📞 Call for pricing and availability: (800) 780-8101
West Side House Ltc Facility
35 Fruit Street, Worcester, MA 01609
For Pricing & Availability
(800) 780-8101To Reach a Resident
(508) 752-6763Estimated Pricing
Price Comparison
West Side House Ltc Facility Description
Whether due to an accident, sports injury, stroke, tumor, or one of countless other causes, chances are you, or someone you know, has been affected by a brain injury. West Side House is here to help provide families and caregivers with resources and support.
West Side House offers comprehensive services addressing neurobehavioral complications and rehabilitation needs, including specialized medical, nursing care. We have the services and dedication to make the difference. Our goal is to ensure each individual receives the care that best meets his or her unique challenges. Our person-centered approach provides support for individuals and other family members through education and training
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Worcester
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Reviews:
- A very welcoming place with professional and kind staff.
- Wonderful and caring staff, highly recommended.
- Great resident population, making work enjoyable.
- Family-owned with many years of service to veterans and a unique Brain Injury program.
- Staff and administration are kind and compassionate, making the facility feel welcoming despite its age.
- Great facility with staff taking pride in their work.
- Family-oriented workplace with great staff appreciation.
- Highly recommended facility in Worcester with kind and caring nurses and CNAs.
- Staff are friendly, hardworking, and genuinely care about the residents.
- Renovations and updates have been made to the building, with long-term staff deeply caring for residents.
- Staff strive to make each resident's experience positive.
Negative Reviews:
- One review dismisses the place as a joke without further details.
- Complaints about cleanliness, understaffing, and poor food quality.
- Allegations of neglect leading to severe health consequences and even death.
- Claims of mismanagement, lack of proper rehabilitation facilities, and unresponsive administration.
- Some staff reportedly faced unjust termination or had to choose between job and family.
- Issues with the building being old and in need of renovation.
- Complaints about the lack of activities and proper care for residents.
Mixed Reviews:
- Some reviewers found the staff amazing and loved working there, while others had negative experiences with management and care standards.
- While some praise the facility for its caring staff and renovated areas, others criticize it for neglect and poor conditions.
Reviews
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Health
Services
Activities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 2
Staffing rating: 5
Quality measure rating: 2
Long-term quality measure rating:
2
Nursing Home Overview
Participation
date: July 1, 1990
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 91
Total current residents: 48
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $24578
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-02-10 | 2022-03-25 | F | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2022-02-10 | 2022-03-25 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2022-02-10 | 2022-03-25 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2022-02-10 | 2022-03-25 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. |
| 2022-02-10 | 2022-03-25 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-09-12 | 2019-10-11 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for sheltering. |
| 2019-09-12 | 2019-10-11 | F | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2019-09-12 | 2019-10-11 | F | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2019-09-12 | 2019-10-11 | F | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2019-09-12 | 2019-10-11 | F | Emergency Preparedness Deficiencies | Establish methods for sharing information. |
| 2019-09-12 | 2019-10-11 | F | Emergency Preparedness Deficiencies | Provide a means of sharing information on occupancy/needs. |
| 2019-09-12 | 2019-10-11 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
| 2019-09-12 | 2019-10-11 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-02-02 | 2022-03-23 | B | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2022-02-02 | 2022-03-23 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2022-02-02 | 2022-03-23 | C | Resident Rights Deficiencies | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. |
| 2022-02-02 | 2022-03-23 | B | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2022-02-02 | 2022-03-23 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident when there is a significant change in condition |
| 2022-02-02 | 2022-03-23 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2022-02-02 | 2022-03-23 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-02-02 | 2022-03-23 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-02-02 | 2022-03-23 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-02-02 | 2022-03-23 | F | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2022-02-02 | 2022-03-23 | C | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. |
| 2022-02-02 | 2022-03-23 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2022-02-02 | 2022-03-23 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-02-02 | 2022-03-23 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-02-02 | 2022-03-23 | F | Environmental Deficiencies | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. |
| 2022-02-02 | 2022-03-23 | D | Environmental Deficiencies | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| 2021-03-24 | 2021-06-15 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-03-24 | 2021-05-06 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2021-03-24 | 2021-06-15 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2021-03-24 | 2021-05-06 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2021-03-24 | 2021-06-22 | F | Nutrition and Dietary Deficiencies | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. |
| 2021-03-24 | 2021-06-15 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-03-24 | 2021-05-06 | D | Environmental Deficiencies | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| 2021-02-11 | 2021-02-23 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-02-11 | 2021-01-25 | F | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2019-07-22 | 2019-08-29 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2019-07-22 | 2019-08-29 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-07-22 | 2019-08-29 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-07-22 | 2019-08-29 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-07-22 | 2019-08-29 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2018-05-08 | $39,264 |
| 2018-12-31 | $24,605 |
| 2019-06-26 | $6,971 |
| 2019-12-20 | $10,000 |
| 2021-03-24 | $18,078 |
| 2021-03-24 | $17,705 |
| 2022-02-02 | $10,000 |
| 2022-02-02 | $6,500 |
What is in the Neighborhood
- The closest city is Worcester which is 0.5 miles away and has a population of 184,815 (small city).
