Village At Cook Springs

Negative Reviews:

• Facility accused of not regularly bathing residents or changing sheets, with a resident smelling strongly upon departure.
• Reports of high resident mortality rates and disrespectful treatment of employees by management.
• Allegations of falsified records and unresponsive corporate management following complaints about resident care.
• Claims of inadequate dementia care education among staff, with concerns about medication management and trustworthiness of administrative staff.
• Rehabilitation services criticized for poor patient care, including untimely medication administration, lack of cleanliness, and rude staff behavior.
• Facility described as unclean, with staff frequently distracted by personal phones and unhelpful in engaging residents in activities.

Positive Reviews:

• Some residents and visitors report satisfaction with staff and facilities, noting a good atmosphere and caring staff.
• Particular praise for the facility's handling of unique needs for a resident with early onset Alzheimer's, providing a balance of support and independence.
• Independent living services for a resident's mother received positive feedback for helpful and nice employees.
• General approval of the facility as a retirement home, with specific commendation for its efforts in caring for the elderly.

Mixed Reviews:

• Some visitors had positive personal interactions with staff, while others experienced neglect and a lack of care for their loved ones.
• Facility's response to special care needs, such as dementia, received both criticism for lack of qualification and appreciation for effort.