The Willows Assisted Living

Positive Reviews:

• Many reviewers praise the friendly and long-serving staff, highlighting a family-like environment and dedication to resident care, especially in the memory care section.
• Activities and engagement for residents are frequently mentioned, with social media pages showcasing the variety of events and consistent staff presence.
• The care provided to residents with dementia and Alzheimer's is commended for being above and beyond, with a focus on love and attention.
• Several reviews appreciate the cleanliness and maintenance of the facility, despite noting it could use some updating.
• Communication and attentiveness from the administration, nursing, and other staff members are highlighted as strengths, contributing to a positive experience for both residents and their families.

Negative Reviews:

• One review harshly criticizes the facility for mismanagement, poor staff attitudes, and inadequate care, mentioning issues like understaffing, poor food quality, and facility cleanliness.
• Staff friendliness and food quality are specific areas of concern mentioned in negative reviews.
• A delivery driver expressed concern over dishonest behavior from a staff member, raising questions about integrity within the facility.

Overall:

While there are a few negative reviews concerning staff behavior, food quality, and facility management, the majority of feedback is overwhelmingly positive. Many families and staff members express gratitude for the compassionate care, engaging activities, and strong community feel at the facility. Prospective residents and their families are encouraged to consider the wealth of positive experiences shared by many reviewers.