Brasstown Manor

Positive Feedback:

• Staff and administrators are described as amazing, creating a family atmosphere that is warm and welcoming.
• Residents enjoy a variety of activities, including trips to stores, concerts, and picnics, promoting an active and independent lifestyle.
• Employees are praised for their caring attitude towards residents, contributing to a positive living environment.
• Under new management, there has been noticeable improvement in employee performance and resident satisfaction, with better food quality highlighted.

Negative Feedback:

• There was an incident where a resident was accidentally left behind during a group outing, raising concerns about oversight and safety.
• Some family members have expressed dissatisfaction with the level of care provided, particularly in assisted living, and have questioned the management of additional fees for different levels of care.
• Concerns about staff behavior, including being distracted by personal phones, neglecting duties, and a lack of responsiveness to resident needs.
• Management has been criticized for raising lease prices multiple times outside of the agreed terms, leading to disappointment and plans to move residents out.

General Observations:

• The facility is described as visually appealing both inside and out.
• There is a mix of reviews, with some highlighting the caring community and others pointing out areas needing improvement, especially in management and staff behavior.