Windber Woods Senior Living & Rehabilitation Center

Positive Reviews:

• Many families have experienced exceptional care for their loved ones, highlighting the attentive and compassionate staff, especially during difficult times such as the COVID-19 pandemic.
• Residents seem to be very happy with the care received, mentioning that the staff are very nice and treat them well.
• The therapy department received high praise for helping residents regain mobility and improve their health significantly.
• Communication with families is consistently good, with regular updates on residents' conditions and any changes in medication.
• The facility has been described as clean, with a friendly environment and a professional, caring staff.
• Some reviewers specifically praised the physical therapy staff for their exceptional work and dedication.

Negative Reviews:

• There are concerns about the facility's attention to residents with more challenging behaviors, with one review mentioning neglect leading to physical sores and disorientation.
• Management and ownership have been criticized for not adequately addressing complaints, including issues related to staff behavior.
• A few reviews expressed dissatisfaction with the level of care provided, comparing it unfavorably to other facilities.

General Feedback:

• Many families expressed gratitude for the care their loved ones received, often during their final days, highlighting the staff's kindness and professionalism.
• The facility has undergone positive changes, with improvements noted since it was COBH, including a brighter environment and excellent therapy services.
• Local residents appreciate having such a facility close to home, noting the helpful and encouraging physical therapy department.
• Employees feel respected and valued, with upper management responsive to their needs and showing appreciation for their work.