18

I truly love working here. The residents and staff are amazing to work with and for! Keep it up COS!

Marin B.

2021-11-28

We put our mother here expecting that she would have good care and lots of activities. It turned out to be nothing of the sort. They have a pool, but they don't heat it so it's just for show to get people to join. The patio for barbecues is never used. The family rooms that look like cooking demos will happen- never do. Instead, my mother was left in her room alone with very little assistance. We hired a private nurse to get any sort of care. The place is super expensive and you get very little for your money. Jim who runs it, has the biggest ego and talks down to people. Marie, the head nurse is the coldest most uncaring person- it's shocking she is in this business.At the end of the day- my mother was left in solitary confinement during covid( they would not let our caregiver in) and my mother received no care. We were forced to move her to memory care to get any help! when we moved her- 3 rats were living in her couch! She didn't last long after this and Trudy spent all her time telling us how much more our mom was going to cost( they were empty) Stay away from this place, we wish we never put our mother here- it was an absolute nightmare!

M H.

2021-10-20

I was thinking of putting my mom in the care of this place, but there's a very rude lady by the name of Trudy I believe she's a narcissist and very rude. I believe a training is in order on how to treat potential resident's family members.

Lynnee B.

2020-06-06

My mother-in-law lived in the assisted living section for 2 years. Physical care is inconsistent due to high staff turnover. They were consistently short staffed causing delays in care and response to pendant calls. The staff wear radios that are constantly going off causing a frenetic environment. The only positive is the attractive common areas. It might be acceptable for independent living but stay clear if your loved one needs assistance of any kind.

Frank S.

2020-04-26

My wife and I moved into Cascades of the Sierra about two months ago and have been extremely pleased with all aspects of the facility especially how they have dealt with the COVID 19 virus situation. They have been serving all meals room service since the middle of March to prevent gatherings of people. They have also had to cancel many of their programs and the swimming pool due to the virus and not wanting it to spread or get into the facility. The management and staff have been extremely helpful and friendly and doing whatever possibly to make the best of a bad situation, meaning the virus.

Ķevin H.

2020-04-18

Hello I'm Kevin. I am one of the many new cooks at cascades. It has been my pleasure to say I have been enjoying my work there and being able to share my ideas and experiences. This has been one of my favorite job experiences ever I enjoy talking with everyone and being able to get input for new food ideas. We have a great team.

Jenn M.

2019-11-24

If you're looking for a place for your loved one or yourself I'd turn away from Cascades and run as far as you can! I have personally had loved ones staying there for about a year and the horror story to them moving out is just horrendous! Not only did the billing staff take thousands from their account after they had moved out; they didnt even notify their daughter of the money until she had called them! Yes you heard that correctly.  They charged rent on someone who was not living there and didnt even take notice until the daughter called them about the money. They would have just kept the money and not said a word. Then when the money was requested back for the stuff they lost as well and the rent that was wrongfully taken out of their account the new manager who calls himself JC wouldnt even try to talk to their daughter about the problems and he said "they bent over backwards" but never gave her the full amount back and JC Instead he hid behind a computer and an email and that's how he communicated. And not professionally at all.  I myself work in the health care facilities and I am making sure no one else has to go through this or their loved ones. Most of the care was good but there were many times it wasnt at all. Steer clear and find a friendlier place where you wont have to worry about a company stealing your loved ones money. Especially one with Dementia in their "lodge".

S S M.

2019-08-06

Have a friend there & that front desk gal, Eileen is so rude, crude & couldn't be more of a snob. I tried to talk to the manager, Jim and... well he doesn't return telephone calls. I thought maybe me, but everytime you are in there- sit & listen to how much drama there is. Run to the next exit. There are nicer, prettier, cleaner places for your loved ones.

Anne S.

