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Vasona Creek Healthcare Center
16412 Los Gatos Boulevard, Los Gatos, CA 95032
For Pricing & Availability
(800) 780-8101To Reach a Resident
(408) 356-2191Estimated Pricing
Price Comparison
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Los Gatos
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Los Gatos
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of Vasona Creek Healthcare Center show a mix of experiences. Some reviewers praise the facility for its caring nursing team, festive decorations, and effective rehabilitation services. They highlight the personal attention from the staff, including the administrator, and the facility's ability to make families feel involved in the care process. Positive experiences also mention the helpfulness of case managers, the friendliness of the staff, and the facility's cleanliness and renovations.
However, other reviews express significant concerns about the care and management at Vasona Creek. Complaints include rude treatment of elderly patients, severe dehydration due to neglect, difficulty in contacting staff, and issues with COVID-19 protocols. Some reviewers report problems with lost belongings, billing for unperformed services, and a lack of accountability from management. There are also mentions of a rough start to the care experience, but some of these cases were addressed after communication with the facility's staff.
Overall, while there are numerous accounts of positive interactions and satisfactory rehabilitation outcomes, there are also serious complaints that potential clients might want to consider. The facility has been described as both a top-notch care provider and as poorly managed, indicating that experiences can vary widely.
Reviews
This review is for anyone who is looking to send their loved one to this facility. I can honestly say that if my family was not there to advocate for my grandmother and physically be there to see how the staff treats their patients, I don't know what would have happened to her. Thankfully, God literally sent an angel to watch over my grandmother through the caring, thoughtful and determined roommate she had. She personally saw the neglect that my grandmother received and contacted my mother every time she was not there. Please please fight for the care and well being of your loved ones. Do not assume there are in the best care at this facility. If you are African American or person of color fight even harder. We do not have a voice at this health center and I will be more than happy to personally speak to anyone who reads this about the MANY specific experiences that my family endured. The only reason I gave this facility two stars is because I am very grateful for the OT's and PT's that assisted my grandmother in her recovery. They did their job and for that I am truly thankful. Your work did not go unnoticed. With that said, although my family will be going through the process of making a formal complaint, below are some of the many issues we encountered. *Nurse Erika knew nothing about my grandmother and it showed. -The lack of unfamiliarity with her patients was despicable. Her only answer to our questions was "Ohhh I'm not sure mam'm." Nurse Erika, WHAT DO YOU KNOW? *Moving patients without letting them know or letting the family know. -(I have a specific story about this) They were MISTAKENLY going to move my grandmother the first time and the second time all we needed was an explanation and moving her would have been fine) *Response time to patients is unacceptable (despite short staff, this should still be managed.) -My mom had a whole conversation with a nurse and could barely focus due to the buzzing of all the patients requesting help. *Lack of knowledge and details on patients. -My grandmother is legally blind and I cannot tell you how many times the staff either had no idea she was or simply disregarded the fact. There was even a time where a nurse said "she's blind? Oh wow that makes so much sense now!" There was such a poor sense of consideration, compassion and preparation. This kind of behavior makes patients feel embarrassed and even more uncomfortable, anxious and uneasy about being in a facility that they of course are not accustomed to. On a SMALL positive note, there are two people I would like to thank and that is Assistant Director of Nursing Gilbert Lopez. He made an effort to place a sign above my grandmothers bed stating that she needed one-one feeding and to check on her every two hours for bathroom breaks. I would also like to thank the Head of CNA Karen Kar (KK). She adjusted the night shift crew that was unaware that my grandmother was roaming the hallways looking for the bathroom. Thank you both for taking accountability and action for the negligence presented. In conclusion,there are skilled nursing facilities being shut down due to a rise in deaths, neglect and poor management. I know of one off the top of my head in the Bay Area that has affected my family personally. There is no way I am going to let this place that looks good on the outside get away with the horrible experience we had inside. Again, I am more than willing to share and discuss this situation with anyone who actually read my review and wants more information.
