Willow Glen Health & Rehabilitation

Many reviews highlight the dedication and care provided by the staff at Willow Glen, with employees and family members praising the exceptional activities, attentive care, and the warm, welcoming atmosphere for residents. Staff members, including CNAs, nurses, and the activities department, are commended for going above and beyond in their roles, creating a positive environment for both residents and their families. The facility is noted for its cleanliness, organization, and the quality of its food, with several reviewers mentioning the excellent rehabilitation and physical therapy services offered.

However, some reviews express significant concerns regarding the facility's management of resident care, including instances of neglect, unprofessional behavior by staff, and inadequate communication. Complaints include delays in admission, lack of timely assistance for residents in need, and issues with personal hygiene care. There are also reports of unresponsive management and staff, with some reviewers advising against placing loved ones in the facility due to their experiences.

Despite these criticisms, there are numerous positive testimonials about the sense of community and family among staff and residents, with many employees expressing pride in their work and the care provided. The facility's efforts to create a festive and supportive atmosphere during holidays and special occasions are particularly appreciated. Overall, while there are areas for improvement, many reviewers recognize Willow Glen for its dedicated staff and the quality care they strive to provide.