The Lodge at Old Trail

Review Summary:

• Concerns were raised about a vehicle associated with the community nearly causing an accident.
• Positive feedback was given about the residents, housekeeping, and kitchen staff. However, concerns were raised about the nursing staff's behavior towards residents, including rough handling and neglect in personal care.
• One visitor praised the facility's aesthetics, the care taken in treating people, and the amenities offered, expressing a strong likelihood of choosing this community for future needs.
• A brief review described the community as "lovely."
• Many reviews highlighted the caring and warm attitude of the staff across various departments, the beautiful and well-maintained grounds and interiors, and the range of activities and medical care available. The community was praised for its mission of senior respect and loving care.
• Several family members of residents noted the positive impact of the community on their loved ones' health and well-being, appreciating the responsive staff, pet-friendly policies, and engaging programs.
• Residents and visitors alike commended the quality of care, the well-kept facilities, and the variety of activities, recommending the community for its value and care quality.
• However, some reviews expressed dissatisfaction with the level of care provided, particularly in the assisted living section, and reported negative experiences with management and staff attitude during transitions in care levels.
• Concerns were also mentioned about the food quality and staffing levels, suggesting room for improvement in these areas.
• Despite some criticisms, many reviews described the community as attractive, clean, and offering a good range of modern amenities and activities, with a friendly and helpful staff.
• One review explicitly advised against choosing the community based on observed staff behavior and personal experience in healthcare.