Winterberry Heights Assisted Living And Memory Care

Positive Reviews:

• Many families express gratitude towards the hardworking and dedicated caregivers at Winterberry, highlighting their compassion and commitment to residents.
• Residents and their families appreciate the pleasant atmosphere, attractive facilities, and the quality of care provided, often describing it as a quality setting for finishing one's years.
• Winterberry is commended for its exceptional staff who are known to go above and beyond in attending to residents' needs, making them feel well cared for and part of a community.
• The food and social opportunities provided are highly praised, contributing to a positive living experience for the residents.
• Some reviewers specifically appreciate the facility for its cleanliness, well-appointed spaces, and the professional, friendly staff.

Negative Reviews:

• Concerns have been raised about the administration, particularly regarding staffing levels and the handling of complaints and reports of neglect.
• Some families have experienced issues with billing and communication, describing encounters with the administration as unprofessional and frustrating.
• There are reports of the facility being understaffed, which has led to situations where residents' needs may not be fully met, particularly in times of health decline.
• A few reviews express dissatisfaction with the management, suggesting that the facility prioritizes profit over the well-being of residents.

Mixed Feedback:

• While many reviews praise the staff and care quality, there are contrasting opinions about the administration and how the facility is run.
• The facility is recognized for its potential and the quality of life it offers to residents, yet some believe improvements are necessary to ensure consistent care and safety.