Call for pricing and availability: (800) 780-8101
Poet’S Walk San Antonio
5438 Presidio Parkway, San Antonio, TX 78249
Based on 21 reviews
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Services and Housing OptionsAssisted Living, Memory Care
For Pricing & Availability(800) 780-8101
To Reach a Resident(210) 839-2199
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Poet’S Walk San Antonio DescriptionAt Walk, we offer a variety of residential care options and clinical programs to meet the needs of the people in our care. This way, their loved ones can have peace of mind knowing that they're being taken care of. Our continuum of care is designed to provide proactive clinical care and personalized support at every stage of an individual’s health care journey. Our care team is dedicated to making every critical transition safe and seamless.
Parent OrganizationPoet’S Walk San Antonio is a member of a larger group of communities called Spring Hills Senior Communities
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Parent Organization Videos
24 hour nursing care
ice cream parlor
Employee Reviews for Spring Hills Senior Communities
3.31 out of 5 stars. Based on 171 reviewsOverall, employees have positive things to say about working for Spring Hills Senior Communities. They report great benefits, nice buildings to work in, decent medical benefits, and likability in regards to resident and family interactions. Employees also appreciate the supportive and understanding management, competitive compensation, and comprehensive approaches to modern problems. However, some employees have reported issues with corporate micromanagement, lack of employee incentives, no follow through, and low wages. Advice to management includes extensive training for corporate employees, growth plans for employees with bonuses for achieving goals, proper training, employee perks, and a more comprehensive onboarding program for new associates.
The Helotes Area
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Places of Worship
LicensingThis community is licensed by the state of TX. It is a large-sized community with 70 total beds.
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Poet's Walk is outstanding! My Mother has been here for about 8 months and I could not be happier about the care she is getting. My Mother has Lewy Body Dementia and the entire staff is highly trained on how best to interact and care for her as well as the other residents with different dementias and Alzheimer's. Everyone there is warm and caring to my Mother. And I mean everyone; whether they are a nurse, personal care assistant, front staff, cook, hairdresser or housekeeper, they treat her with warmth and caring and always make her smile. They know that each memory care patient has different needs and have their own program to help identify and tend to those needs (for example, who needs a hug, who needs some structure, who needs some music, etc.). I also like that they have a "Family Ambassador" which is someone you can contact with any questions, concerns, information, etc. and you can be sure they will coordinate with everyone else on staff. I have also been extremely happy with the nurses who communicate a lot with me and let me know if there are any changes or concerns with my Mother. There are also lots and lots of activities; when I go to visit my Mom, just about every resident is in the central living area doing activities, watching old movies, or just visiting. While they all have their own nice apartment/room, most of the time they are all in the central living area enjoying themselves. There are many, many more positive things I could say about Poets Walk and I am so happy that I chose this place for my Mom!
I went to apply as a RN and the receptionist was looking at me up /down asking me why was I there? I was sent by a good friend who informed me they needed help. I had my resume at and was ready to apply. The receptionist kept going in a side room while talking to me and came back to tell me they don't do walk ins. Her response to me was you can apply on indeed "if" we're hiring. Needless to say I decided I dont care to work with people who judge people by the way they look. Praying for those who have to deal with this type of behavior. I love being a care giving. I will gladly take my services elsewhere.
Decent food. Gentle care. But lots of unfulfilled promises. Overworked RN staff. Poor control of medications, especially "controlled substances". Don't be fooled by employees reviewing the wonderful place they work. Tried their 30 day trial period for 23 days. Now we're getting billed for $10,477.55 of undocumented charges. Still waiting for refund since June 10, 2021.
Granted I know the pandemic is hitting everyone, but I was treated horribly. The receptionist was taking a personal phone call while I waited 20 minutes just to ask for information and she got up and went to the back. Another lady looked at me with an ugly look and walked straight to the back without asking if I'd been helped. She also was saying something about employees being lazy, but clearly look at herself. You've lost my business and I will not be referring patients to you.
Poets Walk was the most kind and caring place for residents. They took the time to learn about mom, and found ways to interact her that gave her purpose. The activity directors created custom activities to engage each resident. I could not have given her a more dignified, social environment. She loved the onsite salon and nail polish activities. Her life continued to have purpose and she had fun while there. Mom made new friends and was safe. They took excellent care of my mom, and helped educate myself and my family about caring through the journey.
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