📞 Call for pricing and availability: (800) 780-8101
The Highlands
335 Nichols Road, Fitchburg, MA 01420
For Pricing & Availability
(800) 780-8101To Reach a Resident
(978) 343-4411Estimated Pricing
Price Comparison
The Highlands Description
With beautiful scenic views and Wachusett Mountain rising up just down the road, The Highlands, a Life Care Centers of America facility, is located in Fitchburg, Massachusetts. Across the street from HealthAlliance Hospital, our short-term rehabilitation, long-term care or post-operative recovery offer patients a place to heal and recover.
Focusing on inpatient rehabilitation with 24-hour skilled nursing care, The Highlands? in-house team of therapists and nurses provides the best care possible, recognizing that every patient has a unique background. Our on-site physician fosters faster, more convenient patient and resident care. Featuring a secured Alzheimer?s and dementia care unit, our nursing home is able to provide highly skilled care in a safe environment.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Fitchburg
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Fitchburg
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for The Highlands senior living facility highlight a range of experiences, with many expressing deep gratitude for the compassionate and professional care provided. Families and residents have noted the exceptional attention to detail, from personalized care like ensuring a resident's favorite drink is available, to the comprehensive services offered by the physical, occupational, and speech therapy teams. The staff's dedication during challenging times, such as the COVID-19 pandemic, was particularly commended for maintaining safety and facilitating communication between residents and their families.
Several reviews praised the facility for its cleanliness, the quality of its nursing staff, and the variety of activities available to residents. The efforts to meet residents' spiritual, physical, and emotional needs did not go unnoticed, with many highlighting the positive impact this had on their loved ones' well-being. The welcoming and family-like atmosphere created by the staff was frequently mentioned, making residents feel at home.
However, not all feedback was positive. Some concerns were raised regarding the quality of care, with one review expressing dissatisfaction with the services provided. Additionally, there were comments about the need for improvement in areas such as meal quality and timeliness of care.
Overall, The Highlands is often recommended by those who have experienced its services firsthand, citing the caring nature of the staff and the facility's ability to provide a comfortable and supportive environment for its residents. While there is room for improvement in certain areas, the majority of feedback is overwhelmingly positive, reflecting the facility's commitment to excellence in senior care.
Reviews
My sister was a patient at this facility post hip fracture: I must say I was upset at the quality of care I saw. The RN bragged that she was working 80 hours that week: wow, someone working that many hours certainly cannot be at the top of their game. I asked why my sister did not have a bed alarm after I was informed she kept trying to get out of bed: I received an erroneous response that didn’t make sense. In a wheelchair , she had no shoes on to support her feet(wheelchair legs removed so she could use feet to assist navigation) therefore risking stubbing her toes. She was to walk but they put her wheelchair right up to the toilet thus, not taking advantage of a situation for her to practice walking to the bathroom. Her hair was a mess, facial whiskers not removed and she acted like she was over medicated and could barely open her eyes. Dinner was served at 6:30, and they told me that bedtime was around 7-7:30. Not good to lie down so soon after ingesting food. When dinner finally arrived it consisted of cold ground white fish, cold scoop of mashed potato that was slightly brown and a scoop of puréed spinach that had a dried crust on the top. A glass of warm milk was the only drink. Nutrition is critical to healing but this was appalling. I am from NYS and very familiar with a not for profit facility and there is absolutely no comparison. The Highlands is for profit, and therefore would expect much better food! Makes me think someone is lining their pockets at the expense of the poor patients and families. Many people will accept a friendly smile and think everyone here is so nice , that may be true but sometime their is a dissonance between that and quality care. I can assure you that this place leaves a lot to be desired. Administrators and owners, try eating a meal served to one of your patients. Always put yourself in a patients shoes. For many this is the last place they will be in their life, make it an experience that you would want your parents to have.
