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Waterman Canyon Post Acute

1850 N. Waterman Ave., San Bernardino, CA 92404

Nursing Home
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(800) 780-8101
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Pricing About Videos Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(909) 882-1215

Estimated Pricing

Studio
Estimated $6,050

Price Comparison

  • Average City Price: $6,252
  • Average State Price: $7,474
  • Average National Price: $7,508

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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in San Bernardino

    Community Reviews

    6.6
    Waterman Canyon Post Acute
    Based on My Caring Plan's proprietary scoring, including 49 reviews across the web

    Ranking

  • Ranking in City: 7 out of 13 communities in San Bernardino
  • Ranking in State: 2676 out of 3259 communities in CA

    • Facility and Grounds B

    Care B

    Staff B

    Cleanliness B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Several reviewers express extreme dissatisfaction, citing neglect, unprofessional staff, and unsafe conditions. Complaints include ignored call lights, patients wandering unsupervised, and a lack of basic care.
    • Some reviewers describe the facility as "shady" and "horrible," with instances of patient abandonment and inadequate response to medical needs.
    • Concerns about cleanliness, organization, and the overall environment being unwelcoming and unsafe are mentioned, including issues with the neighborhood and facility security.
    • Communication with staff is described as difficult, with rude reception and unhelpful management. There are also reports of insurance fraud and improper patient care.

    Positive Reviews:

    • A few reviewers had positive experiences, thanking specific staff members for their care, kindness, and professionalism. Notable mentions include Chasity, Tau Milford, and CNA Swana for going above and beyond in their roles.
    • Positive aspects highlighted include clean facilities, good food, attentive LVNs, and engaging activities. Some patients felt well cared for and appreciated the efforts of certain staff members.
    • Gratitude is expressed towards staff members who provided exceptional support, including personal assistance and emotional support during difficult times.

    Mixed Reviews:

    • While some reviewers acknowledge the hard work of certain employees and the challenges posed by the COVID-19 pandemic, concerns about overall patient care and facility management persist.
    • There are mentions of both respectful and disrespectful interactions with staff, indicating inconsistency in the quality of care and communication.

    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others

    Waterman Canyon Post Acute Videos

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    Health

    IV Therapy

    Blood Glucose Monitoring

    Specialized Care

    Toileting

    Skilled Nursing Services

    Specialized Wound Care

    Services

    Activities of Daily Living

    Caregiver

    Activities

    Exercise

    Daily Activities

    Activities Program

    Special Events

    Dining

    Registered Dietitian

    Enteral Feeding Program

    Transportation

    Transportation to Appointments

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 3
    Quality measure rating: 4
    Long-term quality measure rating: 5
    Short-term quality measure rating: 2

    Nursing Home Overview

    Participation date: Jan. 1, 1971
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 166
    Total current residents: 158
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 26
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $650

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-12 2023-07-01 D Emergency Preparedness Deficiencies Provide a means of sharing information on occupancy/needs.
    2023-06-12 2023-07-01 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2023-06-12 2023-07-01 D Construction Deficiencies Use approved construction type or materials.
    2023-06-12 2023-07-01 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2023-06-12 2023-07-01 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2023-06-12 2023-07-01 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2021-06-08 2021-07-08 D Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2021-06-08 2021-07-08 D Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2021-06-08 2021-07-08 D Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2021-06-08 2021-07-08 D Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2021-06-08 2021-07-08 D Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2021-06-08 2021-07-08 D Emergency Preparedness Deficiencies Provide a means of sharing information on occupancy/needs.
    2021-06-08 2021-07-08 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2021-06-08 2021-07-08 D Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2021-06-08 2021-07-08 C Egress Deficiencies Have properly located and lighted "Exit" signs.
    2021-06-08 2021-07-08 D Smoke Deficiencies Provide properly protected cooking facilities.
    2021-06-08 2021-07-08 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2021-06-08 2021-07-08 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2021-06-08 2021-07-08 D Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.
    2019-05-31 2019-06-20 E Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2019-05-31 2019-06-20 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2019-05-31 2019-06-20 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-05-31 2019-06-20 D Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-21 2023-06-29 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-06-05 2023-06-16 E Resident Rights Deficiencies Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    2023-04-27 2023-05-09 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-01-23 2023-02-06 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-12-21 2023-01-21 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-10-26 2022-11-07 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-06-09 2023-06-30 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2023-06-09 2023-06-30 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2023-06-09 2023-06-30 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2023-06-09 2023-06-30 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-06-09 2023-06-30 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-06-09 2023-06-30 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2023-06-09 2023-06-30 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2023-06-09 2023-06-30 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2023-06-09 2023-06-30 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2023-06-09 2023-06-30 D Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2023-06-09 2023-06-30 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2023-06-09 2023-06-30 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2023-06-09 2023-06-30 D Administration Deficiencies Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    2023-06-09 2023-06-30 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-06-09 2023-06-30 E Environmental Deficiencies Keep all essential equipment working safely.
    2023-06-09 2023-06-30 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2023-06-09 2023-06-30 E Environmental Deficiencies Make sure that a working call system is available in each resident's bathroom and bathing area.
    2023-06-09 2023-06-30 D Environmental Deficiencies Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    2022-06-21 2022-07-12 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-05-19 2022-06-01 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-03-24 2022-03-29 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-02-14 2022-02-28 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-01-12 2022-01-31 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2021-12-22 2022-01-10 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-12-13 2022-01-03 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-12-13 2022-01-03 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-11-30 2021-12-14 D Resident Assessment and Care Planning Deficiencies PASARR screening for Mental disorders or Intellectual Disabilities
    2021-11-09 2021-11-29 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-09-28 2021-10-18 D Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2021-05-24 2021-06-18 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2021-05-24 2021-06-18 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-05-24 2021-06-18 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-05-24 2021-06-18 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2021-05-24 2021-06-18 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2021-05-24 2021-06-18 E Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2021-05-24 2021-06-18 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-05-24 2021-06-18 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-05-24 2021-06-18 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-05-24 2021-06-18 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2021-07-15 2021-08-12 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-05-12 2021-06-01 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-03-25 2021-04-27 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-03-16 2021-03-31 D Resident Rights Deficiencies Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    2020-12-15 2021-01-13 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2020-08-22 2020-09-03 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2020-08-21 2020-09-09 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-08-19 2020-09-09 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2020-08-17 2020-09-02 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2019-03-08 2019-04-04 D Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2019-03-08 2019-04-04 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-03-08 2019-04-04 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2019-03-08 2019-04-04 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2019-03-08 2019-04-04 D Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2019-03-08 2019-04-04 E Nutrition and Dietary Deficiencies Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    2019-03-08 2019-04-04 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-03-08 2019-04-04 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-03-08 2019-04-04 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Fines

