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Villa Mesa Care Center

867 E. 11Th Street, Upland, CA 91786

Nursing Home
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(800) 780-8101
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Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(909) 985-1981

Estimated Pricing

Studio
Estimated $6,555

Price Comparison

  • Average City Price: $7,044
  • Average State Price: $7,474
  • Average National Price: $7,508

    • Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Upland

    Community Reviews

    5.4
    Villa Mesa Care Center
    Based on My Caring Plan's proprietary scoring, including 31 reviews across the web

    Ranking

  • Ranking in City: 10 out of 10 communities in Upland
  • Ranking in State: 3070 out of 3259 communities in CA

    • Facility and Grounds B

    Care D

    Staff C

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Many reviewers express dissatisfaction with the facility, citing understaffing, lack of compassion, and failure to adhere to COVID-19 guidelines.
    • Concerns about the facility being more focused on profit than patient care, with accusations of insurance exploitation.
    • Reports of poor cleanliness, neglect, and unresponsiveness from the staff. Some reviewers mention specific incidents of neglect, such as patients not being fed or medicated properly.
    • Complaints about the facility's security and safety, with mentions of homeless people encircling the location and patients experiencing falls and injuries.
    • Several reviewers mention experiencing or witnessing discriminatory behavior and rudeness from the staff.
    • Some reviews suggest that the facility does not provide adequate care for bedridden patients, failing to change their positions regularly to prevent bed sores.
    • Issues with the facility's environment, including complaints about it being too hot inside during a heatwave.
    • Accusations of theft and loss of personal belongings.

    Positive Reviews:

    • A few reviewers report satisfaction with the care provided, mentioning clean facilities, friendly and helpful staff, and good care for their loved ones.
    • Positive mentions of the staff going above and beyond in their duties, with specific staff members being praised for their dedication.
    • Some reviewers felt that the facility was a nice place with attentive staff and good vibes among staff and residents.

    Overall:

    The majority of reviews for this facility are negative, with serious concerns raised about patient care, staff behavior, and facility management. However, there are a few positive reviews that highlight satisfactory experiences. Prospective clients are advised to consider these mixed reviews carefully.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 2
    Quality measure rating: 4
    Long-term quality measure rating: 5
    Short-term quality measure rating: 3

    Nursing Home Overview

    Participation date: June 1, 1972
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 99
    Total current residents: 96
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 10
    Number of substantiated complaints: 16
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $38430

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-03-28 2023-04-24 E Construction Deficiencies Use approved construction type or materials.
    2021-12-08 2022-01-24 D Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2021-12-08 2022-01-24 D Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2021-12-08 2022-01-24 D Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2021-12-08 2022-01-24 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2021-12-08 2022-01-24 D Construction Deficiencies Use approved construction type or materials.
    2021-12-08 2022-01-24 D Egress Deficiencies Have properly located and lighted "Exit" signs.
    2021-12-08 2022-01-24 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2021-12-08 2022-01-24 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2021-12-08 2022-01-24 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2021-12-08 2022-01-24 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
    2019-11-05 2019-12-23 D Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2019-11-05 2019-12-23 D Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2019-11-05 2019-12-23 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2019-11-05 2019-12-23 D Construction Deficiencies Use approved construction type or materials.
    2019-11-05 2019-12-23 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2019-11-05 2019-12-23 D Smoke Deficiencies Follow proper procedures when the fire alarm was out of service for more than 4 hours.
    2019-11-05 2019-12-23 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-11-05 2019-12-23 D Smoke Deficiencies Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
    2019-11-05 2019-12-23 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-11-05 2019-12-23 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-01-10 2019-02-01 E Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2019-01-10 2019-02-01 D Smoke Deficiencies Provide properly protected cooking facilities.
    2019-01-10 2019-02-01 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-01-10 2019-02-01 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-01-10 2019-02-01 E Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2019-01-10 2019-02-01 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2019-01-10 2019-02-01 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2019-01-10 2019-02-01 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-06-22 2023-07-03 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2023-06-21 2023-07-03 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-03-28 2023-04-11 E Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2023-03-15 2023-03-27 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2022-12-14 2023-01-04 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-10-20 2022-11-09 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-08-25 2022-09-30 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-11-19 2022-01-12 D Resident Rights Deficiencies Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    2021-11-19 2022-01-12 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-11-19 2022-01-12 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2021-11-19 2022-01-12 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2021-11-19 2022-01-12 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2021-11-19 2022-01-12 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2021-11-19 2022-01-12 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-11-19 2022-01-12 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-06-07 2022-07-14 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-06-02 2022-07-13 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from the wrongful use of the resident's belongings or money.
    2021-11-15 2021-12-15 D Resident Rights Deficiencies Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    2021-10-22 2021-11-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2021-10-21 2021-11-10 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-10-06 2021-11-02 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-10-05 2021-10-25 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-09-29 2021-10-22 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-09-07 2021-10-05 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2021-08-11 2021-09-07 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-10-31 2019-11-20 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2019-10-31 2019-11-20 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-10-31 2019-11-20 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-10-31 2019-11-20 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-10-31 2019-11-20 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-10-31 2019-11-20 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-06-08 2021-08-11 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-05-13 2021-06-01 D Resident Rights Deficiencies Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    2021-04-26 2021-05-21 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-04-26 2021-05-21 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-02-22 2021-03-09 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-10-19 2020-11-05 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-10-14 2020-11-23 L Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2020-10-14 2020-11-23 K Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2018-11-02 2018-11-21 E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2018-11-02 2018-11-21 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2018-11-02 2018-11-21 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2018-11-02 2018-11-21 D Resident Assessment and Care Planning Deficiencies Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    2018-11-02 2018-11-21 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2018-11-02 2018-11-21 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-11-02 2018-11-21 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2018-11-02 2018-11-21 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-11-02 2018-11-21 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-11-02 2018-11-21 E Nursing and Physician Services Deficiencies Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    2018-11-02 2018-11-21 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2018-11-02 2018-11-21 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-11-02 2018-11-21 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2018-11-02 2018-11-21 E Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2020-10-14 $38,430

