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Vero Health & Rehab Of Worcester

25 Oriol Drive, Worcester, MA 01605

Nursing Home
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(800) 780-8101
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Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(508) 852-3330

Estimated Pricing

Studio
Estimated $8,616

Price Comparison

  • Average City Price: $8,400
  • Average State Price: $7,915
  • Average National Price: $7,508

    • Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Worcester

    Community Reviews

    5.2
    Vero Health & Rehab Of Worcester
    Based on My Caring Plan's proprietary scoring, including 26 reviews across the web

    Ranking

  • Ranking in City: 30 out of 33 communities in Worcester
  • Ranking in State: 614 out of 654 communities in MA

    • Care B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Summary of Reviews:

    • Several reviews describe the facility as needing significant improvement, mentioning it as "horrible" and suggesting it should be shut down.
    • Common complaints include a lack of proper equipment (e.g., wheelchairs, rolling walkers), poor quality of food, and the facility being described as "nasty" and poorly run.
    • Issues with the nursing department were highlighted, including neglect, poor treatment of patients, and a lack of assistance for those with mobility issues.
    • One review mentioned an infestation of mice and a lack of preparation for discharge, including no arrangements for visiting nurses or transportation to appointments.
    • Unprofessional interactions were reported, including an incident where a staff member blew air into the phone and hung up.
    • However, there were a few positive comments about the facility, including one review praising the staff for helping a family member learn to help himself, and another highlighting the cleanliness maintained by housekeeping.
    • A professional guardian noted Worcester Health Center as one of the best, citing long-term caring staff, daily activities, and openness to feedback.
    • Recent changes under new leadership were mentioned, including the introduction of a full-time pulmonary program and Vohra certification for wound care.
    • Despite some positive feedback, the overwhelming majority of reviews express serious concerns about the quality of care, cleanliness, and overall management of the facility.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Rehabilitation services

    Skilled nursing care

    Health management

    Respite care

    Long-term care

    End of life care

    Community Amenities

    Outdoor patio

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 3

    Nursing Home Overview

    Participation date: July 1, 1990
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 160
    Total current residents: 105
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 5
    Number of payment denials: 0
    Number of fines: 4
    Total cost of fines: $218469

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-06-14 2022-07-29 F Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2022-06-14 2022-07-29 E Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2022-06-14 2022-07-29 E Emergency Preparedness Deficiencies Include a process for Emergency Preparedness collaboration.
    2022-06-14 2022-07-29 F Emergency Preparedness Deficiencies Establish policies and procedures including evacuation.
    2022-06-14 2022-07-29 D Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2022-06-14 2022-07-29 D Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2022-06-14 2022-07-29 F Emergency Preparedness Deficiencies Develop a communication plan.
    2022-06-14 2022-07-29 E Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2022-06-14 2022-07-29 E Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2022-06-14 2022-07-29 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2022-06-14 2022-07-29 F Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2022-06-14 2022-07-29 E Smoke Deficiencies Have an enclosure around a vertical opening shaft.
    2022-06-14 2022-08-08 F Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2022-06-14 2022-07-29 D Smoke Deficiencies Install a fire alarm system that can be heard throughout the facility.
    2022-06-14 2022-07-29 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-06-14 2022-09-12 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-06-14 2022-08-08 E Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2022-06-14 2022-09-12 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2022-06-14 2022-09-12 E Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2022-06-14 2022-07-29 F Miscellaneous Deficiencies Provide a written emergency evacuation plan.
    2022-06-14 2022-07-29 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2022-06-14 2022-07-29 E Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2022-06-14 2022-07-29 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2022-06-14 2022-07-29 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-06-07 2022-07-13 B Resident Rights Deficiencies Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    2022-06-07 2022-07-13 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-06-07 2022-07-13 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-06-07 2022-07-13 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-06-07 2022-07-13 E Quality of Life and Care Deficiencies Provide appropriate foot care.
    2022-06-07 2022-07-13 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-06-07 2022-07-13 D Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2022-06-07 2022-07-13 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2022-06-07 2022-07-13 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-06-07 2022-07-13 E Nutrition and Dietary Deficiencies Dispose of garbage and refuse properly.
    2022-06-07 2022-07-13 D Quality of Life and Care Deficiencies Provide or get specialized rehabilitative services as required for a resident.
    2022-06-07 2022-07-13 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-06-07 2022-07-13 F Infection Control Deficiencies Report COVID19 data to residents and families.
    2022-07-18 2022-07-26 D Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2021-10-12 2021-11-12 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2021-10-12 2021-11-12 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-09-23 2021-11-12 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2021-09-23 2021-06-03 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-09-23 2021-11-12 F Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2021-09-23 2021-11-12 D Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2021-09-23 2021-11-12 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2021-09-23 2021-11-12 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-09-23 2021-06-03 G Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-09-23 2021-11-12 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-09-23 2021-11-12 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2021-09-23 2021-11-12 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-09-23 2021-11-12 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-09-08 2021-10-31 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-05-07 2021-06-24 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-05-07 2021-06-15 C Resident Rights Deficiencies Honor the resident's right to organize and participate in resident/family groups in the facility.
    2021-05-07 2021-06-15 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-05-07 2021-06-15 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2021-05-07 2021-06-15 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-05-07 2021-06-15 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-05-07 2021-06-15 E Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2021-05-07 2021-06-15 D Resident Assessment and Care Planning Deficiencies PASARR screening for Mental disorders or Intellectual Disabilities
    2021-05-07 2021-06-15 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2021-05-07 2021-06-15 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-05-07 2021-06-15 G Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2021-05-07 2021-06-15 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-05-07 2021-06-24 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2021-05-07 2021-06-15 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-05-07 2021-06-15 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2021-05-07 2021-06-15 G Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-05-07 2021-06-15 H Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2021-05-07 2021-06-15 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2021-05-07 2021-06-15 F Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2021-05-07 2021-06-15 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2021-05-07 2021-06-15 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2021-05-07 2021-06-15 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-05-07 2021-06-15 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-05-07 2021-06-24 F Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-05-07 2021-06-24 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-05-07 2021-06-15 D Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2021-05-07 2021-06-15 B Administration Deficiencies Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    2021-05-07 2021-06-15 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-05-07 2021-06-15 C Infection Control Deficiencies Report COVID19 data to residents and families.
    2021-03-31 2021-04-21 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-12-07 2021-01-15 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-10-28 2020-11-20 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-09-04 2019-10-19 E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-09-04 2019-10-19 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2019-09-04 2019-10-19 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2019-09-04 2019-10-19 B Resident Rights Deficiencies The resident has the right to receive notices in a format and a language he or she understands.
    2019-09-04 2019-10-19 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-09-04 2019-10-19 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2019-09-04 2019-10-19 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-09-04 2019-10-19 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-09-04 2019-10-19 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-09-04 2019-10-19 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2019-09-04 2019-10-19 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-09-04 2019-10-19 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-09-04 2019-10-19 D Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2018-11-13 $13,139
    2020-10-28 $19,500
    2021-03-31 $20,672
    2021-03-31 $20,000
    2021-05-07 $156,620
    2021-05-07 $159,636
    2021-09-08 $17,705
    2021-09-08 $18,661
    2022-02-28 $658