    Fine Date Fine Amount
    2021-08-30 $650

    What is in the Neighborhood

    General Area Overview
    • The closest city is San Bernardino which is 1.7 miles away and has a population of 216,108 (small city).
    • The average income is $41,677, which is very low compared to other zip codes.
    • Weather
      • High Temperature: 87
      • Low Temperature: 50
      • Average Temperature: 67.9
      • Day Breakdown: The area gets 42 days of rain and 322 days of sun
      • Precipitation: 0.4 inches a year

    Demographic Overview
    • The median age is 28.5 years old, very low compared to other cities.
    • 3.58% of the population are Veterans which is a low percentage of Veterans compared to other cities.
    • 25.51% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
    • The population is 1% American Indian and Alaska Native, 4% Asian, 11% Black or African-American, 43% Hispanic or Latino, and 39% White.

    Health and Safety Overview
    • The average life expectancy in zip code is 78.17 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 27.0, Moderate Days 121.0, Unhealthy for Sensitive Groups Days 41.0, Unhealthy Days 20.0, Very Unhealthy Days 2.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Hiep Thanh
    1.2 miles away
    Walmart Neighborhood Market
    2.1 miles away
    Mother's Nutritional Center
    2.2 miles away
    La Esperanza Ranch Market
    2.5 miles away
    El Super
    2.5 miles away

    Transportation

    San Bernardino Transit Center
    2.4 miles away

    None Found

    Banks

    Wells Fargo
    2.0 miles away
    Bank of America
    2.0 miles away
    Chase
    2.0 miles away
    Arrowhead Credit Union
    4.9 miles away
    Arrowhead Community Credit Union
    6.2 miles away

    Hospitals

    Saint Bernardine Medical Center
    0.2 miles away
    Community Hospital of San Bernardino
    2.2 miles away
    Ballard Rehabilitation Hospital
    2.6 miles away
    Patton State Hospital
    3.1 miles away
    VA Loma Linda Ambulatory Care Center
    5.3 miles away

    Pharmacies

    Walgreens
    2.1 miles away
    Don's Drugs - Good Neighbor Pharmacy
    2.5 miles away
    CVS Pharmacy
    4.1 miles away
    Outpatient Pharmacy
    5.8 miles away
    Rite Aid
    8.8 miles away

    Dentists

    Loma Linda Univ Dentistry & Orthodontics
    4.7 miles away
    Pure Gold
    7.5 miles away
    Luna Family Dental
    7.8 miles away
    Sierra Pkwy Dental Care
    8.9 miles away
    Sierra Foothill Dentistry
    9.1 miles away

    Parks

    Perris Hill Park
    0.4 miles away
    Horine Park
    1.1 miles away
    Bryce E. Hanes Park and Jon Cole Skate Park
    1.3 miles away
    Secombe Lake State Urban Recreation Area
    1.4 miles away
    Palm Field
    1.4 miles away

    None Found

    Shopping

    Carousel Mall
    2.0 miles away
    Inland Center
    3.2 miles away
    Moreno Valley Mall
    13.2 miles away
    Palm Plaza Moreno Valley
    13.5 miles away
    Victoria Gardens
    14.3 miles away

    Culture

    Sturges Center For The Fine Arts
    1.5 miles away
    Fox Theater
    1.9 miles away
    Greek Theatre
    3.6 miles away
    Community Playhouse
    6.4 miles away
    Redlands Footlighters Theatre
    6.8 miles away

    Restaurants

    Alfredo's
    0.9 miles away
    Hiep Thanh Cafe
    1.2 miles away
    Flame Broiler
    1.6 miles away
    Waba Grill
    2.0 miles away
    Gringos Mariscos & Wings
    2.0 miles away

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    Google map of Waterman Canyon Post Acute

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