    What is in the Neighborhood

    General Area Overview
    • The closest city is Upland which is 0.7 miles away and has a population of 76,443 (large town).
    • The average income is $58,397, which is average compared to other zip codes.
    • Weather
      • High Temperature: 87
      • Low Temperature: 59
      • Average Temperature: 72.5
      • Day Breakdown: The area gets 44 days of rain and 320 days of sun
      • Precipitation: 0.4 inches a year

    Demographic Overview
    • The median age is 39.7 years old, very high compared to other cities.
    • 3.79% of the population are Veterans which is a low percentage of Veterans compared to other cities.
    • 21.65% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
    • The population is 1% American Indian and Alaska Native, 9% Asian, 6% Black or African-American, 32% Hispanic or Latino, and 49% White.

    Health and Safety Overview
    • The crime rate is 5.6 per 100 people which is high compared to other cities.
      • Violent Crime: 1.19 incidents per 100 people
      • Property Crime: 2.46 incidents per 100 people
      • Drug-Related Crime: 1.32 incidents per 100 people
    • The average life expectancy in zip code is 78.17 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 27.0, Moderate Days 121.0, Unhealthy for Sensitive Groups Days 41.0, Unhealthy Days 20.0, Very Unhealthy Days 2.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Walmart Neighborhood Market
    0.6 miles away
    GK Market & Liquor
    0.6 miles away
    Vons 2681
    0.8 miles away
    Sprouts Farmers Market
    1.3 miles away
    Albertsons
    1.6 miles away

    Transportation

    Upland
    0.8 miles away

    Bus Stations

    OmniTrans
    0.3 miles away
    Omni
    0.3 miles away
    Omnitrans
    0.7 miles away
    83
    0.7 miles away
    85
    0.7 miles away

    Banks

    U.S. Bank
    0.7 miles away
    Bank of America
    0.7 miles away
    Chase
    0.7 miles away
    Citibank
    0.8 miles away
    Wells Fargo
    1.3 miles away

    Hospitals

    San Antonio Regional Hospital
    0.0 miles away
    Kindred-Ontario Hospital
    2.3 miles away
    Montclair Hospital Medical Center
    3.6 miles away
    Kaiser Permanente Racho Cucamonga Medical Offices
    4.1 miles away
    Kindred Hospital Rancho
    4.2 miles away

    Pharmacies

    CVS Pharmacy
    0.2 miles away
    Ken Pharmacy
    0.3 miles away
    Doctor's Choice Pharmacy
    0.3 miles away
    Alta Care Pharmacy
    0.5 miles away
    Walgreens
    2.4 miles away

    Dentists

    Mario Pureco, D.D.S.
    0.4 miles away
    Alta Dental Care
    0.5 miles away
    Ahn's Dental
    0.6 miles away
    Steven D. Fraker D.D.S.
    0.8 miles away
    Upland Dental Aesthetics & Orthodontics
    0.9 miles away

    Parks

    Upland Memorial Park
    0.2 miles away
    13th Street Reservoir Park
    0.5 miles away
    8th Street Reservoir Park
    0.7 miles away
    Wardens Field
    0.7 miles away
    Olivedale Park
    0.8 miles away

    None Found

    Shopping

    Montclair Plaza
    3.3 miles away
    Ontario Mills
    5.2 miles away
    Victoria Gardens
    5.9 miles away
    Wal Mart
    16.2 miles away
    Seasons Place
    16.7 miles away

    Culture

    Garland Rogers Memorial Pavilion
    0.2 miles away
    Amphitheater
    1.7 miles away
    Granada
    2.7 miles away
    Founding Faculty Amphitheater
    3.6 miles away
    Sontag Greek Theatre
    4.0 miles away

    Restaurants

    Round Table Pizza
    0.2 miles away
    Brandon's Diner
    0.2 miles away
    Inca's Peruvian Grill
    0.2 miles away
    Shakey's
    0.3 miles away
    Ashirwad The Blessings
    0.3 miles away

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    Google map of Villa Mesa Care Center

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