The Windsor Of Lawrence

The reviews for The Windsor senior living facility present a mixed picture, with some highlighting positive changes and others expressing serious concerns. One reviewer noted an improvement in the care team, mentioning a warm welcome and positive energy during their visit, which reassured them about their loved one's care. However, several reviews raise significant issues, including inadequate staffing, lack of professional care (notably the absence of an RN and Director), and concerns over resident hygiene and care quality. Instances of residents not receiving showers, being left with unopened food containers, and a general lack of attention to their needs were mentioned.

Another alarming concern raised involves a chronic bed bug problem and a toxic work environment, with accusations of mismanagement and neglect. Despite these issues, some reviews praise individual staff members for their dedication and the kitchen department for operating correctly. The facility's physical condition and management practices were criticized, with one reviewer pointing out outdated interiors and amenities, and another expressing dissatisfaction with frequent management changes and a perceived focus on profit over resident care.

On a more positive note, several reviewers expressed gratitude for the caring and friendly staff, with specific mentions of the facility being a clean, pretty, and loving "family" environment for their loved ones. The specialized dementia care features and the efforts to improve services and opportunities at the facility were also highlighted.

In summary, while there are instances of positive experiences mainly attributed to individual staff members' efforts and specific aspects of care, The Windsor faces significant challenges related to management, staffing, resident care, and facility conditions that potential residents and their families should consider.