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Touchmark On Saddle Drive
915 Saddle Dr, Helena, MT 59601
Based on 47 reviews
Services and Housing OptionsIndependent Living, Assisted Living, Memory Care
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Touchmark On Saddle Drive DescriptionEnvision the next chapter of your Big Sky escapade, living a life abundant with pleasure, contentment and opportunity in the shadows of Montana's Rocky Mountains at Touchmark on Saddle Drive. At Touchmark senior living community in Helena, Montana, we strive for perfection in every aspect; from the meticulously-crafted walking trails and gardens to our chef's tantalizing dishes. Our Health & Fitness Studio is designed with a boutique feel while providing scheduled transportation services that make getting around easy. Discover a life of self-determination in your cozy cottage or roomy apartment, surrounded by an array of convenient features right at your fingertips.
DiningFor many of us, the most remarkable moments in life are those spent savoring a delicious meal with loved ones. Close your eyes and envision the perfect dining experience: a spectacular view of Montana's majestic Rockies, an exquisite table setting in our community dining room or a festive family gathering in an elegant private space. At Touchmark on Saddle Drive, the everyday is extraordinary with scrumptious meals shared in wonderful company - a delightful experience that's simply standard!
Parent OrganizationTouchmark On Saddle Drive is a member of a larger group of communities called Touchmark
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AmenitiesTouchmark On Saddle Drive provides its residents with many amenities, such as five-star restaurant-style dining, a coffee shop/bistro, in-home dining options, scheduled transportation and an award-winning Full Life Wellness & Life Enrichment Program™. There is also a salon and barbershop, library, guest rooms, conference/activity rooms and 24-hour resident relations and emergency maintenance.
ServicesTouchmark On Saddle Drive offers luxurious private cottages and apartment homes, equipped with full kitchens featuring custom cabinetry and stainless-steel appliances, air conditioning, central heating, gas fireplaces, washer and dryer connections, expanded basic cable, WiFi, walk-in closets, pleated cordless window blinds, hardwood-style floors*, vaulted ceilings* and attached two-car garages* or underground parking.
in-depth initial assessment for personalized care
caring, licensed nurses overseeing the neighborhood
licensed nurses with 24-hour trained caregiving staff
personalized daily emotional support and cuing
enhanced assisted living
assistance with dressing and grooming
24-hour resident relations and emergency maintenance
24-hour care monitoring
professional care team
recurring assessments and scheduled care conferences
caring, licensed nurses overseeing neighborhood
health and wellness classes
touchmark trekkers walking program
art demonstrations and classes
personalized daily programs
activities of daily living
historical and special interest seminars and presentations
functional fitness classes led by qualified health care team members
supervised outings and excursions
volunteer groups and opportunities
planned regional, national and international trips
life enrichment program
regularly scheduled social and cultural activities, both on and off campus
fitness classes and events
fishing and other outdoor trips
freshly-prepared meals daily
three meals per day served in a private dining area
in-home dining available
three daily meals
private dining room
happy hours and socials
three freshly-prepared chef meals daily and snacks
meals a day
varying dining venues for different experiences
community dining room
five-star, restaurant-style dining
weekly housekeeping with linen service
housekeeping, laundry, and bedmaking
scheduled local transportation
a full kitchen
washer and dryer connections
emergency call system
full kitchens* with custom cabinetry and stainless-steel appliances
landscaped walking paths
walking paths and beautifully-landscaped grounds
expanded basic cable
health & fitness studio with certified fitness professionals
elegant dining room
on-site beauty salon and barbershop
walking paths and gardens
24-hour emergency response system
air conditioning, central heating, and gas fireplaces
on-site bank and laundry centers
pleated, cordless window blinds
private cottages and apartment homes
attached two-car garages* or underground parking
Employee Reviews for Touchmark in Helena, Montana
3.3 out of 5 stars. Based on 20 reviewsTouchmark in the Helena, MT area has an overall rating of 3.3 out of 5 stars based on 20 reviews. Employees generally say that the work is rewarding as they get to spend time caring for the elderly, but the culture at Touchmark is toxic. They care more about money than the residents and it shows in the culture. Employees are expected to work overtime and if they can't, they are treated poorly. The work/home life balance is poor and the atmosphere is constantly negative. The employees who work here truly care for the residents and want what is best for them, but staffing can be difficult. There is good cooperation between departments and an admirable company mission statement, but the troublesome employees are not held accountable. The residents are awesome and there are great pay and benefits, but the work environment is really poor with constant negativity.
