Windsor Manor – Shenandoah, Ia

Positive Reviews:

• Windsor Manor is highly praised for its compassionate assistance, fun activities, nutritious meals, and professional leadership. Staff members are described as loving and go above and beyond, especially during challenging times.
• Many reviewers highlight the strong sense of community and family among residents and staff. The facility is noted for its cleanliness, professional and upbeat atmosphere, and the variety of weekly activities available.
• Specific commendations are given to the staff for being caring, in tune with the residents' needs, and always ready to help. The activity director is specifically mentioned for bringing joy and entertainment to the residents.
• Some reviewers express gratitude for the care provided to their loved ones, noting that the staff acts as a second family and has been supportive through difficult times, including the grieving process.

Critical Review:

• One review shares a negative experience regarding the facility's handling of Medicaid patients. Despite initial assurances, the facility reportedly refused to accept Medicaid after a resident had been paying full price for over three years, leading to the difficult decision to move the resident during the winter holiday season. The review criticizes the facility's communication and perceived lack of compassion in this matter.

General Feedback:

• Overall, Windsor Manor receives a lot of praise for its staff, cleanliness, and the care provided to residents. The majority of reviews are positive, with many recommending the facility to others.
• However, potential residents and their families are advised to ensure any financial arrangements, especially concerning Medicaid, are clearly documented to avoid possible future misunderstandings.