The Shoreline Of Clinton

Rachael N.

2020-06-17

How sad that this facility is run by money hungry dishonest people. Specifically Patti Murphy Urban. My grandmother missed meals, medication, & didn't receive mouth care for days. The list goes on. My mother tried to go to Patti & instead of helping my mother and addressing these issues, she raised her voice and treated my mother in an unprofessional and quite frankly disgusting manner. This isn't a place for your loved ones. Look elsewhere!

Lori M.

2020-06-17

I had heard good things here and there in the past. Right now, STAY AWAY. I'm a 30+ year RN, and what happened to me and our mom could easily happen to you. They do have SOME good staff, administration is horrible which affects the whole place. My mother enjoyed her 2 week respite in Feb 2019. Excellent food, the building was always active. Everyone was friendly. I don't know why staffing changed so fast but the replacements leave much to be desired. The new Executive Director has no business working in this environment. But then they are under the umbrella of Senior Lifestyle, or A place for Mom. It's literally all about $$$. I had a valid complaint, long story short they 'did an internal investigation, found no proof and the investigation is confidential' I have the email to prove this. I am so bothered by the treatment mom and our family got, I honestly want to share so others can be aware. I have a Facebook page "Lessons from The Shoreline -Cynthia's Story". She was at The Shoreline of Clinton for 7 months until I brought her back to live with us. I should have done it sooner.

Pedro Nunez

2021-01-01

IN RESPONSE,As you can see we already spoke with PATTI. She yelled at my mother. I guess hygiene, medication,& safety are not of any importance at your “facility “ Anyone reading this review, please follow my mother’s page on Facebook. Lessons from The Shoreline , Cynthias story .The truth is coming out on that page. I wish my grandma never stepped into your building. I feel terrible for the current residents. Don’t trust this place with your loved ones. They won’t be cared for.Rachael.Rachael,We are proud of the service we offer every day, and we take all concerns seriously. It goes without saying that our residents’ health and safety is our number one priority, and as such, we work to respond swiftly and partner with our local and state authorities to provide excellent service and care. We would welcome the opportunity to speak with you directly to get a better understanding of your perspective and to address any concerns you may have. We are happy to answer your questions. Please reach out to The Shoreline of Clinton at your earliest convenience and ask for Patti Urban. Thank you.

Rachael Quinn

2021-01-01

How sad that this facility is run by money hungry dishonest people. Specifically Patti Murphy Urban. My grandmother missed meals, medication, & didn’t receive mouth care for days. The list goes on. My mother tried to go to Patti & instead of helping my mother and addressing these issues, she raised her voice and treated my mother in an unprofessional and quite frankly disgusting manner. This isn’t a place for your loved ones. Look elsewhere!

Chris Mack

2021-01-01

Although the staff and very nice, It is very disappointing to see the facility being short staffed since the moment my grandmother entered the facility. There is a lack of activities for the residents, majority of the time the residents are sitting in front of a miniature television in the main lobby with no seating for visitors. Due to limited staff, the concern that my grandmother is not being cared for adequately is huge. One aide to care for over 15 residents by themselves is uncalled for. Majority of the time my grandmother would be found in DIRE need of a change of clothing.... and im sure that goes for the rest of the residents. Their corporate HQ needs to come audit this location/maybe corportate doesnt even care enough to change the operations and short staff of this facility.Bottom Line.... if you care for you family members DO NOT SEND THEM HERE PLEASE!

John Smith

2021-01-01

Although the staff is very nice, It is very disappointing to see the facility being short staffed since the moment my grandmother entered the facility. There is a lack of activities for the residents, majority of the time the residents are sitting in front of a miniature television in the main lobby with no seating for visitors. Due to limited staff, the concern that my grandmother is not being cared for adequately is huge. One aide to care for over 15 residents by themselves is uncalled for. Majority of the time my grandmother would be found in DIRE need of a change of clothing.... and im sure that goes for the rest of the residents. Their corporate HQ needs to come audit this location/maybe corportate doesnt even care enough to change the operations and short staff of this facility.Bottom Line.... if you care for you family members DO NOT SEND THEM HERE PLEASE!

