The Hearth At Tuxis Pond

Negative Reviews:

• One nursing home mentioned has been described as having unsanitary conditions with roaches and rude staff, including the director.
• Some reviews highlight verbal and physical abuse by aides, unprofessional behavior, and a lack of proper care due to understaffing and hiring uncertified aides.
• Concerns about management prioritizing money over the well-being of residents and employees, with reports of poor treatment towards both.
• Issues with communication from management, especially regarding returning phone calls and voicemails from family members.

Positive Reviews:

• Many reviews praise The Hearth at Tuxis Pond for its caring and professional staff, clean facilities, and the overall well-being and improvement of residents.
• Staff members, including those named, are commended for going above and beyond in their duties, contributing to a positive environment for residents.
• Family members appreciate the inclusion of activities and efforts to maintain connections between residents and their families, especially during COVID-19 restrictions.
• Positive feedback on the administration, nursing staff, and facilities, with some noting the Hearth as a recommended place for loved ones.
• External entertainers and clinicians visiting the Hearth share positive experiences, highlighting the joy and professional care observed during their visits.

Mixed Reviews:

• While some reviews commend the staff and management, others criticize them for lack of appreciation, poor staffing levels, and prioritizing profits over people.
• Communication issues with management are a recurring theme, with some family members feeling left out of the loop regarding their loved ones' care.