Universal Health Care/Oxford

Universal Healthcare/Oxford has received mixed reviews from residents, their families, and staff. Some highlight the facility's compassionate care, personalized attention, and the positive impact of its rehabilitation services. A family member praised the facility for treating their grandmother with dignity, respect, and love, noting the staff's attentiveness to her needs and preferences.

However, numerous reviews raise serious concerns about the facility's operations. Complaints include poor treatment of temporary staff, chronic understaffing, failure to follow infection control protocols, and issues with payroll. Several reviewers have expressed distress over the lack of communication regarding the health and passing of their loved ones, describing the facility as unprofessional and inconsiderate.

Other criticisms focus on the physical condition and management of the facility, describing it as filthy, rundown, and lacking in basic amenities. Reports of a patient being physically abused, theft of personal belongings, and inadequate food quality further tarnish the facility's reputation. Some have taken steps to report their concerns to state inspection authorities.

Despite these negative reports, there are positive testimonials about the cleanliness of the facility, the variety and quality of food, and the range of activities available to residents. Some family members have noted significant improvements in their loved ones' well-being and commend the staff for their caring and professional approach.

In summary, while there are instances of satisfaction with the care and environment provided by Universal Healthcare/Oxford, a significant number of reviews highlight critical issues that potential residents and their families should consider.