Jim Darby

2021-01-01

I cannot say enough about how pleased we are with this facility. It is bright and clean, but there is more to it than how it looks. Mom can be a handful, as she is straddling the line between remembering and forgetting, which can be very frustrating for her. Everyone here has bent over backwards to keep her happy and engaged. The nursing staff, the aids, the recreation staff and even the chef have gone out of their way to sit with Mom, involve her in activities, and take her for walks. The receptionists are friendly and welcoming. I’m sure there are others who I am forgetting at the moment. The medical staff, the behavioral team and the nursing staff meet frequently to discuss medications and plans of care, and they are happy to take phone calls to discuss our questions or concerns. They also continually seek our input, asking about important events and aspects of Mom’s life, so that they can direct their interactions with her in ways that make her feel comfortable. I consider the staff here to be saints, and I would give them six stars if I could.

Mary Campos

2021-01-01

My brothers and I are so very glad we found The Shoreline of Clinton. The facility is clean, the food is good and the staff is wonderful. Mom is difficult to say the least. Everyone has gone above and beyond to help her and the family acclimate the her new home. Staff is friendly and compassionate. Everyone is easy to work with and always accessible for phone calls and updates. Thank you and keep up the wonderful work!!

Lauren A

2021-01-01

We were recommended to the Shoreline of Clinton for our aunt who is 91 and is diagnosed with Dementia. She was not allowed to return to her former residential living facility without one on one care due to her debilitating anxiety. We had been through a very stressful experience with this facility with them having transferred our aunt between facilities without consulting the family and not responding to phone calls from us regarding our aunts care. When we walked into the Shoreline, we were immediately struck by how bright and cheerful it was. It looked like a home rather than a nursing home. It even smelled like fresh baked cookie! We were very optimistic. Everyone there was very friendly but what struck us is how they were trying to accommodate each person. We felt like our aunt would be able to get quality care in a homey environment even though her anxiety had been preventing her from feeling much happiness for the past year. The previous facility had never been able to find a way to alleviate her anxiety through counseling or medications. We felt like the Shoreline was a place filled with people who cared and would try to find things that might make her happy.She as there for a few weeks and her anxious behaviors had begun to escalate and we were anticipating that she would need one on one care as was required at the other assisted living facility for seniors with dementia; or worse we would be forced to find yet another facility for her care. This was not at all the case. The nursing staff started discussing her increasing care needs at their daily meetings. They finally found a prescription regiment that has given her peace and brought her back to more like herself than she has been in a long time.We were happy to find out that as we had expected, she did not need 24 hour 1:1 care, but just a place that would go the extra steps for their patients to bring grace and comfort during the last phase of their lives. Every time we call to check on how she is doing, whoever answers the phone knows how she’s doing, been doing. The small size helps them to have exceptional care. This is a very special place and we are very grateful to have found it. We feel like this will be a peaceful place for her.Lauren

Steve W

2021-01-01

I was recommended Shoreline after my girlfriend found them online, I’m very happy she did. The care is great, they’ve gone over and above on helping my mom get accustomed to her new surroundings. It literally feels like home when you walk in. That’s something you can’t put a price on!!

Juana Castillo

2021-01-01

I wish it were possible to give zero stars. I Strongly urge you NOT trust this facility with your loved ones.

Tiffany Moore

2021-01-01

If my parents were alive I would place them here for care it's the best!!! I love it!!

victor akisanya

2020-01-01

Cool

Nancy Samler

2020-01-01

My mother was here from April of 2018 until her passing in February 2019. My sister and I were pleased with the care she received there. Firstly, the place was very clean (and having worked in nursing homes for many years, I realize how important that is to family members).The staff were attentive and really seemed to care about my mother and the other residents. They had good recreational programs to keep residents engaged. The recreation director, Stephanie, was outstanding in the way she worked with each individual. Nursing staff were also very caring. It was the best place for my mother to spend her last year. And it gives comfort to us that we made the right decision in placing her there.

The Bigo

2020-01-01

Mom is getting great care here!

Diana Esposito

2019-01-01

I was interested in the facility because it was priced much lower than other memory care facilities. There is always a reason...Everything looked fine on the surface which was appealing to me. When I asked what the occupancy rate was I was shocked to learn is was around 50% occupied! I know this facility has been through ownership changes but by now they should have gotten their act together. The years in services compared to the occupancy was a strong signal to move on. You pay for what you get. Caveat emptor!

Brian Birch

2018-01-01

Awesone staff. My grandmother is treated with respect by all I encounter here.

Roxanne Coates

2018-01-01

Well kept. Very accommodating staff