2019-06-22

I spent a couple of hours in this place, visiting with a few acquaintances. At first glance, it seemed pretty nice, but as I walked through the halls, I encountered some crowding so bad that I was bumped into repeatedly. I might have overlooked that, until I approached the dining area. I could not believe how bad the food aromas were. I felt "green" rather quickly. I declined the invitation to have lunch there, and left. Never to return!

Jennifer M.

2018-10-05

Beautiful setting & good food. I had felt good about placing my mother here but didn't feel the support one should feel after everything was signed & done. no support network , no updates for family living far away . only time I received a call was when Bill's were due and now after her death & waiting for probate to close they will continue to harass her children as they grieve try to pay for everything in a dwindling account tied up by Laws even after repeated exchange w staff as well as the response from probate Attorneys that the Estate is tied up till probate closes . Not good business in my opinion

Rhona R.

2017-04-15

Met with Cindy who gave me a tour and answered all my questions.  Very helpful.Menu, activités with the residence was great to see, nice gym, bbq and pool area very desirable and clean to meet senior needs.  Movie theater was top notch - the bar and dining area was beautiful, with top cooks. Nice menu but didn't try their food.Rooms are nice and clean land appealing smell when you walk the facility.Pricey with 1-6 levels of care for your loved one.  Will think about my options a must see if you haven't

Marina T.

2016-07-07

My girlfriend applied at the company and got an email back for a group interview so she called the company to find out more information and the pay. A woman named Tammy answered the phone extremely rude. My girlfriend went into introducing yourself and she didn't even say anything and put her on hold. Then couple minutes later answered again then put her on hold again with no warning. Wow how unprofessional!!! She answered the phone again after waiting for minutes. My girlfriend went into asking her some general questions she rudely said "why don't you come in and find out the pay and the information you need" and hanged up on her. Why I'm so shocked how unprofessional a company that treats maybe future employees can only image how they treat Their customers.

Kenneth P.

2016-03-08

Having problems with the nursing staff checking in with my Mother, food is ok, cleaning service is ok, they have stuff to do.

Shari S.

2016-02-19

Very very bad service!! Called twice to setup up a group interview and both times I they gave attitude, did not care, and without letting me finish to speak they hung up on me. I'm glad to have experience this before attending the interview I sure do not want to work for such careless, horrible, ugly spirited people. Keep in mind I rarley give reviews but this service was beyond disgusting I feel sorry for those who have to put up with the staff.

Imogene Wyrsch

2021-10-01

Medtech “Sofia Keebble” is so EXTREMELY NARCISSISTIC, RUDE AND NOT PROPERLY TRAINED to handle death and dying residents . I witnessed SOFIA multiple times giving comfort liquid meds to my dying friend, and she made my friend gag and cried. When I suggested to Sofia do not keep putting the syringe all the way to the throat of my friend just put it sublingual or buccal ( side of the cheeks)to avoid making her gag, SOFIA lashed out on me,witness by the house keeper Ladda Wade. SOFIA IS TOTALLY UNFIT TO WORK TO ANY NEAR DEATH AND DYING RESIDENTS of Cascade in Reno! OMBUDSMAN AND THE LICENSING WILL BE INFORM SOON!! Please INVESTIGATE SOFIA’s BEHAVIOR, from September 9-11,2021 when I was there and please talk to all the caregivers and staff that witness Sofia’s unacceptable behaviors!

Christi Cakiroglu

2021-10-01

Finding a safe place for my mom - where she is happy and well taken care of - has been one of my biggest challenges. Especially during COVID. In my experience the staff at Cascades has always been professional, friendly, responsive and accommodating. And they seem to go out of their way to follow all protocols and safety procedures. I am extremely thankful we found them and I hope she enjoys it there for many years to come.

Jenifer Rose

2021-04-01

The property is beautiful but more importantly the management and the staff truly care about and always go the extra mile for the residents.

