The Oaks - Bethany (Skilled Nursing)

Positive Feedback:

• Great nursing care, with specific staff members praised for their attentiveness and kindness.
• Facilities are clean, well-organized, and the staff is described as pleasant and professional.
• Communication with family members about patient progress is appreciated.
• Some residents and visitors feel very well taken care of and would recommend the facility for both short-term and long-term care.
• Staff across various departments, from intake to laundry, have been described as amazing and attentive.

Areas for Improvement:

• Concerns about understaffing in certain areas, leading to delays in care.
• Some visitors and residents have experienced poor communication with the staff.
• Physical infrastructure, such as potholes at the entrance and outdated furniture, needs improvement.
• Issues with food quality and dietary restrictions not being carefully monitored or respected.
• Concerns about night shift care quality and overall consistency in care across different shifts.

Mixed Experiences:

• While many reviews highlight the caring and professional nature of the staff, there are reports of neglect and unresponsiveness to resident needs.
• Some families have had positive experiences with staff communication and care, while others report frustration with the handling of care and administrative issues.
• The physical environment of the facility receives both praise for cleanliness and criticism for needing updates.