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Health
Services
Activities
Community Amenities
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 2
Staffing rating: 2
Quality measure rating: 5
Long-term quality measure rating:
4
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: March 1, 1980
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 148
Total current residents: 156
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 1
Number of
substantiated complaints: 12
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $18769
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-11-23 | 2021-12-10 | D | Construction Deficiencies | Use approved construction type or materials. |
| 2021-11-23 | 2021-12-10 | F | Smoke Deficiencies | Properly install and monitor supervisory attachments on automatic sprinkler systems. |
| 2021-11-23 | 2021-12-10 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2021-11-23 | 2021-12-10 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2021-11-23 | 2021-12-10 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2021-11-23 | 2021-12-10 | D | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2021-11-23 | 2021-12-10 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-11-23 | 2021-12-10 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
| 2019-07-17 | 2019-08-09 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2019-07-17 | 2019-08-09 | D | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-07-17 | 2019-08-09 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-07-17 | 2019-08-09 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-07-17 | 2019-08-09 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-06-29 | 2018-07-11 | C | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2018-06-29 | 2018-07-11 | C | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-06-29 | 2018-07-11 | D | Smoke Deficiencies | Properly select, install, inspect, or maintain portable fire extinguishes. |
| 2018-06-29 | 2018-07-11 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2018-06-29 | 2018-07-11 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-01 | 2023-05-08 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2023-03-03 | 2023-04-07 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2023-03-03 | 2023-04-07 | D | Resident Assessment and Care Planning Deficiencies | Plan the resident's discharge to meet the resident's goals and needs. |
| 2023-03-03 | 2023-04-07 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2023-03-03 | 2023-04-07 | D | Quality of Life and Care Deficiencies | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| 2023-02-13 | 2023-02-23 | D | Resident Assessment and Care Planning Deficiencies | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| 2023-02-06 | 2023-02-24 | D | Quality of Life and Care Deficiencies | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| 2023-02-06 | 2023-02-24 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2023-02-06 | 2023-02-24 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2023-01-19 | 2023-02-17 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-01-19 | 2023-02-17 | D | Quality of Life and Care Deficiencies | Provide or get specialized rehabilitative services as required for a resident. |
| 2023-01-19 | 2023-02-17 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-01-13 | 2023-01-23 | E | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-11-01 | 2022-11-29 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2021-11-22 | 2022-01-20 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-11-22 | 2022-01-20 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2021-11-22 | 2022-01-20 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2021-11-22 | 2022-01-20 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-11-22 | 2022-01-20 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-11-22 | 2022-01-20 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-11-22 | 2022-01-20 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2021-11-22 | 2022-01-20 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2021-11-22 | 2022-01-20 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2021-11-22 | 2022-01-20 | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2021-11-22 | 2022-01-20 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-11-22 | 2022-01-20 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-11-22 | 2022-01-20 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-11-22 | 2022-01-20 | D | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2021-11-22 | 2022-01-20 | D | Infection Control Deficiencies | Report COVID19 data to residents and families. |
| 2021-11-22 | 2022-01-20 | B | Environmental Deficiencies | Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. |
| 2021-11-22 | 2022-01-20 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2022-07-05 | 2022-07-29 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2022-07-05 | 2022-07-29 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-06-02 | 2022-06-16 | D | Resident Rights Deficiencies | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| 2021-08-18 | 2021-09-17 | D | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2019-05-10 | 2019-06-04 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2019-05-10 | 2019-06-04 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-05-10 | 2019-06-04 | D | Quality of Life and Care Deficiencies | Honor each resident's preferences, choices, values and beliefs. |
| 2019-05-10 | 2019-06-04 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2019-05-10 | 2019-06-04 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-05-10 | 2019-06-04 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2019-05-10 | 2019-06-04 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2019-05-10 | 2019-06-04 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-05-10 | 2019-06-04 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-05-10 | 2019-06-04 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-05-10 | 2019-06-04 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-05-10 | 2019-06-04 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-05-10 | 2019-06-04 | B | Environmental Deficiencies | Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. |
| 2019-05-10 | 2019-06-04 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
| 2020-12-18 | 2021-01-05 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-12-02 | 2021-01-05 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-12-02 | 2021-01-05 | C | Infection Control Deficiencies | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2021-06-30 | 2021-07-23 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2021-06-18 | 2021-07-17 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2020-11-02 | 2020-12-01 | D | Quality of Life and Care Deficiencies | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| 2018-04-19 | 2018-05-31 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2018-04-19 | 2018-05-31 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2018-04-19 | 2018-05-31 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-04-19 | 2018-05-31 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2018-04-19 | 2018-05-31 | D | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2018-04-19 | 2018-05-31 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2018-04-19 | 2018-05-31 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-04-19 | 2018-05-31 | B | Environmental Deficiencies | Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. |
| 2018-04-19 | 2018-05-31 | B | Environmental Deficiencies | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-07-21 | $3,250 |
| 2020-12-02 | $13,000 |
| 2021-08-18 | $8,875 |
| 2021-08-18 | $5,769 |
What is in the Neighborhood
- The closest city is Los Gatos which is 0.6 miles away and has a population of 30,705 (mid sized town).
