Villas Of Holly Brook Shelbyville

Positive Reviews:

• Many reviewers express great satisfaction with Villas of Hollybrook Shelbyville, highlighting the clean environment, well-staffed facilities, good food, and caring attitude.
• Residents and their families appreciate the pet-friendly policy and the sense of safety and care provided.
• The community is described as beautiful, with friendly residents and a variety of activities and events that engage both residents and the local community.
• Staff members are frequently mentioned for their friendliness, professionalism, and compassion.
• The facility is praised for its efforts to keep residents safe during the pandemic, with good COVID protocols in place.
• Some reviewers note the facility's ability to make residents feel at home, with updated apartments, efficient amenities, and a welcoming atmosphere.

Negative Reviews:

• One reviewer reports a serious privacy violation involving an employee and a resident, raising concerns about respect and dignity.
• There are complaints about the facility's management and some staff members, with claims of indifference, poor communication, and inadequate training.
• Concerns are raised about the facility's cleanliness and the quality of care, particularly for residents with specific health needs.
• Financial issues are mentioned, including a significant rent increase that made it unaffordable for some residents.

Mixed Reviews:

• While many reviews are overwhelmingly positive, praising the facility for its care, environment, and community engagement, there are significant concerns about management, staff behavior, and cleanliness in some cases.
• The facility is encouraged to address these issues to ensure all residents receive the high-quality care and respect they deserve.