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Care Staff Rating
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Activities and Services Rating
My mother, Sally Campbell, lived at Touchmark for over 5 years. It is an excellent facility and the administration and staff always went above and beyond for her. Joe May, Nancy, and Karoline in admin were extremely helpful in all things financial guaranteeing my mom's quality of life was good. And Sarah and the care staff treated her with respect and kindness and helped my brother so much as my mom neared the end of her life. Thank you to all!
This is Maria Perry, and I used to work doing Housekeeping for them for three years during my time here! It was 2006- 2009! I loved working here, and enjoyed everything about this place! All the great coworkers, and all the wonderful residents! If you don’t know where to put your loved one at, this place is definitely something you want to look into! A great place for your loved ones! I know sometimes we want to stay home, and get the care we need, but sometimes we may need a little bit more! I recommend this wonderful, beautiful place! ❤️
Would not recommend working here at all. They promise you the world and the sign on bonus and screw you over on it. They ask and ask of you and don’t get anything in return. Staff overwork themselves and get burnt out and there isn’t any compassion or understanding. They barely train you before throwing you in . Which isn’t safe to residents or yourself. Extremely disappointed as a staff here. Now on to better things.
My mother lived at Touchmark for over 5 years. It is an excellent facility and the administration and staff always went above and beyond for her. Joe May, Nancy, and Karoline in admin were extremely helpful in all things financial guaranteeing my mom's quality of life was good. And Sarah and the care staff treated her with respect and kindness and helped my brother so much as my mom neared the end of her life. Thank you to all!
Touchmark is a fabulous community for our parents, and the management and staff do an excellent job making the community safe, comfortable, and full for its residents. We were very impressed by the effort, care and discipline that Touchmark...its management and staff...put in during incredibly difficult circumstances to keep its residents safe during COVID. It was almost a no-win situation, but Touchmark management did a great job balancing community safety and community life. Our parents enjoyed their time at Touchmark in Helena - they found it to be a warm, welcoming, and caring environment having moved there from Hamilton, MT. The management of the community is dedicated to making Touchmark a comfortable, warm and safe environment. Paul T (Denver)
My mother is a resident at Touchmark on Saddle Drive. I am most impressed by the facility and the staff. In all my visits, the facility seems to be in excellent condition and cleanliness seems to be a top priority. The staff I have come in contact with are most pleasant and do their best to respond to the residents' needs. I have been especially impressed and comforted by the level of diligence and communication during the COVID crisis.
Although this facility looks nice, it's the service and care that are lacking. First, when you express an interest in Touchmark, you'll be bombarded with promotional materials, phone calls, and even unannounced home visits. They are hardcore, high pressure (but polite) salesmen when it comes to getting you in the door.What most people don't know is that you must be vetted if you want to move in. You have to provide them with all of your personal financial information including bank account numbers and balances to ensure you're wealthy enough to live there.They pitch that they're somewhere where you can "age in place," meaning that once they get you in the door, they've got you for the rest of your life (literally). You move into Independent Care, next stop Assisted Living, and potentially next step onto Memory Care. The move in cost is so high that very few people move out.Unfortunately, staffing is the worst issue for them, both in terms of assisted living and their dining area. They hire mostly high school kids to staff the dining room (they come and go by the month) and the turn over in assisted living and memory care is incredible. They appear to be consistently and constantly understaffed. Room checks are not done on schedule and people are left for hours without being attended. Check any of the job boards and you'll see that Touchmark constantly has listings. See their own website and Indeed for these listings. (They currently have 26 openings for unfilled positions primarily in resident care positions.) It's great if you're an RN looking for a job, but in the meantime the residents in the building are suffering without care from the empty positions.Also, the cost here is higher than any place you'd find in Helena. One person getting only two meals a day would average around $4000-4500. For assisted living, bump that up to $6000-6500 per month, and memory care comes in around $8000 per month. For that amount, you'd be better off hiring in-home care. It would be cheaper and you could live in your own home.There are a lot of other options in town - Edgewood, Hunter's Point, Renaissance, Bee Hive Homes, Son Heaven, etc.Rest assured, Touchmark is the corporate giant that would love to take your hard earned savings and unfortunately fail to follow through on their promises.
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