The Pavilion At Crescent Lake

The reviews for the senior living facility present a mixed picture of experiences. Some reviewers praise the cleanliness of the facility and the quality of the food, though one noted it was a bit too heavy for their liking. The nursing and CNA staff are frequently described as kind, helpful, and caring, contributing to a positive environment for the residents.

Several reviewers highlighted the caring nature of the staff, mentioning that the facility goes above and beyond to make residents and their families feel welcome and well taken care of, even in difficult situations such as hospice care. The inclusion of activities like painting classes was also appreciated, indicating an effort to provide engaging experiences for residents.

However, there are serious concerns raised about the management and staff conduct. One review accuses the staff of negligence related to a COVID-19 death and mistreatment of residents. Another points out issues with the facility's management, including a lack of organization and maintenance problems, such as a non-operational toilet in the lobby. The cost of care is mentioned as being very high, with concerns about sustainability for families.

One review explicitly calls the place "grossly mismanaged," citing a personal experience of disorganization during the hiring process. This contrasts sharply with another review that praises the Director of Nursing and the overall friendliness and helpfulness of the staff.

In summary, while there are numerous accounts of a caring and dedicated staff making a positive impact on residents and their families, there are also significant criticisms regarding management, staff behavior, and facility maintenance that potential residents and their families should consider.