Victorian Square Assisted Living Community

Reviews for the assisted living facility present a mixed picture, with several concerns raised alongside positive feedback. Some reviewers have reported sightings of roaches and bed bugs within the facility, with one mentioning that a tenant was left unattended for hours after a fall, attributing this to understaffing. Complaints also include unfriendly staff and an unpleasant odor.

On the other hand, there are numerous positive reviews highlighting the cleanliness of the place, a variety of activities available for residents, and the caring nature of the staff. One resident expressed feeling like part of a family due to the warm treatment received from the staff. Activities mentioned include outings, crafts, bingo, and card games, with facilities such as a beauty shop and an exercise room also being appreciated.

Some reviews specifically commend the staff for their friendliness and the overall service quality, with one reviewer mentioning great service from a staff member. The dining area and the variety of rooms available were also points of praise, with the facility offering amenities like 24-hour coffee and sodas in the lounge area, and the option for meals to be served in residents' rooms.

However, there were also frustrations expressed regarding communication difficulties, particularly in reaching residents through the front desk, with calls often going unanswered or messages not being relayed.

Overall, while there are significant concerns that potential residents and their families should consider, there are also many aspects of the facility that have been positively reviewed, suggesting a need for prospective residents to carefully weigh the pros and cons.