- The average income is $88,588, which is very high compared to other zip codes.
- Weather
- High Temperature: 76
- Low Temperature: 29
- Average Temperature: 51.7
- Day Breakdown: The area gets 135 days of rain, 42 days of snow and 186 days of sun
- Precipitation: 2.0 inches a year
- The median age is 34.9 years old, average compared to other cities.
- 5.09% of the population are Veterans which is a average percentage of Veterans compared to other cities.
- 19.97% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 7% Asian, 12% Black or African-American, 18% Hispanic or Latino, and 60% White.
- The crime rate is 4.65 per 100 people which is high compared to other cities.
- Violent Crime: 1.44 incidents per 100 people
- Property Crime: 2.36 incidents per 100 people
- Drug-Related Crime: 0.12 incidents per 100 people
- The average life expectancy in zip code is 79.74 years old, which is high compared to other zip codes.
- Air Quality: Good Days 149.0, Moderate Days 33.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Price Chopper
0.3 miles awayEd Hyder's Mediterranean Marketplace
0.4 miles awayLiving Earth
0.6 miles awayBig Y
1.0 miles awayPrice Rite
1.3 miles awayTransportation
Worcester
0.9 miles awayBus Stations
PVTA B79 - Union Station
0.9 miles away30 The Trolley Stop
1.1 miles away30
1.2 miles away8/30/31 Gold Star Blvd/Chadwick St
1.3 miles awayMain St. + Crystal St.
1.3 miles awayBanks
Bank of America
0.4 miles awayCommerce Bank
0.5 miles awayTD Bank
0.5 miles awayUnited Bank
0.6 miles awayBay State Savings Bank
0.6 miles awayHospitals
Family Health Center of Worcester
0.5 miles awaySaint Vincent Hospital at Worcester Medical Center
0.7 miles awayUMass Memorial Medical Center - Memorial Campus
0.9 miles awayAdcare Hospital
1.0 miles awayFairlawn Rehabilitation Hospital
1.3 miles awayPharmacies
CVS Pharmacy
0.6 miles awayWalgreens
0.7 miles awayCVS
2.3 miles awayRite Aid
5.3 miles awayDentists
Worcester Pediatric Dental Group
0.3 miles awayLakeside Family Dental
3.0 miles awayDr. William Dennis
5.4 miles awayWellness Dental LLC
13.7 miles awayPaquette Family Dental
15.5 miles awayParks
Lincoln Estate-Elm Park Historic District
0.1 miles awayBecker Field
0.2 miles awayElm Street Historic District
0.2 miles awayElm Park
0.2 miles awayJohn and Frannie Herron Park
0.3 miles awayPlaces of Worship
Emmanuel Baptist Church
0.7 miles awaySaint Johns Catholic Church
0.9 miles awayOakdale Methodist Church
8.5 miles awayChrist Church
21.8 miles awayFaith United Parish
21.9 miles awayShopping
Tatnuck Mall
2.3 miles awayAuburn Mall
4.5 miles awayThe Shoppes at Blackstone Valley
4.8 miles awaySolomon Pond Mall
11.7 miles awaySturbridge Plaza
17.7 miles awayCulture
Mechanics Hall
0.5 miles awayPalladium
0.5 miles awayE M Loews Center for the Performing Arts
0.5 miles awayWorcester Memorial Auditorium
0.6 miles awayFranklin Square Salon Gallery
0.6 miles awayRestaurants
Sahara
0.3 miles awayTech Pizza
0.3 miles awayBoynton Restaurant & Spirits
0.3 miles awayThe Boynton
0.3 miles awayThe Sole Proprietor
0.3 miles awayGet exact pricing & check availability
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