Willow Ridge Rehabilitation And Living Center

Positive Reviews:

• Staff are described as friendly, helpful, attentive, and genuinely caring about their residents.
• Facilities are noted to be clean, and the environment is professional.
• Some reviewers highlighted specific staff members for their kindness and helpfulness, especially in stressful situations.
• Several reviews praised the care and dedication of the staff in the memory care area, noting that they go above and beyond.
• One reviewer, who worked as an agency nurse, commended the well-run, family-oriented atmosphere and spacious rooms.
• Rehabilitation services received compliments for the quality of therapy and care.
• Some family members noted that their loved ones are happy and well-cared for, which is their top priority.
• Willow Ridge received praise for its caring providers across various roles, with a note on the positive changes brought by new management and staff.

Negative Reviews:

• Several reviews reported neglect, including instances of residents not being attended to promptly and adequately.
• Communication issues were a common complaint, with reports of unanswered phone calls and messages not being relayed.
• Some reviewers expressed dissatisfaction with the facility's condition, describing it as outdated.
• There were alarming reports of residents' belongings going missing and rooms not being clean to satisfactory standards.
• One review detailed a severe neglect case leading to a life-threatening situation and mentioned taking legal action.
• Concerns were raised about a bed bug infestation and a COVID outbreak, with complaints about the lack of communication and response from the administration.
• Administration was criticized for a perceived lack of accountability and responsiveness to residents' and families' needs.

Mixed Reviews:

• While some reviews praised the staff and care provided, others highlighted significant issues with neglect, cleanliness, and management.
• The quality of care and the environment seem to vary greatly between different areas of the facility and among individual staff members.