The Highlands Videos
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 4
Health inspection rating: 4
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
2
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Dec. 8, 1988
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 168
Total current residents: 144
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 1
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $24750
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-30 | 2023-04-24 | D | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2023-03-30 | 2023-05-16 | D | Smoke Deficiencies | Install a fire alarm system that can be heard throughout the facility. |
| 2023-03-30 | 2023-05-17 | E | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2023-03-30 | 2023-04-24 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-09 | 2023-03-30 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-03-20 | 2023-04-03 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2023-03-20 | 2023-04-03 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2023-03-20 | 2023-04-03 | D | Quality of Life and Care Deficiencies | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| 2023-03-20 | 2023-04-03 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-09-22 | 2021-10-15 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-09-22 | 2021-10-15 | E | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2021-06-30 | 2021-07-26 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-01-04 | 2021-01-13 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-04-21 | 2021-04-12 | J | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-04-21 | 2021-05-07 | J | Nursing and Physician Services Deficiencies | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| 2020-03-13 | 2020-03-27 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-01-04 | $15,000 |
| 2021-04-21 | $22,320 |
| 2021-09-22 | $9,750 |
What is in the Neighborhood
- The closest city is Fitchburg which is 1.1 miles away and has a population of 40,545 (mid sized town).
- The average income is $51,184, which is low compared to other zip codes.
- Weather
- High Temperature: 76
- Low Temperature: 28
- Average Temperature: 51.3
- Day Breakdown: The area gets 143 days of rain, 39 days of snow and 182 days of sun
- Precipitation: 2.1 inches a year
- The crime rate is 3.27 per 100 people which is average compared to other cities.
- Violent Crime: 1.1 incidents per 100 people
- Property Crime: 1.65 incidents per 100 people
- Drug-Related Crime: 0.12 incidents per 100 people
- The average life expectancy in zip code is 79.74 years old, which is high compared to other zip codes.
- Air Quality: Good Days 149.0, Moderate Days 33.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Market Basket
1.4 miles awayWalmart
2.4 miles awayHannaford
2.6 miles awayBJ's Wholesale Club
4.4 miles awayShaw's
4.6 miles awayTransportation
Fitchburg
1.4 miles awayBus Stations
Community Health Connections
0.1 miles awayBurbank Hospital
0.1 miles awayUpper Common
1.1 miles awayFitchburg State University Weston
1.1 miles awayFitchburg State University
1.1 miles awayBanks
Workers' Credit Union
0.9 miles awayRBT Rollstone Bank & Trust
1.0 miles awayTD Bank
1.1 miles awayWebster First Federal Credit Union
1.3 miles awaySantander
1.5 miles awayHospitals
UMass Memorial HealthAlliance Hospital Burbank Campus
0.0 miles awayUmass Memorial-HealthAlliance Hospital
4.5 miles awayHeywood Hospital
9.1 miles awayNashoba Valley Medical Center
11.9 miles awayUmass Memorial-Clinton Hospital
13.1 miles awayPharmacies
Walgreens
1.8 miles awayCVS Pharmacy
2.1 miles awayCVS
2.1 miles awayWestminster Pharmacy
6.4 miles awayMcNabb Pharmacy
7.1 miles awayDentists
Perfect Dental
1.4 miles awayWalker Orthodontics
2.2 miles awayMass Ave Dental
2.6 miles awayDr. Paul Migliozzi
3.3 miles awayAspen Dental
5.5 miles awayParks
Flat Rock Reservation
0.1 miles awayCrocker Conservation Area, North County Land Trust (NCLT)
0.2 miles awayGreen's Pond Reserve
0.5 miles awayCaldwell Park
0.7 miles awayLowe Playground
0.7 miles awayPlaces of Worship
First Parish Unitarian Universalist Church of Fitchburg
0.8 miles awayFaith United Parish
0.9 miles awayChrist Church
1.0 miles awayOakdale Methodist Church
14.4 miles awayShopping
Water Street Plaza
1.5 miles awayThe Mall at Whitney Field
5.7 miles awayForge Village Post Office
16.3 miles awayWestford Post Office
18.8 miles awaySolomon Pond Mall
19.4 miles awayCulture
Kalliroscope Gallery
11.9 miles awayN O A Galery
12.2 miles awayCronin Auditorium
13.3 miles awayShanklin Music Hall
14.3 miles awayWild Salamander
15.1 miles awayRestaurants
Country Pizza and More
0.4 miles awayLa Bella Pizza
0.5 miles awayEspresso Pizza & Eatery
1.1 miles awayKing Buffet
2.0 miles awayPapa Gino's
2.0 miles awayGet exact pricing & check availability
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