- The average income is $440,115, which is very high compared to other zip codes.
- Weather
- High Temperature: 77
- Low Temperature: 54
- Average Temperature: 65.5
- Day Breakdown: The area gets 66 days of rain and 298 days of sun
- Precipitation: 0.8 inches a year
- The crime rate is 4.09 per 100 people which is average compared to other cities.
- Violent Crime: 0.5 incidents per 100 people
- Property Crime: 2.43 incidents per 100 people
- Drug-Related Crime: 0.43 incidents per 100 people
- The average life expectancy in zip code is 82.65 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 178.0, Moderate Days 64.0, Unhealthy for Sensitive Groups Days 2.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Lunardi's
0.3 miles awayWhole Foods Market
0.4 miles awayNob Hill Foods
0.8 miles awayJiffy Market
0.8 miles awaySafeway
0.8 miles awayNone Found
Bus Stations
Los Gatos Boulevard & Nino Avenue
0.0 miles awayLos Gatos Boulevard & Roberts Road
0.2 miles awayLos Gatos Boulevard & Magneson Loop
0.2 miles awayLos Gatos Boulevard & Caldwell Avenue
0.3 miles awayLos Gatos Boulevard & Fillmer Avenue
0.3 miles awayBanks
Wells Fargo
0.3 miles awayBank of America
0.3 miles awayMorgan Stanley
0.4 miles awayCitibank
0.6 miles awayChase
0.8 miles awayHospitals
Mission Oaks Hospital
1.3 miles awayGood Samaritan Hospital
1.7 miles awayEl Camino Hospital Los Gatos
2.2 miles awaySanta Clara Valley Medical Center
5.8 miles awayPalo Alto Medical Foundation
6.1 miles awayPharmacies
CVS Pharmacy
0.3 miles awayHorizons Pharmacy
0.5 miles awayRite Aid
0.5 miles awaySorci Pharmacy
0.7 miles awayWalgreens
0.9 miles awayDentists
Oak Meadow Dental Center
0.5 miles awayHall & Burnett Orthodontics
0.6 miles awayHeda Koh Dentistry for Children
0.6 miles awayVasona Family Dentistry
0.8 miles awaySheryl Ng, DDS
0.8 miles awayParks
Shannon
0.4 miles awayVasona Lake County Park
0.4 miles awayWorcester Park
0.5 miles awayBlossom Hill Park
0.5 miles awayOak Meadow Park
0.6 miles awayPlaces of Worship
San Jose Quaker Meeting House
7.9 miles awayTrinity Cathedral
8.5 miles awayThe First Unitarian Church of San José
8.6 miles awayShopping
Old Town Center
1.1 miles awayPrinceton Plaza
4.2 miles awayWestgate Mall
4.4 miles awayMailboxes
5.1 miles awayWestfield Oakridge
5.7 miles awayCulture
Amphitheater
0.7 miles awayPrentiss Brown Theater
0.8 miles awayJCO'S Art Haus
0.9 miles awayLos Gatos Art Center
0.9 miles awayBlossom Hill Crafts
1.0 miles awayRestaurants
Shangri-La
0.3 miles awayViva
0.5 miles awayGrill 57
0.5 miles awayUna Mas Mexican Grill
0.7 miles awayCampo Di Bocci
0.7 miles awayGet exact pricing & check availability
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