📞 Call for pricing and availability: (800) 780-8101
Willow Crossing Health & Rehabilitation Center
3550 Central Ave, Columbus, IN 47203
For Pricing & Availability
(800) 780-8101To Reach a Resident
(812) 379-9669Estimated Pricing
Price Comparison
Willow Crossing Health & Rehabilitation Center Description
Willow Crossing Health & Rehabilitation Center is your premier choice for skilled nursing care and rehabilitation services in Columbus, Indiana. Each member of our staff works together in a highly collaborative environment to provide the best possible resident-centered care. Whether you are seeking long-term or short-term care, rest assured that you are in good hands at Willow Crossing Health & Rehabilitation Center.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Columbus
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Columbus
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Experiences:
- Many reviewers express gratitude for the caring and compassionate staff at Willow Crossing, highlighting their efforts to brighten residents' days.
- Several reviews praise the quality of the food served, with one resident stating it was some of the best they've ever had.
- The cleanliness and freshness of the facility, including a new Memory Care wing, are noted as positive aspects.
- Some residents and their families experienced significant improvements, allowing them to return home.
- One reviewer appreciated the facility's willingness to work with families and exceed expectations in care.
Negative Experiences:
- Concerns about mismanagement of medications and important medical appointments were raised, with some families feeling their questions were not honestly answered.
- One resident criticized the facility for inadequate cleanliness, poor food quality, and unnecessary room changes.
- Reports of neglect during second and third shifts, with allegations of staff not responding promptly to residents in need.
- Complaints about the facility prioritizing cosmetic updates over essential items like quality wheelchairs and beds.
- Some reviews mention a lack of proper communication and dissatisfaction with the overall management and care provided.
Mixed Feedback:
- While some reviews highlight the staff's dedication and the facility's cleanliness, others point out significant areas of concern, including neglect and mismanagement.
- The quality of food and the state of the facility received both praise and criticism, indicating varied experiences among residents and their families.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 3
Staffing rating: 1
Quality measure rating: 3
Long-term quality measure rating:
3
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: June 30, 1994
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 112
Total current residents: 93
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 2
Number of payment denials: 0
Number of fines: 0
Total cost of fines: $0
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-20 | 2023-04-07 | F | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2023-03-20 | 2023-04-07 | F | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2023-03-20 | 2023-04-07 | E | Construction Deficiencies | Meet other general requirements. |
| 2023-03-20 | 2023-04-07 | E | Egress Deficiencies | Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements. |
| 2023-03-20 | 2023-04-07 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2023-03-20 | 2023-04-07 | E | Egress Deficiencies | Install proper backup exit lighting. |
| 2023-03-20 | 2023-04-07 | E | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2023-03-20 | 2023-04-07 | E | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2023-03-20 | 2023-04-07 | E | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-03-20 | 2023-04-07 | E | Smoke Deficiencies | Properly provide smoke detection systems in areas open to corridors. |
| 2023-03-20 | 2023-04-07 | E | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-03-20 | 2023-04-07 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2023-03-20 | 2023-04-07 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2023-03-20 | 2023-04-07 | E | Miscellaneous Deficiencies | Have restrictions on the use of portable space heaters. |
| 2023-03-20 | 2023-04-07 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-04-12 | 2022-04-30 | E | Construction Deficiencies | Meet other general requirements. |
| 2022-04-12 | 2022-04-30 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2022-04-12 | 2022-04-30 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2022-04-12 | 2022-04-30 | E | Smoke Deficiencies | Construct fire resistant interior walls. |
| 2022-04-12 | 2022-04-30 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-04-12 | 2022-04-30 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2022-04-12 | 2022-04-30 | D | Services Deficiencies | Have an externally vented heating system. |
| 2022-04-12 | 2022-04-30 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2022-04-12 | 2022-04-30 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