Andrew Royce

2021-03-01

Cascades of the Sierra has proven to be a special place! Every time I come to visit I always am impressed with the cleanliness and level of care shown towards the everyone who enters the building. A++

Pete Kuzmich

2021-03-01

Cascades of the Sierra is THE premier Assisted and Independent Living/Memory Care Unit in Northern Nevada. You will not find a staff that is more dedicated to ensuring that their residents receive the highest quality of care and comfort, and that dedication runs from the housekeeping staff all the way up to the Executive Director. It is a beautiful place to live and it is run by people who truly care about the people they serve. What more could you ask for?

Ani Mal

2021-03-01

If you truly love your aged parent DO NOT put then into memory care at Cascades of the Sierras ! It wasn’t too bad until management changed and Trudy took over .. Staff turnover became rampant and things drastically changed. COVID 19 struck and even though ( as I found out later ) memory care had a completely different set of rules than assisted living ( as set out by the government) all visitation was cut out completely . Our family had months stolen from us ......I found my Mom an amazing perfect place and could not get her out of there fast enough. Trudy tried to throw up roadblocks and was extremely rude and condescending not only to me and my entire family but also to the new place who kindly picked her up.The top management has a lot to be desired as well. Molly Ratford and Jim Cox ) They make promises and never come thru and actually lied in print .... the residents are simply dollar bills and the change in my Mom was so amazing that the conclusion we came to was they were sedating ( suspectedly ) unnecessarily to make it easier on them .

David Troxel

2021-03-01

One great point of difference for Cascades of the Sierra is its Executive Director, Jim Cox. Jim is a talented administrator and leader with a passion for elder care, particularly for dementia care. He is honest and ethical and creates a caring culture for his employees, families and residents.

Ceci Martin

2021-03-01

Cascades is a beautiful senior living community in northern Nevada. I worked for many years at a "competitor" and we always had a respectful relationship with the Cascades team. Since not every senior community is right for every client, I referred families to Cascades many times and always heard great things back about the community and staff. It's one of the newer senior communities in our area so has modern, large apartments that have very appealing amenities. I also worked previously with their Executive Director, Jim Cox, and found him to be an excellent and caring leader with many years of experience in senior living. Definitely one of the top senior living communities in this area.

D Z

2021-03-01

Our family moved Mom into Independent Living in August 2020 because it was critical for her health and safety. The Cascades staff--from maintenance, food service, sales team to front desk--have been professional, courteous and helpful. Mom loves her apartment, the food, and the support she receives from the Cascades team. During a very challenging year, Jim Cox has been outstanding in communicating with residents and families and we appreciate his leadership in getting residents COVID vaccinations so quickly. We appreciate the entire Cascades team for all you do. A heart felt thank you.

Cindy Barthet-Barateig

2021-03-01

A wonderful company I am proud I worked for!I worked at Cascades of the Sierra for over 2 years. It has been an immensely wonderful and rewarding experience and I was very sad to leave due to unforeseen personal reasons. The atmosphere, the team and residents make you feel right at home the instant you walk in.The property is breathtaking, the services and amenities offered are just WOW ! The team members are very experienced and excellent at what they do. Everyone, including the senior management team, is very supportive of each other to provide the best care and experience to the residents. I will always cherish my time over there! I truly miss my Cascades of the Sierra family, especially the residents who welcome you everyday with a smile and opened arms. It is a wonderful place to be for both coworkers and residents.

Linda Lyle

2021-03-01

My mom lived in the Cascade of the Sierra for seven years. She initially started in independent living and eventually moved to assisted. She enjoyed living here and was glad to have such a nice, safe place to live. I have found the staff caring, helpful and hard working. I appreciated their diligence in keeping my mom safe. Over the years there have been issues but they have always worked with me to get them resolved. As the care giver for my mom, I know the responsibility lies with me to keep up with here needs but having the cascade there on a 24/7 basis that I could call when I was not able to be there was a comfort and a help. There are many times the staff would check on her for me as she would forget to charge her phone. They would help when asked, even when it was not in their job description. Not always on my time table but it would get done. Mind assisted living does not mean immediate assistance unless it is life threating. Some folks seem to believe that assistance should be swift but that would require a 1 to 1 staff to client. That is not something I could afford. I am very thankful that the Cascade provides such a lovely, helpful, and safe place for our aging seniors.

