Asbury of Kankakee

Positive Reviews:

• Many reviewers express satisfaction with the care provided, particularly in the memory care unit, noting improvements in residents' conditions.
• Staff and administrators, including Toni Christon, are frequently praised for their caring and professional demeanor.
• The facility is described as clean, neat, and offering much-needed services to the senior community in Kankakee, including activities and beautiful rooms.
• Several family members of residents recommend Asbury for its supportive environment and the sense of family it fosters among residents and staff.
• The facility is appreciated for serving the lower-income elderly population and providing a range of services that support independence and care.

Negative Reviews:

• Concerns about cleanliness and safety, including unlocked doors and dirty common areas, are mentioned.
• Some reviewers report issues with bed bugs, leading to discomfort for residents and their families.
• A few reviews criticize the management and overall operation of the facility, mentioning neglect, abuse, and a lack of concern for residents and staff.
• There are complaints about the lack of amenities, the need for more staff, and the facility's curb appeal.
• One reviewer, a former employee, describes the working conditions as unacceptable due to infestations and poor management response.

Mixed Feedback:

• While many reviews highlight the caring nature of the staff and the quality of care provided, others raise serious concerns about the facility's cleanliness, safety, and management practices.
• The facility is recognized for its contributions to the community and its efforts to accommodate lower-income seniors, yet some believe there is significant room for improvement in its operations and resident experience.