    What is in the Neighborhood

    General Area Overview
    • The closest city is Hamilton Worcester which is 2.7 miles away and has a population of 8,460 (very small town).
    • The average income is $51,566, which is low compared to other zip codes.
    • Weather
      • High Temperature: 76
      • Low Temperature: 29
      • Average Temperature: 51.7
      • Day Breakdown: The area gets 135 days of rain, 42 days of snow and 186 days of sun
      • Precipitation: 2.0 inches a year

    Demographic Overview
    • The median age is 34.9 years old, average compared to other cities.
    • 5.09% of the population are Veterans which is a average percentage of Veterans compared to other cities.
    • 19.97% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
    • The population is 0% American Indian and Alaska Native, 7% Asian, 12% Black or African-American, 18% Hispanic or Latino, and 60% White.

    Health and Safety Overview
    • The crime rate is 4.65 per 100 people which is high compared to other cities.
      • Violent Crime: 1.44 incidents per 100 people
      • Property Crime: 2.36 incidents per 100 people
      • Drug-Related Crime: 0.12 incidents per 100 people
    • The average life expectancy in zip code is 79.74 years old, which is high compared to other zip codes.
    • Air Quality: Good Days 149.0, Moderate Days 33.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Stop & Shop
    0.3 miles away
    Aldi
    0.3 miles away
    Trader Joe's
    1.6 miles away
    Whole Foods Market
    1.8 miles away
    Shaw's
    1.8 miles away

    None Found

    Bus Stations

    Target Lincoln Plaza
    0.4 miles away
    Belmont Street + McRae Court
    1.6 miles away
    Belmont Street + Prentice Street
    1.6 miles away
    Belmont Street + Oden Avenue
    1.7 miles away

    Banks

    Sovereign Bank
    1.7 miles away
    Bank of America
    1.8 miles away
    Worcester Credit Union
    1.8 miles away
    TD Bank
    1.8 miles away
    Digitial Federal Credit Union
    2.2 miles away

    Hospitals

    Worcester Recovery Center and Hospital
    0.9 miles away
    UMass Memorial Medical Center - University Campus
    1.2 miles away
    Hospital for Behavioral Medicine
    1.2 miles away
    UMass Memorial Medical Center - Hahnemann Campus
    1.3 miles away
    Adcare Hospital
    1.9 miles away

    Pharmacies

    CVS Pharmacy
    0.5 miles away
    Walgreens
    0.6 miles away
    CVS
    1.8 miles away
    Rite Aid
    2.7 miles away

    Dentists

    Lakeside Family Dental
    1.7 miles away
    Dr. William Dennis
    2.8 miles away
    Worcester Pediatric Dental Group
    3.0 miles away
    Paquette Family Dental
    12.5 miles away
    Central Mass Oral Surgery
    13.7 miles away

    Parks

    Green Hill Park
    0.4 miles away
    Roberto Clemente Playground
    0.7 miles away
    Shrewsbury
    0.7 miles away
    Holland Rink Playground
    0.8 miles away
    Burncoat Park
    0.9 miles away

    Places of Worship

    Saint Johns Catholic Church
    2.9 miles away
    Emmanuel Baptist Church
    3.3 miles away
    Oakdale Methodist Church
    6.6 miles away
    Christ Church
    19.9 miles away
    Faith United Parish
    20.0 miles away

    Shopping

    Tatnuck Mall
    4.6 miles away
    The Shoppes at Blackstone Valley
    6.6 miles away
    Auburn Mall
    7.2 miles away
    Solomon Pond Mall
    8.8 miles away
    The Mall at Whitney Field
    16.0 miles away

    Culture

    Robert R. Jay Theater
    1.9 miles away
    Tuckerman Hall
    2.3 miles away
    Worcester Memorial Auditorium
    2.4 miles away
    Palladium
    2.6 miles away
    E M Loews Center for the Performing Arts
    2.7 miles away

    Restaurants

    Azteca
    0.3 miles away
    Ruby Tuesday
    0.4 miles away
    Texas Roadhouse
    0.4 miles away
    Kyoto
    0.4 miles away
    Denny's
    0.4 miles away

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    Google map of Vero Health & Rehab Of Worcester

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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