Waterville Residential Care Center

Positive Reviews:

• Many reviewers praise the facility for its caring and attentive staff, highlighting the warmth and love with which residents are treated, making it feel like home.
• Specific mentions of the physical therapy department being wonderful, with care tailored to the specific needs and goals of the patient.
• Several reviews express gratitude towards the staff for their exceptional care and compassion, describing them as "angels on earth."
• Some reviewers love the facility, mentioning that the staff and residents make everyone feel part of the family.

Negative Reviews:

• Several complaints about the facility's failure to accommodate residents with disabilities, specifically mentioning a lack of services for the Deaf, such as ASL interpreters, and accusing the facility of violating the ADA.
• Multiple reports of neglect, including long wait times for assistance, dehydration leading to hospitalization, and overall poor care leading to negative health outcomes.
• Some reviewers express frustration with the facility's communication policies, particularly around contacting residents or being informed about residents' conditions.
• Complaints about the facility's response to requests for basic needs, like water refills, being slow and inadequate.
• There are mentions of staff being rude and appearing annoyed when asked to help, with reports of nurses neglecting patients and spending time socializing instead of responding to call bells.
• One review mentions the intention to submit evidence for charges against the staff and facilities due to the horrible care received.

Mixed Reviews:

• Some reviews acknowledge that the care is generally good but highlight the need for constant follow-up to ensure great care, mentioning that the staff are mostly pleasant.
• Concerns are raised about the accessibility of communication for the elderly, specifically the difficulty of using cell phones and the lack of landline access.