The Retreat At Carolina Bay

Positive Feedback:

• Friendly and caring staff, with individualized patient care highlighted.
• Great meals, neat, clean, and modern facilities.
• Activities such as painting, crafts, bingo, and music are available and well-organized.
• Facility described as beautiful, reminding some of a five-star hotel, with a variety of amenities including a beauty salon, movie room, and secured outdoor areas.
• Residents are well taken care of, with medical treatment as needed and a positive, family-like atmosphere.
• Staff is professional, courteous, and treats residents like family.
• Facility is well-kept, organized, and safe, providing a high quality of life for residents.

Negative Feedback:

• Some found the facility to be expensive and upscale, potentially limiting accessibility.
• A visitor reported a lack of interest and care from the staff during a tour, along with a noisy air conditioning issue.
• Concerns about insufficient communication regarding medication, inadequate monitoring of residents, and a serious incident leading to a resident's injury and subsequent death.
• Loss of a valuable item and dissatisfaction with the care provided during a challenging period.
• A brief mention of the place being horrible without further details.

Mixed Feedback:

• While some reviews praise the staff and facilities, others express concerns about specific aspects of care and management.
• The facility is recognized for its cleanliness, modernity, and range of activities, yet some experiences highlight areas for improvement in staff engagement and facility maintenance.