Jamie Cooke

2021-03-01

It was a difficult decision for my Aunt to leave her home in SoCal and move to Northern Nevada. Cascades has been a blessing as the staff has been more than helpful. The pandemic is tough on everyone, especially the elderly. The staff are diligent in their effort to keep people safe. My aunt is looking forward to the days that she can freely get out meet other residence and enjoy comradery.

Paige Elliott

2021-03-01

My loved one chose this place above another. The residence is beautiful and the staff are friendly and do their best to keep the residents safe and happy. The move in process during covid was secure and efficient. My loved one is well taken care of with meals delivered several times per day because the restaurants are closed due to the pandemic. The restrictions in place to keep the residents safe during the pandemic are to be expected and beneficial to the folks who live there. I'm hopeful for the reopening of everything there eventually.

Kathy Webley

2021-03-01

My experience with the staff at Cascades of the Sierra were great. We had to find accommodations for my dad rather quickly and the staff really went out of their way to help. The staff was great with working with my dad. Although his stay was short, we had a great experience.

Tracy Klehn

2021-01-01

Deeply dissatisfied and concerned with the lack of care our family member received. Nice facility for those capable of living independently, but for those needing assistance (of which our family member did) it was frightening. Numerous meals were missed, there were long delays in responding to emergency call button (while we were on the phone with our family member!) laundry was not done on more than one occasion and the room was left in unsanitary conditions for several days. The staff was apologetic but changes did not happen. If you have family members there during COVID, PLEASE continue to check on them daily, especially regarding their meals(if you can FaceTime during meals that’s awesome). If you are looking for a facility for your family member and they are in need of a higher level of care be aware of these issues, and see if they’ve been addressed or find a much smaller facility.

Debra Baxter

2020-01-01

I’ve had the pleasure of attending seminars and support groups at Cascades. The appetizers are always good. I was offered a tour and gladly accepted. I've toured many locations in No. Nevada and I’d feel comfortable placing a loved one there. The location is wonderful and has many amenities for senior living at all stages of the golden years. I’ve referred numerous people there for a lovely place to retire.

Amy Hamilton

2020-01-01

I highly recommend Cascades of the Sierra. I am a granddaughter to two elderly grandparents aging 91 and 88. Originally my grandparents started in the Assisted living section of this facility due to my grandfather being released out of a Rehabilitation Facility and needed more hands on care. Although we encountered a few issues from some of the staff members at the beginning, I was able to communicate my concerns as a family member where they were immediately taken seriously and addressed with action. Every client is different and has unique needs, allowing time for an adjustment period for both staff and your family members makes a huge difference in the probability of success. You need to be patient as a loved one and communicate any concerns you might have so that the staff has the opportunity to work with you and improve in areas needed.My grandparents now live in the Independent Living section. Whenever I visit my family, they have something new to rave about when it comes to either the events available to them, the wonderful staff, or the gorgeous environment. I visit them frequently and have witnessed many staff members working directly with my grandparents, specifically appliances in their apartment, to help them operate these items and teach them uses. I am the only family member currently present within my grandparent's life and Cascades' staff has been incredibly supportive and helpful to our family and me specifically. Jim Cox, who is the Executive Director at Cascades, knows me and my family by name. He takes time out of his day to help me with the many difficulties that comes with aging family members and has been incredibly kind and considerate of me as a family member, even when I have brought a concern to his door. He listens to what you have to say and then takes care of it. If you are looking for a place where your loved one is cared for and treated with respect as a unique individual, Cascades is right for you. If you work WITH Cascades, you can give your loved one a great place to call home and be taken care of.

Greg Garrison

2020-01-01

If your loved one requires independent living only, this is the place for you. If they need basic assistance, run, don’t walk, past Cascades.