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The Phoenix At Dunwoody
4484 N Shallowford Road, Dunwoody, GA 30338
Based on 63 reviews
Services and Housing OptionsAssisted Living, Memory Care, Adult Day Care, Respite, Respite
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The Phoenix At Dunwoody DescriptionAt Dunwoody, the Phoenix rises from a foundation of love that transcends time. Just thirty minutes from the hustle and bustle of Atlanta, Dunwoody is a suburban haven that encourages you to live life fully - with love in your heart and knowledge at your fingertips. Our commitment to seniors and those affected by Alzheimer's or dementia is second-to-none, providing premier services for their care. Our senior living services provide seniors with an opportunity to live life according to their own terms, embracing their unique abilities and interests in a meaningful way. For over three decades, The Phoenix at Dunwoody has provided exemplary senior care that goes above and beyond the ordinary.
Assisted LivingOur assisted living community is home to a carefully selected group of experts, each boasting impressive qualifications and backgrounds in senior care; they are equipped with the education, experience and understanding necessary to provide exceptional service - all delivered with unparalleled kindness. Assisted living provides a helping hand with the everyday necessities of life. Assistance is tailored to individual needs and may encompass personal care services like bathing, dressing or grooming assistance, as well as medication management.
Memory CareAt The Phoenix at Dunwoody, we provide a safe and nurturing environment for those living with memory loss due to Alzheimer's or other forms of dementia. Our Memory Care program ensures your loved one is in the best care possible! Residents can personalize their suites to make them feel like a home away from home. We proudly offer a safe and serene courtyard, complete with an invigorating walking path and cozy communal spaces. Our memory care neighborhood's caregivers possess specialized knowledge in dementia treatment and have extensive experience dealing with the unique challenges that accompany cognitive decline.
Respite CareCaring for a beloved family member can be draining, yet the Phoenix at Dunwoody Respite Care offers hope and respite. If a beloved has dementia or requires continual attention, this is particularly the case. Caregiver burnout can be prevented by providing family caregivers with a much-needed break through respite care. Let us take the load off your shoulders and look after your beloved one while you indulge in some much-needed 'me time' - be it for attending to personal health, recharging energy levels, going on a holiday or taking care of work commitments.
Parent OrganizationThe Phoenix At Dunwoody is a member of a larger group of communities called Phoenix Senior Living
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AmenitiesThe Phoenix At Dunwoody offers seniors a variety of amenities to enhance their living experience. Through the Live Love Learn program, seniors receive assistance with grooming, bathing, and dressing. A game room is also available for residents to enjoy. Additionally, the Phoenix provides emergency call systems in each resident's room as well as medication management and individualized care plans. Complimentary transportation is offered for group activities and doctor appointments, while in-house physical therapy, occupational therapy, and speech therapy are also available.
ServicesThe Phoenix at Dunwoody, managed by Phoenix Senior Living, provides its residents with a Live Love Learn Program to ensure they are taken care of. The program offers assistance with grooming, bathing, and dressing as well as medication management and individualized care plans. There is also an on-site game room and emergency call systems installed in each resident's room. Complimentary transportation is provided for both group activities and doctor appointments, while in-house physical therapy, occupational therapy, and speech therapy are available for those who need it.
health and wellness assessments
assistance with personal grooming
certified dementia practitioners
short term care
specialized memory care
personal care services
arts and crafts
restaurant style dining
fully stocked library
home like setting
Employee Reviews for Phoenix Senior Living in Dunwoody, Georgia
4.67 out of 5 stars. Based on 3 reviewsEmployees of Phoenix Senior Living in the Dunwoody, GA area have a generally positive view of the company. They appreciate the family-run business and its focus on employees and their needs. Phoenix has been certified as a Great Place to Work for two years in a row, and employees have noted that there are plenty of opportunities for growth. However, there are some areas of improvement that employees have noted. These include better screening of residents and providing necessary care such as enough diapers, beds that can be raised, and providing sitters for residents that need it. Additionally, employees have noted that the work environment is nice and that coworkers are positive, but that breaks are short and that caregivers need to be more appreciated. Finally, employees have noted that there is a lack of communication between employees and managers and that there is a lack of teamwork.
Employee Reviews for Phoenix Senior Living
2.97 out of 5 stars. Based on 155 reviewsOverall, employees have a positive experience working for Phoenix Senior Living. They appreciate the supportive team from upper management, the flexible hours, and the great atmosphere and team. They enjoy helping the residents and appreciate the family-like atmosphere. Employees also appreciate the company's commitment to continuing their staffs education and the understanding management. However, some employees have experienced immature coworkers, bad management, and lack of people management and organization. They also suggest that the company should focus on what they have and not on growing too quickly, improve communication downwards towards communities, and provide more hands on training.
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LicensingThis community is licensed by the state of GA. It is a large-sized community with 80 total beds.
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My father moved into Phoenix at Dunwoody four months ago. In that time, we’ve been delighted by the attentiveness and professionalism of the staff. From the caregivers to the administrators to the maintenance crew, everyone at Phoenix has been vigilant towards my father, responsive to me and generally “on the ball” when it comes to my father’s welfare and comfort. My family is particularly impressed with the proactive and alert nursing staff. They keep excellent tabs on my father’s changing health and alert me quickly when my father has a problem. They are especially good about preventive care, minimizing the potential for problems while at the same time maintaining my father’s dignity and happiness.
