Winchester Terrace

The reviews for this facility are mixed, with several concerns raised about the quality of care and staff behavior. Some reviewers have reported neglectful treatment towards their loved ones, including unresponsive nursing staff, lost personal items, and inadequate medical and personal care. There have been instances where residents were left unattended for extended periods, and complaints about the facility's cleanliness and maintenance were also mentioned.

On the other hand, there are positive comments about certain aspects of the facility. Some reviewers have praised the physical therapy staff and noted that some staff members, including nurses, STNAs, therapists, food service, maintenance, administrators, and doctors, do an incredible job under challenging circumstances. A few reviews highlighted the compassionate and exceptional staff who treat residents like family, and the therapy department was described as top-notch.

However, the negative reviews significantly focus on issues such as unprofessional behavior, lack of responsiveness to concerns, and overall neglect. Some family members have expressed regret in choosing this facility for their loved ones, describing their experiences as distressing and disappointing. There were also complaints about the leadership team being unprofessional and uneducated, with a lack of follow-up on raised concerns.

In summary, while there are some positive remarks about the care and staff at this facility, the majority of the reviews raise serious concerns about neglect, unprofessionalism, and the quality of care provided. Prospective residents and their families are advised to conduct thorough research and consider all feedback before making a decision.