The William - Memory Care Cottage B

Positive Reviews:

• Many residents and their families have praised the staff at The William for being professional, friendly, kind, and attentive to their needs.
• Residents feel comfortable and safe, enjoying the pet-friendly policy, daily activities, chef-prepared meals, and the overall sense of community.
• The quality of life for residents has reportedly improved, with better health, more social interactions, and high praise for the food and care team.
• During a historic winter weather event, The William maintained power and water, ensuring residents continued to receive care and services without interruption, providing families with peace of mind.
• Visiting nurses and family members have observed well-cared-for residents, with staff showing genuine care and engagement.

Negative Reviews:

• Some reviews criticize the management and staffing, mentioning high turnover rates among directors and staff, leading to concerns about consistency and quality of care.
• There have been complaints about the facility being understaffed, leading to safety concerns such as gun violence, car thefts, and unauthorized persons on the property.
• Issues with food quality, portion sizes, and variety have been mentioned, along with dissatisfaction with how certain situations, like air conditioning outages, were handled.
• One review detailed a negative experience with a previous management company, Aventine, regarding a lack of engagement and unfulfilled promises.
• Concerns about harassment and inappropriate behavior by an executive director were raised, with claims of inaction by the corporate office.

Mixed Reviews:

• While some reviews highlight the cleanliness and professionalism of the staff, others express frustration with management changes and the handling of financial matters.
• One family appreciated the care their mother received but encountered issues with billing and communication after a change in ownership.