We searched for over a year for a place that would meet the needs of my husband's aunt who has Alzheimer's and her daughter who is autistic and we were so happy when we found Phoenix. It is clean - welcoming decor - has daily activities for them throughout the day (we have even been welcomed to join in with them) - there are all sorts of other things they can do like games, puzzles, and television- delicious food that is presented very nicely and a nice variety - and lastly but not least the awesome caring staff - I just can't say enough about the staff, they have been welcoming and helpful from the beginning, many have gone far and above for both of them and us on many many occasions. We are continuously are thankful for the guidance and compassion of this awesome staff. We would highly recommend Phoenix at Dunwoody to anyone who wishes to be in a caring, safe, welcoming environment.
I moved my mother into the Phoenix at Dunwoody on October 28, 2020. The only issue I have is that I didn't do it sooner. They have done everything they said they would do during the interview and now my mother passed away this past week (She was 95) and they have been super supportive. Hospice was brought in a week earlier and again, the staff couldn't have been nicer or more caring. I am talking top to bottom, just excellent people. I am out of parents at this time, but I strongly suggest The Phoenix at Dunwoody to anyone looking and will certainly suggest it to friends and neighbors that end up in the same situation as I did.
I really appreciate how responsive the staff is in the on-boarding process and the level of attention during first few weeks of transition for my father. Great staff and great attitude. The billing process is very transparent and everything promised is delivered without surprises. I highly recommend.Gary W
HORRIBLE!!!!! I had a family memeber that went here! They lied to us when we came to visit her ever week they had a different reason evertime we came to visit here! She was in pain and they did not even let her son come and visit her I MEAN LIKE HOW DARE YOU !!!! Affter a little while she was suffering with Liquid in her lungs… THE STAFF DID NOTHING ABOUT IT!!!!!!! They did not let family members or friends come and visit here while she was dying NOT EVEN HER OWN SON !!!!! Please do not send your loved one here we where in pain to see that are loved one was dying alone ! SCREW U !!!!!
This month marks my aunt's second anniversary at The Phoenix At Dunwoody. God truly guided me to this placement and it has been the best decision I could have made! They had done a remarkable job of caring for those in memory care especially during Covid19. I'm available to share my initial concerns and my overall complete satisfaction with anyone struggling with their decision to select The Phoenix At Dunwoody for a memory care residence.
The community is beautiful and located in such a great area. More importantly, the care is top notch, delivered by a well tenured team and overseen by a hands on leadership team. Stop in for some warm cookies made by chef Angela or some yummy pot roast made by Sharon. Please come see the community yourself and meet the team.
Very unprofessional staff my mother's jewelry was stolen from there and no one seemed to care her rings were taken off her finger while she in her deathbed under hospice care she was also refused visitation by her church friends many of them were turned away at the door that's human imprisonment don't use this place if you love your mom or dad I wouldn't treat a dog like that
As someone who actually has a family member living here, I can say we chose the right place. Don’t let these other reviews from the same family fool you, these people love what they do and it shows. The community is clean, management is super responsive and activities are engaging (not just bingo every day). Everything is bright and updated and they are located right near the perimeter, convenient to everything.
I had a chance to visit this community 2 years ago and again last month and I have to say Wow!! What an amazing transformation from structure to staff. I honestly felt like home. I saw the residents engaged with the staff throughout the community. Great Job Team Dunwoody and thanks for all you do everyday to make a difference.
NOBODY should ever have to die alone. But that is exactly how my friend had to die at this facility. SOMEBODY at Phoenix made the decision to isolate my dear friend during her last few days on earth. She was the most social woman ive ever known and always welcomed her friends and family. When her condition took a sudden turn for the worse of course her close friends and family wanted to say their goodbyes. Phoenix would not allow this. We believe they took orders from POA who was not even family and barely even knew my dear friend. We tried to help her revolk her POA that she signed out of desperation but phoenix would never allow anyone to help her. There are laws that protect the elderly from isolation and abuse but phoenix doesnt follow those laws. They care nothing about the residence. Only who is in charge of the bill. When asked why we couldnt visit and say our goodbyes, we were given a different reason everytime. One thing they were consistent about is blaming everyone else. A guardian or a family member can make the decision to let someone die alone. And nobody would ever make that decision anyway except Phoenix at Dunwoody. Ultimately they are the ones responsible because its their facility where she died. They are supposed to protect the rights of each resident but they chose to violate her rights. They will lie and claim they were protecting her but the only people she needs protecting from are phoenix at dunwoody and her poa. Hence the lawsuit that they both are facing. Obviously this takes time. Who are they to hinder an investigation? Dont blame the residents dementia. That card has been overplayed and nobody there ever seemed concerned about the poa that was extorting her. Despite her pleas. My dear friend had no blood family which is why this random neighbor guy took advantage. He saw vulnerabilty. Then called all the shots while stealing from her. She begged for help but Phoenix wouldnt allow anyone to help her. Ultimately her friends and church family were turned away and she died alone. POA, that she grew to despise was the only one in her room when she died and everyone wondered why. She had over 100 people at her funeral and not 1 person acknowledged that poa. And of course Phoenix never attended even though it was 1 mile down the street from their facility.An attorney has contacted poa and he refuses to hand over documents. I cant imagine why. Hmmmm Everything will come out after discovery including Phoenixs' involvement. This facility does not care about the residents. They dont want vacancies. Thats obvious.
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