Wellington Place At Whiting

Positive Reviews:

• Wellington Place at Whiting is praised for its attentive and caring staff, who are described as treating residents like family.
• Several reviewers highlighted the seamless transition for their loved ones into the facility, thanks to the helpful and informative staff.
• The facility offers a variety of activities and entertainment, ensuring residents are engaged and happy.
• Wellington Place is commended for its excellent communication with families, especially during critical times such as transitioning to Hospice care.
• The environment is described as homey, cozy, and inviting, with a well-maintained and clean facility.
• Staff retention is noted as high, indicating a positive work environment and consistent care for residents.
• Personal preferences for residents are accommodated, including dressing, bathing, activities, bed time, and meals.
• The facility is recognized for keeping residents safe during the COVID-19 pandemic.

Negative Reviews:

• Some reviewers experienced poor communication, noting unreturned phone calls and emails during the admissions process.
• Concerns were raised about the facility's responsiveness and customer service, particularly during the assessment and admissions phase.
• One review mentioned the facility's bathrooms not being fully handicap accessible, with high shower edges and insufficient grab bars.

Overall:

Wellington Place at Whiting receives high praise for its caring staff, engaging activities, and the quality of care provided to residents. The facility is described as a comfortable and inviting home for its residents. However, some reviewers have raised concerns about communication and accessibility issues. Despite these concerns, many families express deep gratitude for the care their loved ones receive, often referring to the staff as extended family.