Richland Healthcare And Rehabilitation Center

Negative Reviews:

• Several reviewers express strong dissatisfaction with the facility, citing poor communication, lack of respect, and inadequate care.
• Complaints include difficulty in contacting staff, unresponsive and rude reception, and overall poor customer service.
• Specific issues mentioned include severe delays in communication, bed sores, pneumonia, and unsanitary conditions such as ants in rooms.
• Some reviewers advise against admitting loved ones to this facility based on their experiences.

Positive Reviews:

• A few reviewers acknowledge good experiences, mentioning clean facilities, polite and encouraging staff, and attentive care.
• Some family members of residents appreciate the staff's friendliness and efforts to make their loved ones comfortable.
• One reviewer notes the facility was a necessary option during a difficult time, despite recognizing systemic issues in healthcare staffing.

Mixed Reviews:

• One review updates a previous one-star rating to acknowledge that patient care was not the issue, but rather the discomfort of the rooms for patients and their families.
• Another review appreciates the staff's friendliness but criticizes the check-in process as cumbersome, especially for shorter individuals.

General Observations:

• The facility receives a range of reviews, from very negative to positive, indicating varied experiences among residents and their families.
• Common themes in negative reviews include concerns over care quality, staff responsiveness, and facility cleanliness.
• Positive feedback often highlights staff friendliness and efforts to provide good care within systemic limitations.