Brookstone Retirement Center

Positive Reviews:

• Some reviewers note that the staff treats residents well and the environment is welcoming.
• Great place to work according to one reviewer, highlighting teamwork and a family-like atmosphere among staff.
• Facility cleanliness and helpful staff were praised by a visitor.
• One review mentions the facility being family-owned, which contributes to a more personal and welcoming approach to care.
• Staff friendliness and a relatively clean environment were noted in another review.

Negative Reviews:

• Several reviews report issues with pest infestations, including bed bugs and roaches.
• Concerns about resident treatment and cleanliness were frequently mentioned.
• Some reviewers expressed dissatisfaction with management and staff behavior, including allegations of verbal and mental abuse towards residents.
• Medication management issues were highlighted, with reports of residents not receiving their prescribed medications.
• Complaints about the facility's odors and general maintenance were common.
• One review criticized the facility for not notifying family members promptly after a resident's passing.
• Concerns about staff qualifications were raised, including hiring practices.
• A former employee reported the facility to state authorities due to the conditions and management practices.

Mixed Feedback:

• While some reviews praise the staff and cleanliness, others strongly criticize the facility for poor management, cleanliness, and resident care.
• The facility is described as not new but kept relatively clean by one reviewer, contrasting sharply with reports of unsanitary conditions by others.