The Lodge Assisted Living And Memory Care

Positive Reviews:

• Many reviewers praise the care and dedication of the staff at The Lodge, highlighting their competence, kindness, and the high quality of care provided, especially in the Memory Care unit.
• Several families have shared their relief and satisfaction in finding The Lodge for their loved ones, noting the facility's ability to offer an "aging in place" service, which allows residents to receive increasing levels of care without needing to move to another facility.
• The director, Michelle Perry, is frequently mentioned for her efficiency, compassion, and hands-on approach with residents, making a significant positive impact on their experience.
• Some staff members express their love for their job and the residents, stating that they feel supported by management and are proud of the care they provide.

Negative Reviews:

• One review criticizes the facility for poor training practices and communication issues among staff, claiming that new hires are expected to start working immediately without adequate training.
• Concerns about the facility being understaffed and overworked are mentioned, with one reviewer having difficulty contacting their family member due to the staff's unavailability to answer phone calls.
• A few reviews express dissatisfaction with the Memory Care unit, with one stating that the care level is not up to standard and another accusing the administration of neglect.

Mixed Feedback:

• While some reviews highlight the exceptional care and management at The Lodge, others raise concerns about staffing and training issues, suggesting a mixed experience among reviewers.
• The majority of the feedback is positive, focusing on the caring nature of the staff and the quality of life provided to the residents, but the negative reviews call attention to areas that may need improvement.