| 2022-04-12 | 2022-04-30 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2022-04-12 | 2022-04-30 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2020-08-06 | 2020-08-17 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2020-08-06 | 2020-08-17 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2020-08-06 | 2020-08-17 | E | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2020-08-06 | 2020-08-17 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2020-08-06 | 2020-08-17 | C | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2020-08-06 | 2020-08-17 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2020-08-06 | 2020-08-17 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have a battery powered remote alarm panel in a location accessible by operating personnel. |
| 2020-08-06 | 2020-08-17 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2020-08-06 | 2020-08-17 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper fire barriers, ventilation and signs for the transfilling of oxygen. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-09-16 | 2022-10-13 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2022-09-16 | 2022-10-13 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-03-09 | 2023-03-24 | D | Resident Rights Deficiencies | Allow residents to self-administer drugs if determined clinically appropriate. |
| 2023-03-09 | 2023-03-24 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2023-03-09 | 2023-03-24 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-03-09 | 2023-03-24 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-03-09 | 2023-03-24 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-03-09 | 2023-03-24 | E | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2023-03-09 | 2023-03-24 | D | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2023-03-09 | 2023-03-24 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2023-03-09 | 2023-03-24 | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2023-03-09 | 2023-03-24 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2023-03-09 | 2023-03-24 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-03-09 | 2023-03-24 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-03-17 | 2022-04-01 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-03-17 | 2022-04-01 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-03-17 | 2022-04-01 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2022-03-17 | 2022-04-01 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2022-03-17 | 2022-04-01 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-03-17 | 2022-04-01 | E | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2021-03-16 | 2021-03-30 | D | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2020-03-06 | 2020-03-31 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-03-06 | 2020-03-31 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-03-06 | 2020-03-31 | E | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2020-03-06 | 2020-03-31 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2020-03-06 | 2020-03-31 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2020-03-06 | 2020-03-31 | D | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
What is in the Neighborhood
- The closest city is Columbus which is 2.7 miles away and has a population of 46,690 (mid sized town).
- The average income is $72,565, which is high compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 32
- Average Temperature: 56.0
- Day Breakdown: The area gets 176 days of rain, 23 days of snow and 165 days of sun
- Precipitation: 2.5 inches a year
- The average life expectancy in zip code is 78.27 years old, which is average compared to other zip codes.
- Air Quality: Good Days 174.0, Moderate Days 36.0, Unhealthy for Sensitive Groups Days 1.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Kroger
0.7 miles awayNatural Choices
1.5 miles awayMi Terra
1.7 miles awayAldi
2.0 miles awayWalmart Supercenter
2.5 miles awayNone Found
None Found
Banks
Horizon Bank
0.1 miles awayJackson County Bank
0.6 miles awayFirst Financial Bank
0.7 miles awayUnion Savings Bank
0.8 miles awayCentra Credit Union
0.9 miles awayHospitals
Columbus Behavioral Center
0.7 miles awayColumbus Regional Health
1.4 miles awayWakeman VA Clinic Building 1010
11.0 miles awayWakeman VA Clinic Building 1012
11.0 miles awayJohnson Memorial Hospital
18.9 miles awayPharmacies
Kroger Pharmacy
0.7 miles awayCVS Pharmacy
1.3 miles awayWalgreens
1.4 miles awayCVS
22.0 miles awayDentists
Aspen Dental
2.3 miles awayParks
Blackwell Park
0.2 miles awayMead Village Park
0.4 miles awayPauline Crump Nature Preserve
0.8 miles awayLincoln Park
1.1 miles awayDonner Park
1.4 miles awayPlaces of Worship
Italian Prisoner of War Chapel
12.9 miles awayShopping
Fair Oaks Mall
0.9 miles awayIndiana Premium Outlets
5.6 miles awayShoppes at Seymour
19.3 miles awayState Street Plaza Shopping Complex
21.6 miles awayCulture
Johnson Center for The Arts
18.2 miles awayAmphitheatre
22.0 miles awayPark Theatre Civic Center
22.0 miles awayVernon Outdoor Statge
23.7 miles awayRestaurants
Arni's
0.9 miles awayAmazing Joe's Grill
0.9 miles awayRiviera Maya
1.0 miles awayTasty Express
1.0 miles awayApplebee's
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